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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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29 Aug 2024 Maladministration Hyde Housing Association Limited (202302504) Case 202302504 · Financial The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s … 29 Aug 2024 No Maladministration North Yorkshire Council (202302252) Case 202302252 · Old Property Condition categories The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents … 29 Aug 2024 Maladministration One Housing Group Limited (202234703) Case 202234703 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water in the property. 29 Aug 2024 Maladministration Peabody Trust (202339084) Case 202339084 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the … 29 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202305819) Case 202305819 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in … 29 Aug 2024 Maladministration Southern Housing (202340257) Case 202340257 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202303770) Case 202303770 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202313653) Case 202313653 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and … 29 Aug 2024 Maladministration The Riverside Group Limited (202310549) Case 202310549 · Estate Management The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. … 29 Aug 2024 Maladministration Wandle Housing Association Limited (202346420) Case 202346420 · Old Complaints Handling categories This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 28 Aug 2024 Reasonable Redress Islington Council (202346506) Case 202346506 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property. 28 Aug 2024 Maladministration London Borough of Ealing (202225737) Case 202225737 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated … 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202335641) Case 202335641 · Old Property Condition categories The complaint is about the landlord’s handling of reported leaks in the property. 28 Aug 2024 Maladministration Peabody Trust (202335463) Case 202335463 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. … 28 Aug 2024 Reasonable Redress Sovereign Network Homes (Former Network Homes) (202309571) Case 202309571 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould in the resident’s property. 28 Aug 2024 Partial Maladministration Stonewater Limited (202334622) Case 202334622 · Financial The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered … 28 Aug 2024 Partial Maladministration The Riverside Group Limited (202212964) Case 202212964 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 27 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318965) Case 202318965 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in … 27 Aug 2024 Partial Maladministration Notting Hill Genesis (NHG) (202309201) Case 202309201 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about … 27 Aug 2024 Reasonable Redress Onward Homes Limited (202305336) Case 202305336 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property. 27 Aug 2024 Outside Jurisdiction Peabody Trust (202307638) Case 202307638 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply … 27 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202226591) Case 202226591 · Managing Relations The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his … 27 Aug 2024 Reasonable Redress Sanctuary Housing Association (202342149) Case 202342149 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard … 27 Aug 2024 No Maladministration Torus62 Limited (202003450) Case 202003450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property. 27 Aug 2024 Outside Jurisdiction Town and Country Housing (202316220) Case 202316220 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property. 23 Aug 2024 Maladministration Bristol City Council (202305872) Case 202305872 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also … 23 Aug 2024 Partial Maladministration Camden Council (202226779) Case 202226779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The … 23 Aug 2024 No Maladministration Clarion Housing Association Limited (202213014) Case 202213014 · Old Complaints Handling categories The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects … 23 Aug 2024 Maladministration Dacorum Borough Council (202336291) Case 202336291 · Information and data management The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Partial Maladministration Peabody Trust (202331995) Case 202331995 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no … 23 Aug 2024 Maladministration South Kesteven District Council (202330587) Case 202330587 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The … 23 Aug 2024 Maladministration Sovereign Network Homes (202308206) Case 202308206 · Health and Safety (inc. building safety) The landlord’s handling of reports of safety concerns with fire doors in the property. 23 Aug 2024 No Maladministration Torus62 Limited (202214715) Case 202214715 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a theft from his property. 23 Aug 2024 Partial Maladministration Unity Housing Association Limited (202308746) Case 202308746 · Old Complaints Handling categories The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also … 22 Aug 2024 Partial Maladministration Camden Council (202323962) Case 202323962 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the … 22 Aug 2024 Maladministration Hyde Housing Association Limited (202335754) Case 202335754 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of … 22 Aug 2024 Partial Maladministration London Borough of Hounslow (202233314) Case 202233314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance … 22 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202345782) Case 202345782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to … 22 Aug 2024 Partial Maladministration Orbit Group Limited (202316906) Case 202316906 · Financial This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the … 22 Aug 2024 Maladministration Orbit Group Limited (202324425) Case 202324425 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202223017) Case 202223017 · Estate Management The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202314012) Case 202314012 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the … 22 Aug 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202331302) Case 202331302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property. 22 Aug 2024 Partial Maladministration Southern Housing (202224263) Case 202224263 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks and associated damp and mould affecting her … 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319427) Case 202319427 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the …