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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 21 Aug 2024 Maladministration Sanctuary Housing Association (202309429) Case 202309429 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal … 21 Aug 2024 Maladministration Southwark Council (202305827) Case 202305827 · Managing Relations The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of … 20 Aug 2024 Maladministration Affordable Housing Communities Limited (202334805) Case 202334805 · Managing Relations The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their … 20 Aug 2024 Partial Maladministration Camden Council (202327297) Case 202327297 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of … 20 Aug 2024 Partial Maladministration Kirklees Council (202345536) Case 202345536 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the … 20 Aug 2024 Partial Maladministration London Borough of Hackney (202320158) Case 202320158 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in … 19 Aug 2024 Partial Maladministration Bournemouth, Christchurch and Poole Council (202317016) Case 202317016 · Managing Relations This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The … 19 Aug 2024 Partial Maladministration Chesterfield Borough Council (202219761) Case 202219761 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 19 Aug 2024 Maladministration Longhurst Group Limited (202335462) Case 202335462 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of … 19 Aug 2024 Partial Maladministration Stonewater Limited (202323751) Case 202323751 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 16 Aug 2024 Maladministration Home Group Limited (202301937) Case 202301937 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. … 16 Aug 2024 Partial Maladministration Lewisham Council (202335053) Case 202335053 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from … 16 Aug 2024 Maladministration Sovereign Network Homes (202314090) Case 202314090 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The … 16 Aug 2024 Maladministration Tower Hamlets Homes (202234784) Case 202234784 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at … 16 Aug 2024 Partial Maladministration Tower Hamlets Homes (202310957) Case 202310957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property … 15 Aug 2024 Maladministration Bromford Housing Group Limited (202328975) Case 202328975 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Aug 2024 Maladministration Flagship Housing Group Limited (202305024) Case 202305024 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request … 15 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203338) Case 202203338 · Managing Relations The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. … 15 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202331739) Case 202331739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concern that she should not have been moved to a … 15 Aug 2024 No Maladministration Silva Homes Limited (202300360) Case 202300360 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and … 15 Aug 2024 Maladministration Tower Hamlets Homes (202302593) Case 202302593 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the length of time scaffolding had been up … 15 Aug 2024 Severe Maladministration Town and Country Housing (202316355) Case 202316355 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leak in the communal roof and associated damp and … 15 Aug 2024 Maladministration Waltham Forest Council (202230787) Case 202230787 · Managing Relations The complaint is about the landlord’s handling of leaks into the resident’s property from a property above. This Service has … 15 Aug 2024 Maladministration Yorkshire Housing Limited (202307987) Case 202307987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her … 14 Aug 2024 Partial Maladministration Magna Housing Limited (202315970) Case 202315970 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould … 13 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336460) Case 202336460 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. … 13 Aug 2024 Partial Maladministration Warwick District Council (202309354) Case 202309354 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness … 13 Aug 2024 Maladministration Westminster City Council (202301503) Case 202301503 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman … 12 Aug 2024 Maladministration Mansfield District Council (202400625) Case 202400625 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns of coldness in the resident’s property. 9 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202321199) Case 202321199 · Managing Relations The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to … 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Lincoln City Council (202304912) Case 202304912 · Financial The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. … 9 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202321247) Case 202321247 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the … 9 Aug 2024 Partial Maladministration Orbit Group Limited (202202980) Case 202202980 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 9 Aug 2024 Reasonable Redress Peabody Trust (202220019) Case 202220019 · Managing Relations The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of … 8 Aug 2024 Maladministration Kirklees Council (202323479) Case 202323479 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant. 8 Aug 2024 Maladministration Lambeth Council (202227180) Case 202227180 · Information and data management The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat … 8 Aug 2024 Severe Maladministration London Borough of Barking and Dagenham (202216711) Case 202216711 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated … 8 Aug 2024 Maladministration London Borough of Hillingdon (202334242) Case 202334242 · Occupancy Rights The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to … 8 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331279) Case 202331279 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the … 8 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202301021) Case 202301021 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration Kingston upon Thames Council (202304327) Case 202304327 · Estate Management The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the … 7 Aug 2024 Maladministration London Borough of Sutton (202333652) Case 202333652 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 6 Aug 2024 Maladministration Nottingham City Homes Limited (202316662) Case 202316662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an … 5 Aug 2024 Outside Jurisdiction Runnymede Borough Council (202204517) Case 202204517 · Old Property Condition migrated-2025 This complaint is about the Council’s handling of disabled adaptations to the resident’s property.