Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
11 Sep 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202310482) Case 202310482 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of: Major works to the roof of the building. Associated remedial repairs … 11 Sep 2024 Partial Maladministration TBG Open Door Limited (202302665) Case 202302665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her … 11 Sep 2024 Maladministration Waltham Forest Council (202401637) Case 202401637 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of a leak into his property. 11 Sep 2024 Maladministration Waverley Borough Council (202224018) Case 202224018 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint … 10 Sep 2024 Partial Maladministration Jigsaw Homes Group Limited (202305418) Case 202305418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and … 10 Sep 2024 Severe Maladministration Lewisham Council (202335783) Case 202335783 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the … 10 Sep 2024 Maladministration Southern Housing (202234809) Case 202234809 · Information and data management The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The … 9 Sep 2024 Maladministration Harlow District Council (202311482) Case 202311482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property. 9 Sep 2024 Partial Maladministration Hexagon Housing Association Limited (202218130) Case 202218130 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns … 9 Sep 2024 Outside Jurisdiction Westminster City Council (202109522) Case 202109522 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to replace the front door of the property. 6 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202326987) Case 202326987 · Managing Relations The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A … 5 Sep 2024 Maladministration Westminster City Council (202309206) Case 202309206 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also … 4 Sep 2024 Maladministration Clarion Housing Association Limited (202219645) Case 202219645 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within … 4 Sep 2024 Maladministration Lewisham Council (202207457) Case 202207457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp … 4 Sep 2024 Partial Maladministration Yorkshire Housing Limited (202308837) Case 202308837 · Managing Relations The complaint is about the landlord’s handling of: The replacement of a window in the resident’s property. The resident’s reports … 3 Sep 2024 Maladministration One Housing Group Limited (202328323) Case 202328323 · Old Property Condition migrated-2025 The landlord’s handling of reports of leaks in the property. 3 Sep 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202234494) Case 202234494 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property … 3 Sep 2024 Maladministration Rooftop Housing Association Limited (202306466) Case 202306466 · Financial The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and … 31 Aug 2024 Partial Maladministration Arcon Housing Association Limited (202302989) Case 202302989 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s response … 31 Aug 2024 Maladministration Islington Council (202310224) Case 202310224 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling. 30 Aug 2024 Maladministration Amplius Living (202226698) Case 202226698 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 30 Aug 2024 Maladministration Birmingham City Council (202221487) Case 202221487 · Old Complaints Handling categories The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during … 30 Aug 2024 Partial Maladministration Bristol City Council (202336708) Case 202336708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, … 30 Aug 2024 Maladministration Clarion Housing Association Limited (202334904) Case 202334904 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp … 30 Aug 2024 Partial Maladministration Dover District Council (202306500) Case 202306500 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident's concerns about threats of eviction. The landlord’s response and handling … 30 Aug 2024 Maladministration Havering Council (202306892) Case 202306892 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the … 30 Aug 2024 Reasonable Redress Homes Plus Limited (202233833) Case 202233833 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property. 30 Aug 2024 Maladministration Islington Council (202338896) Case 202338896 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered … 30 Aug 2024 No Maladministration Leicester City Council (202215809) Case 202215809 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on … 30 Aug 2024 Maladministration London Borough of Hackney (202309724) Case 202309724 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints … 30 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202224694) Case 202224694 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have … 30 Aug 2024 Reasonable Redress Orbit Group Limited (202226086) Case 202226086 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property. 30 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202222668) Case 202222668 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The … 30 Aug 2024 Maladministration Paragon Asra Housing Limited (202341638) Case 202341638 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and … 30 Aug 2024 Partial Maladministration Peabody Trust (202301179) Case 202301179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. … 30 Aug 2024 Partial Maladministration Red Kite Community Housing Limited (202331147) Case 202331147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202317207) Case 202317207 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202329501) Case 202329501 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property. 30 Aug 2024 Reasonable Redress Rochdale Boroughwide Housing Limited (202308691) Case 202308691 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 30 Aug 2024 Maladministration Somerset Council (202305160) Case 202305160 · Managing Relations The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling … 30 Aug 2024 Partial Maladministration Southern Housing (202222453) Case 202222453 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report … 30 Aug 2024 Maladministration Southern Housing (202400649) Case 202400649 · Old Property Condition categories The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs. 30 Aug 2024 Maladministration Sovereign Network Homes (202225299) Case 202225299 · Information and data management The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. … 30 Aug 2024 Reasonable Redress The Guinness Partnership Limited (202315404) Case 202315404 · Managing Relations The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman … 30 Aug 2024 Partial Maladministration The Guinness Partnership Limited (202337778) Case 202337778 · Estate Management The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing … 29 Aug 2024 Maladministration A2Dominion Housing Group Limited (202215451) Case 202215451 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The … 29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 29 Aug 2024 Maladministration First Choice Homes Oldham Limited (202321742) Case 202321742 · Managing Relations This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint. 29 Aug 2024 Partial Maladministration Futures Housing Group Limited (202310685) Case 202310685 · Health and Safety (inc. building safety) The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents …