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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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25 Sep 2024 Partial Maladministration Lambeth Council (202311837) Case 202311837 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a … 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 25 Sep 2024 Partial Maladministration Stonewater Limited (202327304) Case 202327304 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the shower cubicle. Damp and … 25 Sep 2024 Maladministration Thurrock Council (202345817) Case 202345817 · Managing Relations The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. … 24 Sep 2024 Partial Maladministration Colchester City Council (202310994) Case 202310994 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved … 24 Sep 2024 Maladministration Futures Housing Group Limited (202302990) Case 202302990 · Old Complaints Handling categories The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the … 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400585) Case 202400585 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The … 24 Sep 2024 Maladministration The Riverside Group Limited (202330781) Case 202330781 · Managing Relations The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint. 24 Sep 2024 No Maladministration Vivid Housing Limited (202338276) Case 202338276 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 24 Sep 2024 Maladministration Waltham Forest Council (202312872) Case 202312872 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has … 24 Sep 2024 Partial Maladministration Wolverhampton City Council (202206083) Case 202206083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to … 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 23 Sep 2024 Reasonable Redress Sanctuary Housing Association (202337287) Case 202337287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. … 23 Sep 2024 Partial Maladministration Southern Housing (202301251) Case 202301251 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to … 20 Sep 2024 Maladministration Camden Council (202308263) Case 202308263 · Managing Relations The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling. 20 Sep 2024 Maladministration Chesterfield Borough Council (202307997) Case 202307997 · Managing Relations The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of … 20 Sep 2024 Partial Maladministration Peabody Trust (202340829) Case 202340829 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation … 19 Sep 2024 Maladministration Hammersmith and Fulham Council (202302176) Case 202302176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a broken front door lock at the resident’s property. 19 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231045) Case 202231045 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The … 19 Sep 2024 Partial Maladministration Mulberry Housing Co-operative Limited (202230433) Case 202230433 · Old Complaints Handling categories This complaint is about the landlord’s response to the resident’s: Request for an internal move to a larger property. Concerns … 17 Sep 2024 Maladministration Basildon Borough Council (202332333) Case 202332333 · Old Complaints Handling categories The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint. 17 Sep 2024 Maladministration Gateway Housing Association Limited (202311690) Case 202311690 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the … 17 Sep 2024 Partial Maladministration Hammersmith and Fulham Council (202339926) Case 202339926 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The … 17 Sep 2024 London Borough of Hackney (202314849) Case 202314849 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Leaks in his property and the quality of … 17 Sep 2024 Maladministration Longhurst Group Limited (202216088) Case 202216088 · Estate Management The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has … 17 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202225062) Case 202225062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould at her property. 17 Sep 2024 Maladministration Milton Keynes City Council (202320226) Case 202320226 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated … 17 Sep 2024 Maladministration Southern Housing (202230114) Case 202230114 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to … 17 Sep 2024 Maladministration Two Rivers Housing (202219820) Case 202219820 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp in the property. Decision not to decant … 16 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202305546) Case 202305546 · Old Property Condition migrated-2025 The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs … 16 Sep 2024 Maladministration Estuary Housing Association Limited (202304853) Case 202304853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould … 16 Sep 2024 Maladministration Nottingham Community Housing Association Limited (202312775) Case 202312775 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in the property. 13 Sep 2024 Maladministration Amplius Living (202326029) Case 202326029 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling. 13 Sep 2024 Partial Maladministration Citizen Housing (202230553) Case 202230553 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could … 13 Sep 2024 Maladministration Hyde Housing Association Limited (202307080) Case 202307080 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. … 13 Sep 2024 No Maladministration Kingston upon Hull City Council (202314548) Case 202314548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 13 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (202334169) Case 202334169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 13 Sep 2024 Reasonable Redress Notting Hill Genesis (NHG) (202214581) Case 202214581 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; … 13 Sep 2024 Partial Maladministration Peabody Trust (202331993) Case 202331993 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. … 13 Sep 2024 Outside Jurisdiction Royal Borough of Kensington and Chelsea (202307978) Case 202307978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property. 12 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202221917) Case 202221917 · Financial The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and … 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 No Maladministration IKE Supported Housing Limited (202306074) Case 202306074 · Health and Safety (inc. building safety) The complaint is about: The support put in place for the resident whilst fire safety works were being carried out … 12 Sep 2024 Maladministration Peabody Trust (202229340) Case 202229340 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. … 12 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202125772) Case 202125772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the … 12 Sep 2024 Maladministration Tower Hamlets Homes (202309744) Case 202309744 · Managing Relations The complaint is about the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s … 12 Sep 2024 Reasonable Redress Westminster City Council (202334043) Case 202334043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start … 11 Sep 2024 Partial Maladministration Ashford Borough Council (202335294) Case 202335294 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at …