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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 16 Oct 2024 Partial Maladministration Sanctuary Housing Association (202310602) Case 202310602 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lighting. The Ombudsman has also considered the landlord’s … 15 Oct 2024 Maladministration Orbit Housing Association Limited (202403133) Case 202403133 · Managing Relations The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered … 15 Oct 2024 Partial Maladministration Sanctuary Housing Association (202307213) Case 202307213 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a repair to a soil stack. Requests for … 14 Oct 2024 Partial Maladministration Hightown Housing Association Limited (202302378) Case 202302378 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 11 Oct 2024 Maladministration Sanctuary Housing Association (202324177) Case 202324177 · Managing Relations The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling. 11 Oct 2024 Maladministration Sanctuary Housing Association (202331738) Case 202331738 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 8 Oct 2024 Maladministration Sandbourne Housing Association (202324398) Case 202324398 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour. 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Maladministration Clarion Housing Association Limited (202327436) Case 202327436 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due … 2 Oct 2024 Reasonable Redress Hyde Housing Association Limited (202216639) Case 202216639 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and … 2 Oct 2024 Maladministration Hyde Housing Association Limited (202233033) Case 202233033 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered … 1 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202301459) Case 202301459 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202327179) Case 202327179 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202339804) Case 202339804 · Old Complaints Handling categories The complaint is about the landlords handling of the residents reports of damp and mould at her property and the … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202344118) Case 202344118 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202215245) Case 202215245 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234131) Case 202234131 · Estate Management The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234547) Case 202234547 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305517) Case 202305517 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305858) Case 202305858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202315476) Case 202315476 · Estate Management The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal … 30 Sep 2024 Maladministration Leeds Jewish Housing Association Limited (202333695) Case 202333695 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of cigarette smoke entering the property. The landlords handling … 30 Sep 2024 Maladministration Rooftop Housing Association Limited (202317069) Case 202317069 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We … 30 Sep 2024 Outside Jurisdiction Salvation Army Housing Association (SAHA) (202300764) Case 202300764 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal … 30 Sep 2024 Partial Maladministration Sanctuary Housing Association (202317169) Case 202317169 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The removal of asbestos flooring in the property. Repairs to the kitchen … 30 Sep 2024 Reasonable Redress Sanctuary Housing Association (202341884) Case 202341884 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling. 30 Sep 2024 No Maladministration Shepherds Bush Housing Association Limited (202212275) Case 202212275 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 30 Sep 2024 Maladministration Shepherds Bush Housing Association Limited (202335198) Case 202335198 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak into the property. 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 27 Sep 2024 Reasonable Redress Cottsway Housing Association Limited (202303048) Case 202303048 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered … 27 Sep 2024 Maladministration Hyde Housing Association Limited (202328571) Case 202328571 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. … 27 Sep 2024 Maladministration Sanctuary Housing Association (202303393) Case 202303393 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property. 26 Sep 2024 Partial Maladministration Orbit Housing Association Limited (202327143) Case 202327143 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident’s family’s health. the landlord’s handling of: flooring repairs. … 25 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202307668) Case 202307668 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The … 25 Sep 2024 Maladministration Clarion Housing Association Limited (202313298) Case 202313298 · Estate Management The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at … 25 Sep 2024 No Maladministration Concept Housing Association CIC (202224363) Case 202224363 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s … 25 Sep 2024 Partial Maladministration Cottsway Housing Association Limited (202312919) Case 202312919 · Managing Relations REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2024 Maladministration Hyde Housing Association Limited (202318279) Case 202318279 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This … 25 Sep 2024 Maladministration Sanctuary Housing Association (202343645) Case 202343645 · Managing Relations The complaint is about: The landlord’s handling of a leak and the associated repairs. This Service will also investigate the … 24 Sep 2024 Maladministration Clarion Housing Association Limited (202325106) Case 202325106 · Information and data management The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. … 24 Sep 2024 Maladministration Orbit Housing Association Limited (202342464) Case 202342464 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling. 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp …