Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
9 Oct 2025 Partial Maladministration Accent Housing Limited (202451177) Case 202451177 · Estate Management The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not … 9 Oct 2025 No Maladministration Believe Housing Limited (202426844) Case 202426844 · Managing Relations Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 9 Oct 2025 Partial Maladministration City of Westminster Council (202346824) Case 202346824 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint. 9 Oct 2025 Partial Maladministration City of Wolverhampton Council (202327282) Case 202327282 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman … 9 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202321530) Case 202321530 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 9 Oct 2025 Maladministration GreenSquareAccord Limited (202428371) Case 202428371 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint. 9 Oct 2025 Reasonable Redress Incommunities Limited (202339712) Case 202339712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property. 9 Oct 2025 Maladministration Karibu Community Homes Limited (202345962) Case 202345962 · Financial Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Oct 2025 Maladministration London Borough of Croydon (202407425) Case 202407425 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint. 9 Oct 2025 Maladministration London Borough of Lambeth (202405340) Case 202405340 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint. 9 Oct 2025 Maladministration London & Quadrant Housing Trust (202447088) Case 202447088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint. 9 Oct 2025 Maladministration Moat Homes Limited (202410892) Case 202410892 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered … 9 Oct 2025 Partial Maladministration Notting Hill Genesis (202402941) Case 202402941 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 9 Oct 2025 Partial Maladministration Platform Housing Group Limited (202405280) Case 202405280 · Financial The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage … 9 Oct 2025 Partial Maladministration Southern Housing (202502888) Case 202502888 · Managing Relations Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 9 Oct 2025 Maladministration St Albans City and District Council (202501155) Case 202501155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. … 8 Oct 2025 Maladministration City of Wolverhampton Council (202430978) Case 202430978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the … 8 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202340162) Case 202340162 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its … 8 Oct 2025 Maladministration London Borough of Barnet (202424785) Case 202424785 · Local Authority / ALMO or TMO The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. … 8 Oct 2025 Maladministration London Borough of Hounslow (202452472) Case 202452472 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould. 8 Oct 2025 Maladministration London Borough of Lambeth (202335573) Case 202335573 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We … 8 Oct 2025 Partial Maladministration Octavia Housing (202405592) Case 202405592 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The … 8 Oct 2025 Maladministration Southwark Council (202343514) Case 202343514 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a water leak. 7 Oct 2025 Reasonable Redress Aster Group Limited (202341575) Case 202341575 · Moving/Buying/Selling Home The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould … 7 Oct 2025 Maladministration Birmingham City Council (202453351) Case 202453351 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered … 7 Oct 2025 Maladministration London & Quadrant Housing Trust (202344799) Case 202344799 · Financial The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint. 7 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202324724) Case 202324724 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint. 7 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202406744) Case 202406744 · Managing Relations The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s … 7 Oct 2025 Reasonable Redress Places for People Group Limited (202453328) Case 202453328 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202338359) Case 202338359 · Estate Management The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. … 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202411119) Case 202411119 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint. 7 Oct 2025 Maladministration South Derbyshire District Council (202425889) Case 202425889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also … 7 Oct 2025 Maladministration Southern Housing (202315785) Case 202315785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated … 6 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202339265) Case 202339265 · Information and data management The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced … 6 Oct 2025 No Maladministration Clarion Housing Association Limited (202323546) Case 202323546 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint. 6 Oct 2025 Partial Maladministration London Borough of Hounslow (202343142) Case 202343142 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the … 6 Oct 2025 Partial Maladministration Southern Housing (202340006) Case 202340006 · Managing Relations This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling. 6 Oct 2025 Maladministration The Guinness Partnership Limited (202329094) Case 202329094 · Information and data management The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s … 3 Oct 2025 Outside Jurisdiction London Borough of Islington (202403833) Case 202403833 · Local Authority / ALMO or TMO The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre … 3 Oct 2025 Reasonable Redress Notting Hill Genesis (202338131) Case 202338131 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint. 3 Oct 2025 Partial Maladministration Sanctuary Housing Association (202343098) Case 202343098 · Estate Management The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the … 3 Oct 2025 Maladministration Southwark Council (202424441) Case 202424441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from above. The formal complaint. 3 Oct 2025 Reasonable Redress Southwark Council (202425793) Case 202425793 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. 3 Oct 2025 Maladministration Southwark Council (202426170) Case 202426170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We … 3 Oct 2025 Maladministration Sovereign Network Group (202428352) Case 202428352 · Managing Relations The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling. 3 Oct 2025 Partial Maladministration Sovereign Network Group (202448707) Case 202448707 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a … 3 Oct 2025 Severe Maladministration Sovereign Network Group (202501012) Case 202501012 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and … 3 Oct 2025 Maladministration The Guinness Partnership Limited (202453050) Case 202453050 · Managing Relations The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the … 2 Oct 2025 Outside Jurisdiction Barnsley Metropolitan Borough Council (202343326) Case 202343326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property. 2 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202333013) Case 202333013 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.