Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "association" ×

Showing 3,716 of 16,595 decisions matching "association"

Decisions

Most recent first
14 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202314963) Case 202314963 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property. 12 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202334330) Case 202334330 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for her windows to be replaced. Request for it … 12 Nov 2024 Partial Maladministration Sanctuary Housing Association (202302127) Case 202302127 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the bathroom. The resident’s … 11 Nov 2024 Maladministration Clarion Housing Association Limited (202225302) Case 202225302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202212172) Case 202212172 · Managing Relations The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s … 7 Nov 2024 Maladministration Hyde Housing Association Limited (202226405) Case 202226405 · Managing Relations The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling. 5 Nov 2024 Maladministration Clarion Housing Association Limited (202222643) Case 202222643 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme. 5 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202200445) Case 202200445 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered … 5 Nov 2024 Maladministration Together Housing Association Limited (202305709) Case 202305709 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We … 4 Nov 2024 Partial Maladministration Broadacres Housing Association Limited (202324054) Case 202324054 · Managing Relations The complaint is about: The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff. 4 Nov 2024 Maladministration Clarion Housing Association Limited (202315004) Case 202315004 · Estate Management The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour … 1 Nov 2024 Maladministration Clarion Housing Association Limited (202220337) Case 202220337 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has … 1 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202232021) Case 202232021 · Financial The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 Maladministration Clarion Housing Association Limited (202405437) Case 202405437 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the … 31 Oct 2024 No Maladministration Community Gateway Association Limited (202335999) Case 202335999 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling … 31 Oct 2024 Maladministration Estuary Housing Association Limited (202228895) Case 202228895 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has … 31 Oct 2024 No Maladministration Great Places Housing Association (202211622) Case 202211622 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. … 31 Oct 2024 Mediation Orbit Housing Association Limited (202401168) Case 202401168 · Old Property Condition categories The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports … 31 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202219818) Case 202219818 · Health and Safety (inc. building safety) The complaint is about the resident’s reports of an unregulated structure, built by his downstairs neighbour. The Ombudsman has also … 31 Oct 2024 Partial Maladministration Soho Housing Association Limited (202309829) Case 202309829 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide … 30 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202222847) Case 202222847 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social … 30 Oct 2024 Reasonable Redress Clarion Housing Association Limited (202346798) Case 202346798 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 30 Oct 2024 No Maladministration Hyde Housing Association Limited (202315094) Case 202315094 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden. 30 Oct 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202305132) Case 202305132 · Managing Relations The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint. 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202233536) Case 202233536 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202315675) Case 202315675 · Information and data management The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s … 29 Oct 2024 Maladministration Sanctuary Housing Association (202307070) Case 202307070 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. … 29 Oct 2024 Maladministration Together Housing Association Limited (202311968) Case 202311968 · Old Property Condition migrated-2025 REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202226029) Case 202226029 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202344392) Case 202344392 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property and its … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202410154) Case 202410154 · Managing Relations The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the … 25 Oct 2024 No Maladministration Arhag Housing Association Limited (202324893) Case 202324893 · Old Moving to a Property categories The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the … 25 Oct 2024 Maladministration Clarion Housing Association Limited (202226466) Case 202226466 · Old Complaints Handling categories REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202307268) Case 202307268 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at … 25 Oct 2024 Partial Maladministration Eldonian Community Based Housing Association Ltd (202226783) Case 202226783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns following a missed gas safety check. Complaint handling. 25 Oct 2024 Partial Maladministration Sanctuary Housing Association (202347263) Case 202347263 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp … 24 Oct 2024 Maladministration Great Places Housing Association (202319538) Case 202319538 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. … 23 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202301285) Case 202301285 · Estate Management This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman … 23 Oct 2024 Maladministration Mount Green Housing Association Limited (202205840) Case 202205840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling. 23 Oct 2024 Maladministration Sanctuary Housing Association (202347040) Case 202347040 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 22 Oct 2024 No Maladministration West Kent Housing Association (202307799) Case 202307799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. … 21 Oct 2024 Maladministration Clarion Housing Association Limited (202403888) Case 202403888 · Estate Management The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. … 21 Oct 2024 Maladministration Hyde Housing Association Limited (202233340) Case 202233340 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service … 21 Oct 2024 Maladministration Nottingham Community Housing Association Limited (202310444) Case 202310444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint. 18 Oct 2024 Partial Maladministration Orbit Housing Association Limited (202208654) Case 202208654 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not … 17 Oct 2024 Maladministration Arhag Housing Association Limited (202345623) Case 202345623 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. … 17 Oct 2024 Reasonable Redress Estuary Housing Association Limited (202310898) Case 202310898 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has …