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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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26 Nov 2024 Maladministration Lambeth Council (202400611) Case 202400611 · Financial The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s … 26 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226242) Case 202226242 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint. 26 Nov 2024 Maladministration Places for People Group Limited (202348597) Case 202348597 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for … 25 Nov 2024 Maladministration Adur District Council (202302149) Case 202302149 · Information and data management The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has … 25 Nov 2024 Maladministration East Riding of Yorkshire Council (202320791) Case 202320791 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block … 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202227632) Case 202227632 · Moving/Buying/Selling Home The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property. 25 Nov 2024 Newcastle City Council (202227568) Case 202227568 · Managing Relations The complaint is about the landlord’s handling of; repairs to the resident’s property, the resident’s complaint. 25 Nov 2024 Severe Maladministration North West Leicestershire District Council (202225027) Case 202225027 · Old Property Condition categories The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the … 25 Nov 2024 Maladministration Places for People Group Limited (202324322) Case 202324322 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with … 25 Nov 2024 Maladministration South Tyneside Council (202312194) Case 202312194 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all … 25 Nov 2024 Partial Maladministration The Pioneer Housing and Community Group Limited (202220844) Case 202220844 · Financial The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord … 25 Nov 2024 No Maladministration Torus62 Limited (202309093) Case 202309093 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the … 22 Nov 2024 Reasonable Redress Bromford Housing Group Limited (202301992) Case 202301992 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint. 22 Nov 2024 Outside Jurisdiction Orbit Group Limited (202302635) Case 202302635 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floods at the property in 2022. 22 Nov 2024 No Maladministration Places for People Group Limited (202216023) Case 202216023 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of … 22 Nov 2024 Maladministration Places for People Group Limited (202337962) Case 202337962 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at … 22 Nov 2024 No Maladministration Portsmouth City Council (202346800) Case 202346800 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould … 22 Nov 2024 Partial Maladministration Southern Housing (202220587) Case 202220587 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould. The resident’s concerns with the smoke … 21 Nov 2024 Maladministration Accent Housing Limited (202305751) Case 202305751 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman … 21 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202304392) Case 202304392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the property. 20 Nov 2024 No Maladministration Leeds City Council (202304762) Case 202304762 · Financial The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319875) Case 202319875 · Financial The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates … 20 Nov 2024 Partial Maladministration Onward Homes Limited (202223887) Case 202223887 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the … 20 Nov 2024 Maladministration Places for People Group Limited (202218714) Case 202218714 · Managing Relations The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s … 20 Nov 2024 Partial Maladministration Southern Housing (202232643) Case 202232643 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding … 19 Nov 2024 Outside Jurisdiction Aster Group Limited (202230046) Case 202230046 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to remain in a decant property. 19 Nov 2024 Maladministration Camden Council (202307298) Case 202307298 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould … 19 Nov 2024 Partial Maladministration Camden Council (202409306) Case 202409306 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The … 19 Nov 2024 Maladministration Lambeth Council (202220339) Case 202220339 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the … 19 Nov 2024 Maladministration Norwich City Council (202400012) Case 202400012 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint. 19 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202329063) Case 202329063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp … 18 Nov 2024 Partial Maladministration Barnsley Metropolitan Borough Council (202322792) Case 202322792 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling. 18 Nov 2024 Maladministration Charnwood Borough Council (202222678) Case 202222678 · Financial The complaint is about the landlord’s response to the resident’s requests for the property’s repair records. 18 Nov 2024 Reasonable Redress Clarion Housing Association Limited (202307928) Case 202307928 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated … 18 Nov 2024 Maladministration Hammersmith and Fulham Council (202402102) Case 202402102 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the … 18 Nov 2024 Maladministration Haringey London Borough Council (202408313) Case 202408313 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also … 18 Nov 2024 Partial Maladministration Home Group Limited (202403124) Case 202403124 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and … 18 Nov 2024 Maladministration London Borough of Lambeth (202331497) Case 202331497 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the … 18 Nov 2024 Maladministration The Riverside Group Limited (202221136) Case 202221136 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her … 18 Nov 2024 Maladministration The Riverside Group Limited (202321149) Case 202321149 · Financial The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His … 18 Nov 2024 Partial Maladministration Tower Hamlets Community Housing (202401189) Case 202401189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs … 18 Nov 2024 Partial Maladministration Trident Housing Association Limited (202214982) Case 202214982 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint. 15 Nov 2024 Mediation Camden Council (202226501) Case 202226501 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property … 15 Nov 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202231408) Case 202231408 · Managing Relations The complaint is about the landlord’s: Handling of the condition of the property when it was let. Handling of outstanding … 15 Nov 2024 No Maladministration Stevenage Borough Council (202222963) Case 202222963 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to … 15 Nov 2024 Maladministration Stevenage Borough Council (202318656) Case 202318656 · Managing Relations The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. … 14 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202304995) Case 202304995 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s … 14 Nov 2024 Maladministration Hyde Housing Association Limited (202226256) Case 202226256 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324352) Case 202324352 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint. 14 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202314963) Case 202314963 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property.