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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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21 Oct 2024 Maladministration London Borough of Croydon (202318405) Case 202318405 · Information and data management The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the … 21 Oct 2024 Partial Maladministration Onward Homes Limited (202413224) Case 202413224 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and … 21 Oct 2024 Maladministration Stoke-on-Trent City Council (202232604) Case 202232604 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman … 21 Oct 2024 No Maladministration The Havebury Housing Partnership (202121218) Case 202121218 · Managing Relations The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and … 18 Oct 2024 Maladministration Great Yarmouth Borough Council (202231188) Case 202231188 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs … 18 Oct 2024 Partial Maladministration Orbit Housing Association Limited (202208654) Case 202208654 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not … 18 Oct 2024 Maladministration Peabody Trust (202330653) Case 202330653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the … 17 Oct 2024 Maladministration A2Dominion Housing Group Limited (202318447) Case 202318447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows. 17 Oct 2024 Reasonable Redress Estuary Housing Association Limited (202310898) Case 202310898 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 17 Oct 2024 Reasonable Redress Lambeth Council (202310071) Case 202310071 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal … 17 Oct 2024 Maladministration Southend-on-Sea City Council (202215902) Case 202215902 · Managing Relations The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the … 17 Oct 2024 Maladministration Town and Country Housing (202330045) Case 202330045 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in … 16 Oct 2024 Partial Maladministration Bolton at Home Limited (202310451) Case 202310451 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Various repairs including gutters, plastering and pointing, damp … 16 Oct 2024 Maladministration Leeds City Council (202342553) Case 202342553 · Managing Relations The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the … 16 Oct 2024 Partial Maladministration London Borough of Hackney (202306139) Case 202306139 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for … 16 Oct 2024 Maladministration Longhurst Group Limited (202347088) Case 202347088 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen … 16 Oct 2024 Maladministration Swindon Borough Council (202226351) Case 202226351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property. 16 Oct 2024 Partial Maladministration Your Housing Group Limited (202311044) Case 202311044 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a … 15 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202308431) Case 202308431 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about her end of defects inspection. Reports of defects … 15 Oct 2024 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202301196) Case 202301196 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The … 15 Oct 2024 Maladministration The Guinness Partnership Limited (202307967) Case 202307967 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property. 14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 11 Oct 2024 Maladministration Sanctuary Housing Association (202331738) Case 202331738 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at … 11 Oct 2024 Maladministration Tower Hamlets Homes (202305909) Case 202305909 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing … 10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property. 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 9 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202304073) Case 202304073 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property. 9 Oct 2024 Maladministration Southwark Council (202331563) Case 202331563 · Managing Relations The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 4 Oct 2024 Partial Maladministration GreenSquareAccord Limited (202342904) Case 202342904 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated … 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 2 Oct 2024 No Maladministration Red Kite Community Housing Limited (202302754) Case 202302754 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property. 1 Oct 2024 Maladministration Lambeth Council (202334956) Case 202334956 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. … 1 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202308931) Case 202308931 · Managing Relations The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports … 1 Oct 2024 Maladministration Southern Housing (202221251) Case 202221251 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202339804) Case 202339804 · Old Complaints Handling categories The complaint is about the landlords handling of the residents reports of damp and mould at her property and the …