Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 December 2025 Background The leaseholder is the non-resident leaseholder of a 1-bedroom property, of […]
Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 17 December 2025 Background The resident’s daughter complained to the landlord about “damage and deterioration” […]
Decision Case ID 202217412 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with her […]
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
Decision Case ID 202410589 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The landlord agreed to replace 4 damaged doors in […]
Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date 15 December 2025 Background The resident’s husband raised the complaint as her representative, for […]
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]
Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house […]
Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived with her children in a 3-bed maisonette […]
Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident complained about the condition of his property including leaks […]
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The property was newly built when the resident moved in and […]
Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with his partner and children in a flat […]
Decision Case ID 202228736 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident is a tenant of the landlord and lives in a […]
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]
Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident had a secure […]
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]
5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 Background The resident lives in a flat set within a complex of flats and houses. […]
Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]
Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 1-bedroom flat. He has vulnerabilities […]
Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a house. During the complaint process she told the […]
The landlord met its stage 1 complaint timescale but did not meet the revised deadline for stage 2 and did not provide further explanation or a remedy. The resident had to chase for a response, which was not reasonable.
Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident raised 2 complaints to the landlord. […]
Decision Case ID 202500735 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident complained to the landlord about […]
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a ground floor flat with her daughter. The […]
Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident is a shared ownership leaseholder of a flat. […]
Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 Background The resident reported repair concerns about her front door in July 2024. She was […]
Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background In 2024 the resident reported to the landlord cracks and holes in walls […]
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]
Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom flat. He reported a […]
Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 2 […]
Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom fifth floor flat with his […]
Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The leaseholder rents out the property […]
Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 December 2025 Background The property is a flat on the 1st floor of […]
Decision Case ID 202512684 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat […]
Decision Case ID 202336797 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The resident lives on the third floor […]
Decision Case ID 202432454 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 16 December 2025 Background The resident moved into his property […]
Decision Case ID 202207034 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident and her son live in a Victorian […]
The landlord had not acknowledged and responded to the resident’s property damage complaint in time and delivered a stage 2 response late. While it acknowledged the delay and offered compensation, this did not fully recognise its failings.
Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat. She is elderly […]
Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date 16 December 2025 Background The resident owns a house situated on an estate owned by […]
Decision Case ID 202341680 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident lived in a mixed-tenure complex owned by a […]
Decision Case ID 202514334 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident has been a shared-owner of the property since April 2023. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |