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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
21 May 2021 Maladministration LiveWest Homes Limited (202006136) Case 202006136 · ASB/Abuse/Nuisance The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point … 21 May 2021 No Maladministration Magenta Living (202009293) Case 202009293 · Old Property Condition migrated-2025 The resident has complained that the landlord has not refunded the cost of a repair to their boiler. 21 May 2021 No Maladministration Notting Hill Genesis (202008956) Case 202008956 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen. 21 May 2021 Outside Jurisdiction One Vision Housing Limited (201817317) Case 201817317 · Old Property Condition migrated-2025 The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 21 May 2021 No Maladministration Paragon Asra Housing Limited (202007018) Case 202007018 · Estate Management The complaint concerns the landlord’s handling of the resident’s request for a second parking permit. 21 May 2021 Mediation Paragon Asra Housing Limited (202009703) Case 202009703 · Old Property Condition migrated-2025 The condition of the property when the resident moved in. 21 May 2021 No Maladministration Sandwell Metropolitan Borough Council (202006511) Case 202006511 · Local Authority / ALMO or TMO The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The … 21 May 2021 Mediation Torus62 Limited (202017392) Case 202017392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property. 21 May 2021 Partial Maladministration Your Housing Limited (202005876) Case 202005876 · Estate Management The complaint concerns: The landlord’s handling of the resident’s reports of a lack of grounds maintenance in communal areas. The … 20 May 2021 Reasonable Redress bpha Limited (202011346) Case 202011346 · Occupancy Rights REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 20 May 2021 No Maladministration Bromford Housing Association Limited (202006247) Case 202006247 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and … 20 May 2021 Maladministration Catalyst Housing Limited (202001741) Case 202001741 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to … 20 May 2021 Mediation Karbon Homes Limited (202016566) Case 202016566 · Old Property Condition migrated-2025 The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health … 20 May 2021 No Maladministration Lambeth Council (201909098) Case 201909098 · Moving/Buying/Selling Home The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven … 20 May 2021 Outside Jurisdiction Lambeth Council (202010450) Case 202010450 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 20 May 2021 Maladministration London Borough of Hackney (202010288) Case 202010288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property. 20 May 2021 Partial Maladministration London Borough of Redbridge (202011626) Case 202011626 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her home. The landlord’s … 20 May 2021 Outside Jurisdiction North Tyneside Council (202101168) Case 202101168 · Local Authority / ALMO or TMO The complaint concerns: 20 May 2021 No Maladministration One Manchester Limited (202009682) Case 202009682 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Subletting; and Noise nuisance. 20 May 2021 Partial Maladministration Raven Housing Trust Limited (202008210) Case 202008210 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of repair to an aerial. Response to reports from … 20 May 2021 No Maladministration Sanctuary Housing Association (202000930) Case 202000930 · Financial The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by … 20 May 2021 Mediation Sanctuary Housing Association (202016131) Case 202016131 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the windows. 20 May 2021 Partial Maladministration The Riverside Group Limited (202011970) Case 202011970 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her … 20 May 2021 Maladministration Tower Hamlets Council (202005068) Case 202005068 · Managing Relations REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2021 Maladministration Adur District Council (202001176) Case 202001176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is … 19 May 2021 Reasonable Redress Home Group Limited (202013788) Case 202013788 · Information and data management The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s … 19 May 2021 Outside Jurisdiction The Riverside Group Limited (202013603) Case 202013603 · Estate Management The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical … 19 May 2021 Outside Jurisdiction Westminster City Council (202012880) Case 202012880 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for … 18 May 2021 No Maladministration Aster Communities (202004756) Case 202004756 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp. 18 May 2021 No Maladministration Aster Group Limited (202004941) Case 202004941 · Financial The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase. 18 May 2021 Maladministration Hammersmith and Fulham Council (202009699) Case 202009699 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and … 18 May 2021 Reasonable Redress Hyde Housing Association Limited (201913216) Case 201913216 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks … 18 May 2021 Outside Jurisdiction Octavia Housing (202000816) Case 202000816 · Old Property Condition migrated-2025 The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, … 18 May 2021 No Maladministration Plus Dane Housing Group Limited (202006214) Case 202006214 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request … 18 May 2021 Maladministration The Riverside Group Limited (202007063) Case 202007063 · Managing Relations The complaint is about the landlord’s response to concerns that were raised about staff conduct. 18 May 2021 Partial Maladministration Thurrock Council (202004501) Case 202004501 · Managing Relations The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and … 18 May 2021 Outside Jurisdiction Town and Country Housing (202012971) Case 202012971 · Financial The complaint concerns the reasonableness of the service charge and the way it is apportioned. 17 May 2021 Maladministration Apna Ghar Housing Association Limited (202005601) Case 202005601 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of … 17 May 2021 Reasonable Redress Clarion Housing Association Limited (202009259) Case 202009259 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap. 17 May 2021 No Maladministration GreenSquare Group Limited (202008527) Case 202008527 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. … 17 May 2021 Maladministration Midland Heart Limited (202003239) Case 202003239 · Old Property Condition migrated-2025 The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and … 17 May 2021 Maladministration One Housing Group Limited (202002660) Case 202002660 · Financial The complaint is about: 17 May 2021 Mediation Peabody Trust (202014120) Case 202014120 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of … 17 May 2021 Partial Maladministration Sovereign Housing Association Limited (202004908) Case 202004908 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters … 14 May 2021 Partial Maladministration Camden Council (202002092) Case 202002092 · Local Authority / ALMO or TMO The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns … 14 May 2021 Maladministration Hammersmith and Fulham Council (202009329) Case 202009329 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property … 14 May 2021 Mediation Optivo (202005497) Case 202005497 The complaint is about the landlords handling of the resident’s request for a fence. 14 May 2021 Partial Maladministration Optivo (202014485) Case 202014485 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s staircasing application, The landlord’s handling of the associated complaint. 13 May 2021 No Maladministration Kingston upon Thames Council (202014709) Case 202014709 · Financial The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her … 13 May 2021 No Maladministration LiveWest Homes Limited (202006530) Case 202006530 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: