Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202535463 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 May 2026 Background The resident has complained about the landlord’s response to concerns […]
Decision Case ID 202348146 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 19 May 2026 Background The resident raised concerns to the landlord (the freeholder) about how it […]
Decision Case ID 202406062 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 May 2026 Background The resident lives in a bungalow that backs onto communal land. In […]
Decision Case ID 202532561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 May 2026 Background In July 2025, the resident reported […]
Decision Case ID 202402013 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 May 2026 Background The resident is the leaseholder of a […]
Decision Case ID 202404336 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 May 2026 Background Following a gas leak […]
Decision Case ID 202509724 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 19 May 2026 Background The resident lives in a flat within a residential […]
Decision Case ID 202450625 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 May 2026 Background In January 2025, the resident informed the landlord that a leak was […]
Decision Case ID 202336743 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 May 2026 Background The resident reported a leak from the boiler to the landlord in […]
Decision Case ID 202529129 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background In February 2025, the resident reported a leak caused by the shower […]
Decision Case ID 202309099 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident reported her keys were stolen in December 2022. […]
Decision Case ID 202417879 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background In February 2023, the resident contacted the landlord to query why it was charging […]
Decision Case ID 202536211 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 18 May 2026 Background The resident moved into the property on […]
Decision Case ID 202524211 Decision type Investigation Landlord Leeds Federated Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background During the period 2023 to 2025 the resident contacted […]
Decision Case ID 202410415 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The property is a 2-bedroom house. The landlord has it recorded that […]
Decision Case ID 202534720 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 18 May 2026 Background The resident reported concerns about the condition of the windows in […]
Decision Case ID 202433247 Decision type Jurisdiction Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 18 May 2026 Background The landlord installed high taps as part of adaptations at […]
Decision Case ID 202529839 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 May 2026 Background During April 2025 the resident asked […]
Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 May 2026 Background The resident moved into a newly built sixth-floor flat […]
Decision Case ID 202512350 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident was unhappy with the landlord’s investigation into […]
Decision Case ID 202542337 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background On 24 July 2025 the landlord attended the resident’s block of […]
Decision Case ID 202432279 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background 1. In 2020, the Local Authority (LA) allocated the resident a […]
Decision Case ID 202403429 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident lives in a first floor flat. […]
Decision Case ID 202527953 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives on the third floor […]
Decision Case ID 202505393 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives at the property with her adult daughter, […]
Decision Case ID 202533584 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 May 2026 Background The resident reported that […]
Decision Case ID 202503447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident viewed the property and raised concerns about several repair issues. […]
Decision Case ID 202431046 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Licence Date 18 May 2026 Background The resident was offered temporary accommodation. She complained to the landlord about the condition […]
Decision Case ID 202437521 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 May 2026 Background The resident lives in a flat. He reported a […]
Decision Case ID 202440505 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 May 2026 Background The resident reported mice in the property in July 2023. The landlord […]
Decision Case ID 202503448 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives in a 3-storey new build […]
Decision Case ID 202348271 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident complained about the landlord’s response to a leak from […]
Decision Case ID 202518274 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident bought the property lease in March 2025. In April 2025, […]
Decision Case ID 202504083 Decision type Investigation Landlord Wiltshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives in a ground floor flat. […]
Decision Case ID 202219931 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident is unhappy with the way the landlord has handled repairs […]
Decision Case ID 202413054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord about a sinkhole which appeared […]
Decision Case ID 202336287 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 May 2026 Background The resident lived in the property as a shared owner. She […]
Decision Case ID 202342503 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 May 2026 Background In 2022, the resident reported on […]
Decision Case ID 202344999 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 May 2026 Background The resident reported damp and mould […]
Decision Case ID 202339649 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 May 2026 Background The resident lives in a 3-bedroom flat. At the […]
Decision Case ID 202424463 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 15 May 2026 Background The resident signed her tenancy agreement with a previous landlord which […]
Decision Case ID 202519472 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident moved into the flat via a mutual exchange in […]
Decision Case ID 202538183 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident raised window repairs in January 2022. In May 2025, […]
Decision Case ID 202539912 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported a leak into her property on several occasions. […]
Decision Case ID 202532554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 May 2026 Background The resident raised a complaint on 15 January 2025 and requested reimbursement for […]
Decision Case ID 202534283 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord her health condition made it difficult […]
Decision Case ID 202402025 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported leaks affecting his kitchen in 2022 and 2024. What […]
The landlord’s responses at both stages of the complaint were outside the timescales set out in its policy and it provided no explanation for its delay.
Decision Case ID 202403987 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident complained that her gas supply was disconnected for […]
Decision Case ID 202423130 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident lived with her husband and 4 adult children in […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |