Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202336573 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 January 2026 Background The resident lives in a […]
Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The resident lives in a first-floor flat, […]
Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The property is a flat in […]
Decision Case ID 202404400 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident complained that the landlord breached reasonable adjustment […]
Decision Case ID 202524014 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 13 January 2026 Background The resident reported anti-social behaviour (ASB) to the landlord […]
Decision Case ID 202338224 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident reported to the landlord that her neighbour was harassing her. […]
Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident applied for a mutual exchange, to another […]
Decision Case ID 202451578 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 January 2026 Background On 8 January 2025 the landlord’s contractor completed an annual […]
Decision Case ID 202420468 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident first reported noise nuisance from his neighbour […]
Decision Case ID 202508914 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Secure Tenancy Date 13 January 2026 Background The resident has lived in the property (a house) since May 2019 with […]
Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a 3-bedroom mid-terraced house. The resident has complained […]
Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The property is a ground floor flat. There is […]
Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident complained to the landlord about the condition of […]
Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident told the landlord that a leak […]
Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident reported subletting and reports of antisocial behaviour (ASB) from […]
Decision Case ID 202439937 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The resident complained about a leaking window in the bedroom. The […]
Decision Case ID 202448524 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident has lived at the property with her 2 […]
Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a one-bedroom flat, owned by […]
Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in the property which is a 1 bedroom […]
Decision Case ID 202340473 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident reported she was experiencing damp and mould in her […]
Decision Case ID 202407150 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident alleged her neighbour was harassing her, causing damage to her car […]
Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date 9 January 2026 Background The resident’s property has underfloor heating which is controlled by […]
Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 January 2026 Background The resident complained to the landlord as […]
Decision Case ID 202413273 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The property is a maisonette within a residential block. The […]
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has said she and her family experienced […]
Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 January 2026 Background The resident lived in a 1-bedroom ground […]
Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 January 2026 Background The resident lives in a ground floor flat within a block. […]
Decision Case ID 202510446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has raised concerns about the landlord’s handling of a […]
Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy Date 9 January 2026 Background The resident put up fencing, a large shed, and […]
Decision Case ID 202419412 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a […]
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 8 January 2026 Background The resident’s tenancy began in May […]
Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He […]
Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, […]
Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2025 Background On 30 September 2024, the resident […]
Decision Case ID 202453015 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a ground […]
Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 8 January 2026 Background The resident was unhappy with the landlord’s response to […]
Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In September 2024 the resident moved into the property […]
Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background The resident contacted the landlord on 8 March 2023 with […]
Decision Case ID 202425468 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident lives in a second floor, one bedroom flat. A […]
Decision Case ID 202511620 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has reported repairs to the landlord for several years, […]
Decision Case ID 202514789 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 08 January 2026 Background The resident reported ongoing problems with damp and mould in her […]
Decision Case ID 202324261 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background From March 2020, the resident made repeated requests for service charge breakdowns. On […]
Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has occupied the property since December 2007 with her 2 […]
Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident moved to her property in October 2023 and was […]
Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 8 January 2025 Background The resident complained that her kitchen repair had left her […]
Decision Case ID 202407720 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Secure Tenancy Date 8 January 2026 Background The resident is a tenant of the landlord and lives in […]
Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident lives in a one-bedroom flat in a retirement village. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |