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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
30 Jul 2021 Reasonable Redress Tower Hamlets Council (202013924) Case 202013924 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s water ingress and mould reports. 30 Jul 2021 No Maladministration Watford Community Housing Trust (202010443) Case 202010443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a boiler leak. 30 Jul 2021 No Maladministration Waverley Borough Council (202013619) Case 202013619 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. … 30 Jul 2021 Reasonable Redress Westminster City Council (202011847) Case 202011847 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet. 29 Jul 2021 Partial Maladministration Bristol City Council (201915801) Case 201915801 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras. 29 Jul 2021 No Maladministration Cambridge City Council (202001801) Case 202001801 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog. 29 Jul 2021 Partial Maladministration Central and Cecil Housing Trust (201909418) Case 201909418 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication about this. The landlord’s response … 29 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202004140) Case 202004140 · Information and data management The resident complained about the landlord's handling of : 29 Jul 2021 Reasonable Redress Hammersmith and Fulham Council (202013211) Case 202013211 · Local Authority / ALMO or TMO The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from … 29 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (202012315) Case 202012315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019. 29 Jul 2021 Partial Maladministration Optivo (202010828) Case 202010828 · Estate Management The resident complained about the landlord’s handling of reports about: The standard of the cleaning to communal areas. The conduct … 29 Jul 2021 Maladministration Southwark Council (202004464) Case 202004464 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of asbestos in her home. 29 Jul 2021 Partial Maladministration Southwark Council (202008200) Case 202008200 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 29 Jul 2021 Mediation Wandle Housing Association Limited (202101868) Case 202101868 · Financial The landlord’s handling of repairs to the resident’s kitchen following a leak. 29 Jul 2021 Mediation Wandle Housing Association Limited (202102100) Case 202102100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the front door repair. 28 Jul 2021 No Maladministration ForHousing Limited (202101687) Case 202101687 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of unusual noises from her pipes and boiler. 28 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202009464) Case 202009464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the resident’s kitchen. 28 Jul 2021 Reasonable Redress Notting Hill Genesis (202014007) Case 202014007 · Financial The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at … 28 Jul 2021 No Maladministration Peabody Trust (202015287) Case 202015287 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. … 27 Jul 2021 Partial Maladministration Camden Council (202013322) Case 202013322 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s … 27 Jul 2021 Maladministration Clarion Housing Association Limited (202000015) Case 202000015 · Managing Relations The complaint is about the landlord’s response to the resident’s report of water contamination at the property. 27 Jul 2021 Reasonable Redress East Midlands Housing Group Limited (202007482) Case 202007482 · Financial The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of … 27 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202102028) Case 202102028 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s … 27 Jul 2021 No Maladministration Nottingham City Homes (202016013) Case 202016013 · Local Authority / ALMO or TMO REPORT COMPLAINT 202016013 Nottingham City Homes 26 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jul 2021 Maladministration South Tyneside Housing Ventures Trust Limited (202012516) Case 202012516 · Estate Management The complaint is about the standard of cleaning carried out at the property. 26 Jul 2021 No Maladministration Bromsgrove District Housing Trust Limited (202013026) Case 202013026 · Managing Relations The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding … 26 Jul 2021 Maladministration Catalyst Housing Limited (201914673) Case 201914673 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; … 26 Jul 2021 Partial Maladministration Evolve Housing + Support (202012898) Case 202012898 · Abbeyfield The complaint refers to: The landlord’s handling of a leak in the building. The landlord’s response to the resident’s request … 26 Jul 2021 Maladministration Greenwich Council (202006184) Case 202006184 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an odour in his property. 26 Jul 2021 Partial Maladministration London Borough of Hillingdon (202004603) Case 202004603 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the replacement of the front door. Handling of the installation of an … 26 Jul 2021 No Maladministration Ongo Homes Limited (202015902) Case 202015902 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s … 26 Jul 2021 Partial Maladministration Optivo (202007796) Case 202007796 · Estate Management The resident has complained about: The landlord’s response to requests for information supporting the service charges. The landlord’s organisation of … 26 Jul 2021 No Maladministration Platform Housing Group Limited (202012058) Case 202012058 · Estate Management REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202012553) Case 202012553 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors. 26 Jul 2021 No Maladministration Thirteen Housing Group Limited (202010684) Case 202010684 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the … 23 Jul 2021 No Maladministration Bromford Housing Association Limited (202006884) Case 202006884 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy. 23 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001388) Case 202001388 · Estate Management This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal … 23 Jul 2021 Mediation Clarion Housing Association Limited (202007823) Case 202007823 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of noise nuisance from the flat above. 23 Jul 2021 Outside Jurisdiction Newham Council (202101367) Case 202101367 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property. 23 Jul 2021 Partial Maladministration Notting Hill Genesis (202014861) Case 202014861 · Estate Management This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related … 23 Jul 2021 Maladministration Peabody Trust (202009412) Case 202009412 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property. 23 Jul 2021 No Maladministration Welwyn Hatfield Borough Council (202013840) Case 202013840 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis … 22 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001459) Case 202001459 · Financial The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202002368) Case 202002368 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202017370) Case 202017370 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial … 22 Jul 2021 No Maladministration Midland Heart Limited (202101516) Case 202101516 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy … 22 Jul 2021 Mediation Newham Council (202009415) Case 202009415 · Local Authority / ALMO or TMO The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent … 22 Jul 2021 Outside Jurisdiction South Tyneside Council (202105807) Case 202105807 · Local Authority / ALMO or TMO The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property. 22 Jul 2021 Maladministration Trafford Housing Trust Limited (202008540) Case 202008540 · Managing Relations The resident complained about the landlord's response to his complaint that he had been left without heating and hot water … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident …