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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
26 Feb 2021 Partial Maladministration Camden Council (201914051) Case 201914051 · Local Authority / ALMO or TMO The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed … 26 Feb 2021 No Maladministration Flagship Housing Group Limited (201915211) Case 201915211 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal … 26 Feb 2021 Maladministration Guinness Housing Association Limited (202005343) Case 202005343 · Old Property Condition migrated-2025 The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s … 26 Feb 2021 Maladministration Hammersmith and Fulham Council (202003737) Case 202003737 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and … 26 Feb 2021 Outside Jurisdiction Haringey Council (201916353) Case 201916353 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift … 26 Feb 2021 No Maladministration Hyde Housing Association Limited (202001070) Case 202001070 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary … 26 Feb 2021 Partial Maladministration Lewisham Council (201916011) Case 201916011 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: the consultation process for major works, the amount … 26 Feb 2021 Reasonable Redress London Borough of Hackney (201914186) Case 201914186 · Local Authority / ALMO or TMO REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2021 Partial Maladministration Metropolitan Housing Trust Limited (202000069) Case 202000069 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding fire safety Response to the resident’s concerns regarding … 26 Feb 2021 Partial Maladministration Notting Hill Genesis (201902173) Case 201902173 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the following issues: Noise nuisance from neighbours from October 2017 onwards. ASB … 26 Feb 2021 Partial Maladministration Oadby and Wigston Borough Council (202000337) Case 202000337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000337 Oadby and Wigston Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 26 Feb 2021 Reasonable Redress Peabody Trust (201909073) Case 201909073 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his … 26 Feb 2021 No Maladministration Sanctuary Housing Association (202003924) Case 202003924 · Managing Relations The complaint is about the landlord’s response to the resident's report of being stuck in the lift at her property. … 26 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202007918) Case 202007918 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007918 Sandwell Metropolitan Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2021 Maladministration Southwark Council (201913530) Case 201913530 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden. 26 Feb 2021 Maladministration Southwark Council (201915518) Case 201915518 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct … 26 Feb 2021 Reasonable Redress Stafford & Rural Homes (201914039) Case 201914039 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: The level of compensation provided for acknowledged repairs failures … 26 Feb 2021 Maladministration Waltham Forest Council (202009252) Case 202009252 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of … 26 Feb 2021 Partial Maladministration Wandle Housing Association Limited (201909394) Case 201909394 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a petrol generator being used in the communal … 26 Feb 2021 Outside Jurisdiction Wandsworth Council (202006579) Case 202006579 · Leaseholder The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts. 26 Feb 2021 Maladministration Westminster City Council (202004695) Case 202004695 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced … 25 Feb 2021 Maladministration A2Dominion Housing Group Limited (202007934) Case 202007934 The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The … 25 Feb 2021 Maladministration Barnet Council (201914457) Case 201914457 · Local Authority / ALMO or TMO The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The … 25 Feb 2021 No Maladministration Citizen Housing (202002427) Case 202002427 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill. 25 Feb 2021 Mediation Clarion Housing Association Limited (202001842) Case 202001842 · Old Property Condition categories The complaint is about the delays in handling reported repairs and the overall handling of the complaint. 25 Feb 2021 Maladministration Hammersmith and Fulham Council (202005456) Case 202005456 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property. 25 Feb 2021 Maladministration Hinckley and Bosworth Borough Council (202011700) Case 202011700 · Local Authority / ALMO or TMO REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 25 Feb 2021 Mediation Paradigm Housing Group Limited (202001376) Case 202001376 · Old Compensation categories The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors. 25 Feb 2021 No Maladministration Thames Valley Housing Association Limited (202001339) Case 202001339 · Old Moving to a Property categories The complaint is about: 24 Feb 2021 Maladministration Bernicia Group Limited (201905757) Case 201905757 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference … 24 Feb 2021 No Maladministration Broxtowe Borough Council (202008071) Case 202008071 · Local Authority / ALMO or TMO This complaint is about: 24 Feb 2021 Partial Maladministration Clarion Housing Association Limited (202005810) Case 202005810 The complaint is about the landlord’s: 24 Feb 2021 Partial Maladministration Croydon Churches Housing Association Limited (202001549) Case 202001549 · Old Compensation categories This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of … 24 Feb 2021 Maladministration Flagship Housing Group Limited (202005674) Case 202005674 · Financial The resident complained about the landlord’s response: 24 Feb 2021 No Maladministration Gentoo Group Limited (201817178) Case 201817178 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. 24 Feb 2021 No Maladministration Sheffield City Council (201915229) Case 201915229 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915229 Sheffield City Council 24 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Feb 2021 No Maladministration Southern Housing Group Limited (202007148) Case 202007148 The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be … 24 Feb 2021 Partial Maladministration Thanet District Council (202001554) Case 202001554 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour … 23 Feb 2021 Partial Maladministration Aldwyck Housing Group Limited (201907614) Case 201907614 · Financial The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered … 23 Feb 2021 Maladministration Barnet Homes (202004063) Case 202004063 · Managing Relations The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct. 23 Feb 2021 Maladministration Catalyst Housing Limited (202002366) Case 202002366 · Old Complaints Handling categories REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Feb 2021 Partial Maladministration Central and Cecil Housing Trust (202002657) Case 202002657 · Financial The tenant has complained that: The landlord took too long to refund a service charge credit The landlord took too … 23 Feb 2021 Outside Jurisdiction Crawley Borough Council (202003168) Case 202003168 · Financial This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his … 23 Feb 2021 Outside Jurisdiction Housing 21 (201905687) Case 201905687 · Applicant This complaint is about: The landlord’s handling of the resident’s application for housing in an extra care property in 2016. … 23 Feb 2021 Maladministration London & Quadrant Housing Trust (201915921) Case 201915921 · Old Compensation categories REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 23 Feb 2021 Maladministration London & Quadrant H T (202003178) Case 202003178 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system. 23 Feb 2021 Partial Maladministration Notting Hill Genesis (201909347) Case 201909347 · Estate Management REPORT COMPLAINT 201909347 Notting Hill Genesis 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Feb 2021 No Maladministration Pine Court Housing Association Limited (202001625) Case 202001625 · Old Charges categories The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the … 23 Feb 2021 Reasonable Redress Sanctuary Housing Association (202003183) Case 202003183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 23 Feb 2021 No Maladministration Shepherds Bush Housing Association Limited (202009257) Case 202009257 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair.