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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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1 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202413120) Case 202413120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint. 29 Aug 2025 Reasonable Redress Arawak Walton Housing Association Limited (202423457) Case 202423457 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The … 29 Aug 2025 Maladministration Clarion Housing Association Limited (202416025) Case 202416025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the … 29 Aug 2025 Maladministration Great Places Housing Association (202325078) Case 202325078 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of defects in a new build property. 29 Aug 2025 Partial Maladministration Hyde Housing Association Limited (202345644) Case 202345644 · Financial REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Aug 2025 Partial Maladministration Orbit Housing Association Limited (202347409) Case 202347409 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which … 29 Aug 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797) Case 202418797 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould. 29 Aug 2025 Partial Maladministration Sanctuary Housing Association (202446528) Case 202446528 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen … 29 Aug 2025 Partial Maladministration Wandle Housing Association Limited (202416073) Case 202416073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202226928) Case 202226928 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311492) Case 202311492 · Managing Relations The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood … 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202423108) Case 202423108 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request … 28 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202423789) Case 202423789 · Estate Management The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s … 28 Aug 2025 No Maladministration Great Places Housing Association (202325840) Case 202325840 · Managing Relations This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to … 28 Aug 2025 No Maladministration Rooftop Housing Association Limited (202430813) Case 202430813 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damaged flooring. 28 Aug 2025 Maladministration Rooftop Housing Association Limited (202441313) Case 202441313 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation … 28 Aug 2025 No Maladministration West Kent Housing Association (202419826) Case 202419826 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. 27 Aug 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202419776) Case 202419776 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property … 27 Aug 2025 Partial Maladministration Sanctuary Housing Association (202449844) Case 202449844 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint. 27 Aug 2025 Maladministration Together Housing Association Limited (202416577) Case 202416577 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to … 27 Aug 2025 Reasonable Redress Wandle Housing Association Limited (202420851) Case 202420851 · Estate Management The complaint is about the landlord's handling of reports about the condition of the communal bin area. 26 Aug 2025 Mediation Irwell Valley Housing Association Limited (202420100) Case 202420100 · Old Property Condition categories The complaint is about the resident’s reports of a leak causing damp and mould at the property. 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311901) Case 202311901 · Managing Relations The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202347323) Case 202347323 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and … 22 Aug 2025 Maladministration Clarion Housing Association Limited (202415814) Case 202415814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal … 22 Aug 2025 No Maladministration Clarion Housing Association Limited (202419523) Case 202419523 · Managing Relations The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice. 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202444359) Case 202444359 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other … 22 Aug 2025 Maladministration Sanctuary Housing Association (202447372) Case 202447372 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder. 21 Aug 2025 Maladministration Clarion Housing Association Limited (202422247) Case 202422247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s … 21 Aug 2025 Reasonable Redress Hyde Housing Association Limited (202343866) Case 202343866 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered. 20 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202423297) Case 202423297 · Financial The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. … 20 Aug 2025 Partial Maladministration Sanctuary Housing Association (202344212) Case 202344212 · Financial The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for … 19 Aug 2025 Maladministration Sanctuary Housing Association (202447306) Case 202447306 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202338200) Case 202338200 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202420670) Case 202420670 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports. 18 Aug 2025 Severe Maladministration Hyde Housing Association Limited (202429476) Case 202429476 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a communal front door. 15 Aug 2025 No Maladministration Gateway Housing Association Limited (202400771) Case 202400771 · Financial The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202318542) Case 202318542 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202419490) Case 202419490 · Managing Relations The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints. 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202420940) Case 202420940 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202441504) Case 202441504 · Responsive repairs/activity REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Aug 2025 Reasonable Redress Sanctuary Housing Association (202422397) Case 202422397 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a defective toilet. 13 Aug 2025 Maladministration Orbit Housing Association Limited (202420907) Case 202420907 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the communal washing machines. 13 Aug 2025 Maladministration Sanctuary Housing Association (202447865) Case 202447865 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling. 12 Aug 2025 Mediation Clarion Housing Association Limited (202340685) Case 202340685 · Estate Management The complaint is about the landlord's removal of the resident’s belongings. 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202439386) Case 202439386 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202447855) Case 202447855 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Sanctuary Housing Association (202337495) Case 202337495 · Managing Relations REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns …