Hammersmith and Fulham Council (202010278)
The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Leeds City Council (202006116)
The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.
Leicester City Council (202010537)
The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.
LiveWest Homes Limited (202113187)
The complaint is about the landlord’s handling of a meeting with the resident.
NSAH (Alliance Homes) Limited (202109051)
The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence.
One Manchester Limited (202009638)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Settle Group (202106292)
The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.
St Albans City and District Council (202103381)
The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.
Torus62 Limited (202105338)
The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.
Westminster City Council (202106768)
The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.
Network Homes Limited (202013273)
The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.
Birmingham City Council (202105757)
The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.
Canterbury City Council (202102194)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.
Great Places Housing Association (202010282)
The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s complaint handling.
Leeds City Council (202109840)
The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.
London & Quadrant Housing Trust (202008449)
The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs at the property, including reports of damp and mould, from January 2020 onwards. The associated formal complaint into these matters.
The Guinness Partnership Limited (202104966)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Hammersmith and Fulham Council (202108074)
The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of damaged flooring. The effect on her and her family’s health due to the exposure. The advice given by the landlord relating to asbestos at the start of the tenancy.
Hounslow Council (202106793)
The complaint concerns: The landlord’s decision to remove plants from the resident’s balcony. The formal complaint into the matter.
London & Quadrant Housing Trust (202002239)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
North Kesteven District Council (202102564)
The complaint is about the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The complaint is also about the landlord’s handling of the request for permission to make adaptations at the property.
Southwark Council (202109904)
The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.
Thames Valley Housing Association Limited (202016194)
The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water in February 2021. The landlord’s handling of the resident’s reports that his radiators were not working in April 2021. The impact the period of having no heating or hot water had on the …
Haringey Council (202101167)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
North West Leicestershire District Council (202006039)
The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.
Paragon Asra Housing Limited (202107012)
This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.
Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
London Borough of Redbridge (202109202)
The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the property: The resident’s complaint.
Peabody Trust (202009261)
The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the property. The landlord’s complaints handling.
Bournville Village Trust (202014113)
The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.
Cheshire Peaks & Plains Housing Trust (202004948)
This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the garden since a Highways Notice was issued in July 2020; the related complaint.
ForHousing Limited (202006953)
The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour.
GreenSquareAccord Limited (202011790)
The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). The information provided by the contractors to the resident about the type of windows which were to be installed. The length of time the repairs have been outstanding. The landlord’s …
Guinness Housing Association Limited (202102517)
The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.
Harlow District Council (202100139)
The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.
Homes Plus Limited (202004002)
The complaint is about the landlord’s response to the resident’s reports of repairs to the front door, damp and mould and slabs. The complaint is about the landlord’s response to the resident’s reports about damp and mould from 2014 -2019.
London & Quadrant Housing Trust (202011329)
The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.
Midland Heart Limited (202015754)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020.
Notting Hill Genesis (202010653)
The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.
Orbit Housing Association Limited (202103457)
The complaint is about the landlord’s handling of antisocial behaviour (ASB).
Peabody Trust (202016983)
The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.
Places for People Homes Limited (201915088)
The landlord’s decision to restrict contact with the resident.
Sandwell Metropolitan Borough Council (202011133)
This complaint is about:
B3 Living Limited (202012594)
The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.
Camden Council (202006556)
The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The landlord’s complaint handling.
GreenSquareAccord Limited (202012331)
The complaint concerns the following issues:
London & Quadrant Housing Trust (202107922)
The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.
Metropolitan Housing Trust Limited (202015534)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Optivo (202100001)
The complaint is about the landlord’s handling of the resident’s request to sell her share in the property.
Orbit Group Limited (202008586)
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)