Peabody Trust (202007888)
The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202108578)
The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint into the matter.
Tuntum Housing Association Limited (202005850)
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) including noise and nuisance and harassment. The landlord’s complaint handling.
Wigan Metropolitan Borough Council (202103100)
The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property.
Barking and Dagenham Council (202003034)
The complaint is about the: landlord's handling of a toilet blockage from 2019 – 2020. The Ombudsman has also considered the landlord’s complaints handling.
Birmingham City Council (202104637)
The complaint is about the landlord’s handling of:
Hyde Housing Association Limited (202012309)
The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.
Kingston upon Thames Council (202007990)
REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
London & Quadrant Housing Trust (202100123)
The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the amount of compensation subsequently offered; complaints handling.
Newham Council (202106975)
The complaint is about: The height of trees in a neighbouring garden. The landlord’s response to the resident’s concerns about the above.
Newlon Housing Trust (202016860)
The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation to this, and level of compensation offered. The lack of reimbursement for the costs incurred. The Ombudsman has also considered the landlord’s complaint handling
One Housing Group Limited (202106911)
The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.
One Vision Housing Limited (202100235)
The complaint is regarding the landlord’s response to the resident’s request for additional works following the installation of a new washing line. The Ombudsman has also considered how the landlord responded to the resident’s complaint.
Orbit Group Limited (202013201)
The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property.
Paragon Asra Housing Limited (202105462)
The complaint refers to: The landlord’s administration of the resident’s rent account.
Vivid Housing Limited (202104108)
The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement.
Broxtowe Borough Council (202105375)
The complaint is about: The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp and mould. The landlord’s complaint handling. The impact the condition of the resident’s property had on her family’s health.
Hyde Housing Association Limited (202013546)
The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof.
Optivo (202104692)
The complaint refers to: The landlord’s response to the resident’s concerns about its allocation of parking bays and her request for a disabled parking bay.
Peabody Trust (202105141)
The resident has complained about the landlord’s handling of repairs to his balcony door.
Sanctuary Affordable Housing Limited (202006518)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the concerns raised by the resident about subletting. Decision to issue the resident with an acceptable behaviour contract. Response to the resident’s concerns about the number of visitors to the upstairs flat. Response …
Sanctuary Housing Association (202012638)
The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Southern Housing Group Limited (202106187)
The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing an insurance claim.
Southwark Council (202003038)
The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.
The Guinness Partnership Limited (202108476)
The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced.
Westminster City Council (202106311)
The complaint is about the landlord’s handling of repairs to a fire door in the basement of the resident’s building, and the level of compensation offered by it to him for delaying this.
Believe Housing Limited (202015829)
The complaint is about the landlord’s response to the resident’s reports about:
Clarion Housing Association Limited (202017448)
The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.
Clarion Housing Association Limited (202107040)
The complaint is about:
London & Quadrant Housing Trust (202003307)
The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the condition of her late father’s property. concerns about repairs at her property including damp and mould.
Metropolitan Housing Trust Limited (202011801)
The complaint is about the landlord’s response to the resident’s reports about:
Peabody Trust (202101975)
This complaint is about the landlord’s handling of:
Southwark Council (202016004)
REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Thames Valley Housing Association Limited (202108098)
The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.
Clarion Housing Association Limited (202015970)
The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in setting up the resident’s rent and service charge account. Complaint handling.
Hammersmith and Fulham Council (202012724)
The complaint is about the landlord’s handling of the resident’s: reports of boiler repairs prior to September 2020. reports of boiler repairs in September 2020. complaint that the landlord’s contractor damaged her flooring. subsequent formal complaint.
Irwell Valley Housing Association Limited (202111977)
The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.
London & Quadrant Housing Trust (202017302)
The complaint is about: the landlord’s handling of the resident’s report of a faulty boiler. the landlord's complaint handling.
London & Quadrant Housing Trust (202100650)
REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
North Kesteven District Council (202109476)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property.
Optivo (202010395)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; response to the resident’s reports of overgrown bushes at her property; response to the resident’s request for the windows at her property to be replaced.
Peabody Trust (202101739)
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
Places for People Homes Limited (201914946)
The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.
Settle Group (202107882)
The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners.
Southern Housing Group Limited (202011557)
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Tower Hamlets Homes (202011685)
The complaint is about the landlord’s handling of the replacement of the resident’s front door. Specifically, in regard to: the security grilles. a glass panel. the type of lock. associated complaint handling.
Anchor Hanover Group (202010149)
REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Arun District Council (202009397)
The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request for compensation for reported damage to her rugs. The resident’s report of a damp kitchen floor.
Clarion Housing Association Limited (202001355)
The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred in 2018. Response to the resident’s request for compensation for …
Hammersmith and Fulham Council (202107874)
The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a joint tenant.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)