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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
16 Mar 2021 Partial Maladministration Newlon Housing Trust (201900742) Case 201900742 · Old Property Condition categories The complaint is about the landlord’s handling of: 16 Mar 2021 No Maladministration Optivo (202001344) Case 202001344 · Old Compensation categories The complaint is about the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods … 16 Mar 2021 Partial Maladministration Sanctuary Housing Association (202004462) Case 202004462 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould in the property leading up … 16 Mar 2021 Reasonable Redress Thames Valley Housing Association Limited (202003011) Case 202003011 · Managing Relations The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, … 15 Mar 2021 Partial Maladministration One Housing Group (202008176) Case 202008176 · Leaseholder The complaint concerns: How the landlord responded to the resident’s concerns relating to pest control. The condition of communal areas … 15 Mar 2021 Mediation Orbit Group Limited (202006176) Case 202006176 The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the … 15 Mar 2021 No Maladministration Southern Housing Group Limited (201907709) Case 201907709 · ASB/Abuse/Nuisance The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour 15 Mar 2021 Mediation Southwark Council (202004203) Case 202004203 The resident complained about the landlord’s response to an ant infestation in the property. 15 Mar 2021 Reasonable Redress Swindon Borough Council (201909675) Case 201909675 · Managing Relations This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of … 15 Mar 2021 Mediation Torus62 Limited (202008955) Case 202008955 · Old Property Condition categories The resident has complained about the landlord’s handling of the repair to their toilet. 15 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202007860) Case 202007860 · Old Property Condition categories The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in … 12 Mar 2021 Mediation A2Dominion Homes Limited (202010262) Case 202010262 · Old Compensation categories The complaint is about the landlord’s handling of an obstruction to the resident’s parking space. 12 Mar 2021 No Maladministration A2Dominion Housing Group Limited (201911231) Case 201911231 This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct … 12 Mar 2021 No Maladministration Birmingham City Council (202005389) Case 202005389 · Old Property Condition migrated-2025 The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the … 12 Mar 2021 Partial Maladministration Midland Heart Limited (202005414) Case 202005414 · Managing Relations The complaint is about: 12 Mar 2021 No Maladministration Newcastle-upon-Tyne City Council (202006869) Case 202006869 · Managing Relations The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's … 12 Mar 2021 No Maladministration Notting Hill Genesis (202008442) Case 202008442 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA). 12 Mar 2021 Maladministration Optivo (202007038) Case 202007038 This complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 12 Mar 2021 Partial Maladministration Whitefriars Housing Group Limited (201916116) Case 201916116 · Old Complaints Handling categories REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 11 Mar 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202001629) Case 202001629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated … 11 Mar 2021 Maladministration Kingston upon Thames Council (202000973) Case 202000973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area. 11 Mar 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (201910835) Case 201910835 The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged … 11 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914372) Case 201914372 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident by the landlord, following a period of time … 11 Mar 2021 No Maladministration Sanctuary Housing Association (202003165) Case 202003165 · Old Property Condition categories The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol … 11 Mar 2021 No Maladministration Sovereign Housing Association Limited (201907579) Case 201907579 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The … 10 Mar 2021 Partial Maladministration Camden Council (202002857) Case 202002857 · Local Authority / ALMO or TMO REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Mar 2021 Partial Maladministration Gateway Housing Association Limited (202000681) Case 202000681 · Old Charges categories The resident complains about: the landlord's administration of the service charge for communal lighting, and; its response to her requests … 10 Mar 2021 Outside Jurisdiction Hackney Council (202007522) Case 202007522 · Leaseholder The complaint is about the landlord's completion of major works in 2014 and subsequent recharging in 2020. 10 Mar 2021 Reasonable Redress Livv Housing Group (202010618) Case 202010618 · Old Property Condition categories REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2021 No Maladministration Metropolitan Housing Trust Limited (202004074) Case 202004074 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her … 10 Mar 2021 Partial Maladministration Rochdale Boroughwide Housing Limited (202002793) Case 202002793 · Old Property Condition categories The resident has complained about the landlord’s handling of: repairs to the electrical installations. damp in the kitchen. the installation … 9 Mar 2021 No Maladministration Aster Group Limited (202005514) Case 202005514 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding. 9 Mar 2021 No Maladministration Clarion Housing Association Limited (202008288) Case 202008288 · Estate Management The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial … 9 Mar 2021 Partial Maladministration Cornwall Housing Limited (202001647) Case 202001647 · Local Authority / ALMO or TMO The complaint is about: the landlord’s handling of a repair to the resident’s ceiling. the landlord’s administration of the resident’s … 9 Mar 2021 Maladministration Haringey Council (202005882) Case 202005882 · Case Review The complaint concerns the landlord’s administration of the resident’s rent account. 9 Mar 2021 No Maladministration Hastoe Housing Association Limited (202007770) Case 202007770 · Managing Relations The complaint is about: 9 Mar 2021 No Maladministration LiveWest Homes Limited (202011688) Case 202011688 · Old Property Condition categories The complaint is about the landlord’s decision to re-charge the resident for the cost of a door due to the … 9 Mar 2021 Reasonable Redress Southwark Council (202003266) Case 202003266 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s heating system. 9 Mar 2021 No Maladministration Thurrock Council (202000809) Case 202000809 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of the conduct of a member of staff. Request … 8 Mar 2021 Partial Maladministration Doncaster Metropolitan Borough Council (202003681) Case 202003681 The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. handling of antisocial behaviour reports against … 8 Mar 2021 Partial Maladministration Harrogate Borough Council (202004558) Case 202004558 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of noise nuisance coming from the floorboards of the … 8 Mar 2021 Mediation Havering Council (202007890) Case 202007890 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with … 8 Mar 2021 Reasonable Redress Islington Council (202010188) Case 202010188 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of disability discrimination towards her household. The landlord’s handling of … 8 Mar 2021 No Maladministration London & Quadrant Housing Trust (202001649) Case 202001649 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. 8 Mar 2021 Mediation Longhurst Group Limited (202002014) Case 202002014 · Old Occupancy Rights categories The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home. 8 Mar 2021 Maladministration Metropolitan Housing Trust Limited (201817108) Case 201817108 The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending … 8 Mar 2021 Mediation Metropolitan Housing Trust Limited (202006509) Case 202006509 The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is … 8 Mar 2021 Partial Maladministration Metropolitan Housing Trust Limited (202006931) Case 202006931 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s report about a fault with the boiler. Complaint handling. 8 Mar 2021 Maladministration Midland Heart Limited (201916075) Case 201916075 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work …