Kingston upon Thames Council (202116742)
The complaint concerns the contact details provided on Council Tax information.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202015115)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202108116)
The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846)
The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process.
Sanctuary Housing Association (202108590)
The complaint concerns the accuracy of a listing on Devon Homes Choice.
Stockport Homes Limited (202006570)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report will also address the landlord’s handling of the associated complaint.
Vivid Housing Limited (202004239)
The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the Ombudsman untruthfully. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
Clarion Housing Association Limited (202103372)
The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s response to the resident’s reports of a contractor attending her …
Housing Solutions (202108252)
The complaint refers to: The landlord’s handling of the resident’s reports that one of the bedrooms in her property was too small to be classed as a bedroom. The level of rent charged by the landlord to the resident based on the number of bedrooms in the property. The resident’s …
One Housing Group Limited (202009670)
The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the property. Response to a leak into the property. Complaint handling.
Origin Housing Limited (202005974)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s guidance on fire safety and cladding. Response to the resident’s request for compensation to cover his estate agent fees. Complaint handling.
Crawley Borough Council (202016326)
The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following electrical work in the property.
Hammersmith and Fulham Council (202012991)
The complaint is about the level of compensation which the landlord offered for its acknowledged service failure in its response to the resident’s report of repairs in the kitchen. The complaint is about the complaint handling.
Arawak Walton Housing Association Limited (201908574)
The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request to be rehoused.
Clarion Housing Association Limited (202014589)
The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.
Clarion Housing Association Limited (202016583)
The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to his home. He felt his family was at risk as …
Clarion Housing Association Limited (202110940)
The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour.
Haringey Council (202016546)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour from the flat below. The landlord’s response to the resident’s request for a refund of rent for the time that he was living away from his property. The landlord’s response to the resident’s request for a …
Home Group Limited (202103597)
The complaint is about the landlord’s handling of the resident’s request for a new kitchen.
Kingston upon Thames Council (202106614)
The complaint concerns: The landlord's handling of the resident’s reports of the communal entry doors not closing. The landlord's handling of the resident’s complaint.
Kingston upon Thames Council (202116756)
The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation.
Notting Hill Genesis (202007671)
The complaint is about the level of compensation offered by the landlord for its acknowledged service failures: In response to the resident’s reports about repairs to his kitchen. The complaint handling.
Sheffield City Council (201903587)
The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has also been investigated.
Southwark Council (202008046)
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for replacement heaters. Its complaints handling.
Together Housing Association Limited (202017288)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Trafford Housing Trust Limited (202017444)
This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.
Clarion Housing Association Limited (202016236)
The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.
Dartford Borough Council (202006740)
This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds maintenance; b. the landlord’s response to the resident’s reports about; Service charges a neighbour’s CCTV installation
Peabody Enterprises Limited (202009487)
The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.
Peabody Trust (202102931)
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.
Thirteen Housing Group Limited (202105488)
The complaint concerns the landlord’s handling of repairs following a leak.
Guinness Housing Association Limited (202100589)
The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a leak. Handling of the associated complaint.
Hounslow Council (202109929)
The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property.
Metropolitan Thames Valley Housing (201903124)
The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling.
Midland Heart Limited (202002627)
The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and request for compensation.
Southway Housing Trust (Manchester) Limited (202100627)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202014535)
The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
Clarion Housing Association Limited (202015630)
This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling.
Haringey Council (202101101)
The complaint is about the Council’s handling of the resident’s request for re-housing.
Kingston upon Thames Council (202116741)
The complaint is about the landlord’s handling of street lighting repairs.
London Borough of Croydon (202008020)
The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.
Notting Hill Genesis (202106285)
REPORT COMPLAINT 202106285 Notting Hill Genesis 26 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southwark Council (202109562)
The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202008232)
The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.
Clarion Housing Association Limited (202105772)
The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. The resident’s report of no heating and hot water following a leak in her property. The reports of damp and mould in her property following the leak, and damage to …
Croydon Council (202005370)
The complaint is about the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing arrangements. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202015952)
The complaint is about the landlord’s response to the resident’s reports about:
Notting Hill Genesis (202007417)
The complaint is about: The sale of the resident’s property and the landlord’s decision not to provide the resident with an outside tap. The landlord’s handling of the resident's complaint and its adherence to the standards set out in its Service Level Agreement (SLA). The landlord’s handling of the resident's …
Peabody Trust (202015202)
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299)
The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)