Leeds City Council (202101985)
The complaint concerns liability to pay service charges for heating.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202017292)
REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (202013618)
The complaint is about the landlord’s: Response to the resident’s concerns that it removed her bikes from the bike shed without her consent or notice. Complaint handling.
Newham Council (202002208)
The complaint is about the landlord’s response to the resident’s request for information following a Tenants and Leaseholder Forum and its response to her complaint about the same.
Optivo (202010922)
The complaint is about the landlord’s response to the resident’s reports about: the tenancy agreement containing additional terms to a draft tenancy agreement provided during the application process. his consequent dispute of an obligation to make payments for heating and hot water. loss of heating and water compensation. The Ombudsman …
The Guinness Partnership Limited (202009533)
The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list.
Camden Council (202001280)
The complaint is about the landlord’s response to the resident’s: Reports of noise and vibrations from the pipework in the property. Concerns about the impact that the vibrations were having on his health.
Hyde Housing Association Limited (202008966)
The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services not received and making errors in its calculations and charging …
Metropolitan Housing Trust Limited (202010783)
The complaint is about the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety measures when working in her property. Response to the resident’s concerns regarding missed and unannounced appointments by its contractors. Response to the resident’s concerns that cooking facilities were not provided …
Onward Homes Limited (202016955)
The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection of his property.
Optivo (202014196)
The complaint concerns the amount of time taken by the landlord to complete repair works to the resident’s bathroom.
Peabody Trust (202102862)
The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.
Southwark Council (202013386)
The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. Associated complaint handling.
West Kent Housing Association (202102527)
This complaint is about the landlord’s response to the resident’s concerns about the standard of paintwork to the back door.
Camden Council (202005428)
REPORT COMPLAINT 202005428 Camden Council 11 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Clarion Housing Association Limited (201904933)
The complaint concerns how the landlord handled repairs to fix water leaks in the property.
Midland Heart Limited (202011784)
REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Ongo Homes Limited (202104050)
The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.
Anchor Hanover Group (202105225)
The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.
Charnwood Borough Council (202017121)
The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.
Clarion Housing Association Limited (202007620)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type of tenancy the resident has. The landlord’s handling of a mutual exchange. The landlord’s complaint handling.
Golding Homes Limited (202002016)
REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (201800178)
The resident is complaining about the landlord’s handling of repairs in their property.
Network Homes Limited (202016051)
The complaint is about the landlord’s handling of the resident’s reports of mice in her walls.
Birmingham City Council (202006454)
The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related repairs, and its response to his subsequent formal complaint.
Camden Council (201909725)
The complaint is about the landlord’s:
Gravesham Borough Council (202014010)
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s complaint handling. A request for rehousing.
Harlow District Council (202011433)
The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling.
Home Group Limited (202006423)
The complaint is about the landlord’s response to the resident’s reports about:
Notting Hill Genesis (202016415)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.
Sovereign Housing Association Limited (201910574)
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. The landlord’s complaint handling.
Vivid Housing Limited (202009229)
The complaint is about the landlord’s response to the resident’s concerns with her service charge increase.
Wigan Metropolitan Borough Council (201906755)
This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.
Curo Places Limited (202015480)
The landlord’s response to the resident’s reports of asbestos contained in a fire door.
Hammersmith and Fulham Council (202100618)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property.
Rugby Borough Council (202100293)
The complaint is about the level of compensation offered for items removed from the resident’s shed
Basildon Borough Council (202014143)
The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s response to the resident’s request for compensation for items damaged by the ceiling collapse and loss of earnings to attend repair appointments.
Brent Council (202003690)
The complaint is about the landlord’s response to the resident’s request for a permanent decant.
LiveWest Homes Limited (202009742)
The complaint concerns the level of service charges.
London & Quadrant Housing Trust (202102841)
The complaint is about the level of rent at the property.
Midland Heart Limited (202010414)
The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer.
Northumberland Council (202014130)
The complaint concerns the resident’s application for housing, including a separate application for his son.
One Housing Group Limited (202013149)
The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.
Onward Homes Limited (202100122)
The complaint is about the handling of repairs to the electrical sockets in the property.
Sanctuary Housing Association (202103455)
REPORT COMPLAINT 202103455 Sanctuary Housing Association 1 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Tower Hamlets Council (201913189)
The complaint concerns:
Trafford Housing Trust Limited (202016694)
The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’
Westminster City Council (202106284)
The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.
Birmingham City Council (201910272)
The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s bathroom. Response to the resident’s report that she sustained an injury as a result of the adaptation works undertaken.
Islington Council (202012886)
The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the interior of the resident’s property. The landlord’s handling of the …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)