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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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23 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202326168) Case 202326168 · Local Authority / ALMO or TMO Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202451564) Case 202451564 · Managing Relations Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Oct 2025 Maladministration Vivid Housing Limited (202428548) Case 202428548 · Managing Relations Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Oct 2025 Partial Maladministration Yorkshire Housing Limited (202411256) Case 202411256 · Managing Relations Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 22 Oct 2025 Partial Maladministration Aster Group Limited (202338819) Case 202338819 · Managing Relations Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Oct 2025 Outside Jurisdiction Bournemouth, Christchurch and Poole Council (202306436) Case 202306436 · Planned Works Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or … 22 Oct 2025 Maladministration Bristol City Council (202339195) Case 202339195 · Financial Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Oct 2025 Partial Maladministration City of Westminster Council (202427875) Case 202427875 · Local Authority / ALMO or TMO Decision Case ID 202427875 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202327274) Case 202327274 · Managing Relations Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202417054) Case 202417054 · Managing Relations Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Oct 2025 Partial Maladministration Connexus Homes Limited (202428520) Case 202428520 · Managing Relations Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 22 Oct 2025 Partial Maladministration Ekaya Housing Association Limited (202301847) Case 202301847 · Managing Relations Decision Case ID 202301847 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Oct 2025 Partial Maladministration Homes Plus Limited (202447538) Case 202447538 · Managing Relations Decision Case ID 202447538 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202429151) Case 202429151 · Managing Relations Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Leeds City Council (202433052) Case 202433052 · Local Authority / ALMO or TMO Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 … 22 Oct 2025 Partial Maladministration London Borough of Barnet (202432330) Case 202432330 · ASB/Abuse/Nuisance Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 22 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202318898) Case 202318898 · Managing Relations Decision Case ID 202318898 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202336683) Case 202336683 · Managing Relations Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 22 Oct 2025 Partial Maladministration Richmond Housing Partnership Limited (202429416) Case 202429416 · Managing Relations Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Oct 2025 Partial Maladministration Southern Housing (202413388) Case 202413388 · Managing Relations Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October … 22 Oct 2025 No Maladministration Stonewater Limited (202504495) Case 202504495 · Financial Decision Case ID 202504495 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 October … 22 Oct 2025 Partial Maladministration Vivid Housing Limited (202342140) Case 202342140 · Financial Decision Case ID 202342140 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 21 Oct 2025 Mediation A2Dominion Housing Group Limited (202348588) Case 202348588 · Moving/Buying/Selling Home Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 No Maladministration East Midlands Housing Group Limited (202505716) Case 202505716 · Managing Relations Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 21 Oct 2025 Partial Maladministration Freebridge Community Housing Limited (202432825) Case 202432825 · Managing Relations Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 Maladministration London Borough of Hackney (202503846) Case 202503846 · Local Authority / ALMO or TMO Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date … 21 Oct 2025 Partial Maladministration Notting Hill Genesis (202342604) Case 202342604 · ASB/Abuse/Nuisance Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 21 Oct 2025 Reasonable Redress Notting Hill Genesis (202409868) Case 202409868 · Managing Relations Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Oct 2025 Maladministration Onward Homes Limited (202413432) Case 202413432 · ASB/Abuse/Nuisance Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Oct 2025 Partial Maladministration Origin Housing Limited (202441080) Case 202441080 · Managing Relations Decision Case ID 202441080 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 21 Oct 2025 Maladministration Portsmouth City Council (202333072) Case 202333072 · Local Authority / ALMO or TMO Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 … 21 Oct 2025 Mediation Southern Housing (202324360) Case 202324360 · Responsive repairs/activity Decision Case ID 202324360 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 October … 21 Oct 2025 Reasonable Redress Southwark Council (202326338) Case 202326338 · Managing Relations Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October … 21 Oct 2025 Maladministration Southwark Council (202429299) Case 202429299 · Local Authority / ALMO or TMO Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 21 Oct 2025 Mediation Sovereign Network Group (202335025) Case 202335025 · Old Property Condition categories Decision Case ID 202335025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 20 Oct 2025 Maladministration A2Dominion Housing Group Limited (202429307) Case 202429307 · Managing Relations Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Amplius Living (202430094) Case 202430094 · Managing Relations Decision Case ID 202430094 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 20 October … 20 Oct 2025 Reasonable Redress Bassetlaw District Council (202337036) Case 202337036 · Local Authority / ALMO or TMO Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Oct 2025 Partial Maladministration City of Doncaster Council (202409587) Case 202409587 · Local Authority / ALMO or TMO Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 20 Oct 2025 Partial Maladministration City of Westminster Council (202437516) Case 202437516 · Local Authority / ALMO or TMO Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date … 20 Oct 2025 Outside Jurisdiction Clarion Housing Association Limited (202327224) Case 202327224 · Financial Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202440508) Case 202440508 · Health and Safety (inc. building safety) Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Reasonable Redress Home Group Limited (202441591) Case 202441591 · Managing Relations Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 20 Oct 2025 Maladministration LiveWest Homes Limited (202417299) Case 202417299 · Managing Relations Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202339416) Case 202339416 · Managing Relations Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202413687) Case 202413687 · Managing Relations Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Maladministration Midland Heart Limited (202502748) Case 202502748 · Managing Relations Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration One Housing Group Limited (202345367) Case 202345367 · Estate Management Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …