Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "borough" ×

Showing 2,022 of 16,595 decisions matching "borough"

Decisions

Most recent first
26 Jul 2021 Partial Maladministration London Borough of Hillingdon (202004603) Case 202004603 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the replacement of the front door. Handling of the installation of an … 26 Jul 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202012553) Case 202012553 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors. 23 Jul 2021 No Maladministration Welwyn Hatfield Borough Council (202013840) Case 202013840 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis … 9 Jul 2021 Outside Jurisdiction Swindon Borough Council (202009294) Case 202009294 · Local Authority / ALMO or TMO The complaint is about the Council disposing of items it was storing for the resident. 6 Jul 2021 No Maladministration London Borough of Redbridge (202014608) Case 202014608 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jul 2021 Partial Maladministration Broxtowe Borough Council (202008231) Case 202008231 · Local Authority / ALMO or TMO The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the … 1 Jul 2021 Maladministration Stevenage Borough Council (202013153) Case 202013153 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate. 30 Jun 2021 Maladministration Royal Borough of Kensington and Chelsea (202101926) Case 202101926 · Local Authority / ALMO or TMO REPORT COMPLAINT 202101926 Royal Borough of Kensington and Chelsea June 2021 Our approach The Housing Ombudsman’s approach to investigating and … 28 Jun 2021 No Maladministration Rochdale Boroughwide Housing Limited (201915903) Case 201915903 · Financial The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling … 22 Jun 2021 Maladministration London Borough of Enfield (201914492) Case 201914492 · Local Authority / ALMO or TMO The complaint is about the landlord’s: 22 Jun 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202002742) Case 202002742 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and … 22 Jun 2021 Reasonable Redress Slough Borough Council (201817026) Case 201817026 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; … 21 Jun 2021 No Maladministration Welwyn Hatfield Borough Council (202011128) Case 202011128 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. … 16 Jun 2021 Outside Jurisdiction Broxtowe Borough Council (202101020) Case 202101020 · Local Authority / ALMO or TMO The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area. 16 Jun 2021 Partial Maladministration London Borough of Hackney (202004219) Case 202004219 · Local Authority / ALMO or TMO The complaint is about the: Landlord’s handling of the resident’s reports of noise nuisance from her neighbour. Landlord’s record keeping … 15 Jun 2021 No Maladministration Waverley Borough Council (202009012) Case 202009012 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 9 Jun 2021 Outside Jurisdiction London Borough of Hackney (202010001) Case 202010001 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered by the landlord’s insurer in relation to the resident’s claim for … 9 Jun 2021 Maladministration Swindon Borough Council (202008806) Case 202008806 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about damage to her sofa. 1 Jun 2021 No Maladministration Woking Borough Council (202007874) Case 202007874 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear … 28 May 2021 Partial Maladministration Northampton Borough Council (202008281) Case 202008281 · Estate Management This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance … 27 May 2021 Partial Maladministration Crawley Borough Council (202012035) Case 202012035 · Local Authority / ALMO or TMO The resident has complained that the landlord has offered insufficient compensation in response to their complaint about the works to … 25 May 2021 Partial Maladministration London Borough of Hackney (202002516) Case 202002516 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s request … 24 May 2021 Partial Maladministration London Borough of Redbridge (202008791) Case 202008791 · Local Authority / ALMO or TMO The resident has complained about: the local authority Environmental Health team’s decision not to take enforcement action against his neighbour … 21 May 2021 No Maladministration Sandwell Metropolitan Borough Council (202006511) Case 202006511 · Local Authority / ALMO or TMO The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The … 20 May 2021 Maladministration London Borough of Hackney (202010288) Case 202010288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property. 20 May 2021 Partial Maladministration London Borough of Redbridge (202011626) Case 202011626 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her home. The landlord’s … 13 May 2021 Partial Maladministration Welwyn Hatfield Borough Council (201912592) Case 201912592 · Managing Relations REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 May 2021 Maladministration Stevenage Borough Council (202009309) Case 202009309 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside … 30 Apr 2021 Outside Jurisdiction Gateshead Metropolitan Borough Council (201808064) Case 201808064 · Local Authority / ALMO or TMO The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial … 30 Apr 2021 No Maladministration Gateshead Metropolitan Borough Council (201910919) Case 201910919 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property. 30 Apr 2021 Partial Maladministration Slough Borough Council (202007248) Case 202007248 · Estate Management The complaint is about: 30 Apr 2021 Outside Jurisdiction Wandsworth Council (202006209) Case 202006209 · Health and Safety (inc. building safety) The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 29 Apr 2021 No Maladministration Slough Borough Council (202002564) Case 202002564 · Local Authority / ALMO or TMO This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a … 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 12 Apr 2021 No Maladministration Welwyn Hatfield Borough Council (202007664) Case 202007664 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer … 9 Apr 2021 Partial Maladministration Ashford Borough Council (202001169) Case 202001169 · Local Authority / ALMO or TMO The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was … 30 Mar 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202009234) Case 202009234 · Local Authority / ALMO or TMO This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling … 24 Mar 2021 Maladministration Sandwell Metropolitan Borough Council (201906786) Case 201906786 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 16 Mar 2021 Partial Maladministration Dacorum Borough Council (202007602) Case 202007602 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of … 15 Mar 2021 Reasonable Redress Swindon Borough Council (201909675) Case 201909675 · Managing Relations This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of … 10 Mar 2021 Partial Maladministration Rochdale Boroughwide Housing Limited (202002793) Case 202002793 · Old Property Condition categories The resident has complained about the landlord’s handling of: repairs to the electrical installations. damp in the kitchen. the installation … 8 Mar 2021 Partial Maladministration Doncaster Metropolitan Borough Council (202003681) Case 202003681 The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. handling of antisocial behaviour reports against … 8 Mar 2021 Partial Maladministration Harrogate Borough Council (202004558) Case 202004558 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of noise nuisance coming from the floorboards of the … 1 Mar 2021 Outside Jurisdiction Redditch Borough Council (202010803) Case 202010803 · Local Authority / ALMO or TMO The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary … 28 Feb 2021 No Maladministration Rotherham Metropolitan Borough Council (201913135) Case 201913135 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision not to carry out requested adaptations to the chimney. The landlord’s response to … 27 Feb 2021 Maladministration Dudley Metropolitan Borough Council (202003643) Case 202003643 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings … 26 Feb 2021 Reasonable Redress London Borough of Hackney (201914186) Case 201914186 · Local Authority / ALMO or TMO REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2021 Partial Maladministration Oadby and Wigston Borough Council (202000337) Case 202000337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000337 Oadby and Wigston Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 26 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202007918) Case 202007918 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007918 Sandwell Metropolitan Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining …