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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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26 Sep 2025 Maladministration Clarion Housing Association Limited (202443991) Case 202443991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer. 26 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202428247) Case 202428247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: … 26 Sep 2025 Partial Maladministration Sanctuary Housing Association (202339707) Case 202339707 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Outstanding repairs including carpet replacement. Possessions which were … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202321417) Case 202321417 · Managing Relations The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 24 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202318147) Case 202318147 · Estate Management REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202426448) Case 202426448 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. … 24 Sep 2025 Maladministration Sanctuary Housing Association (202346063) Case 202346063 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s … 24 Sep 2025 Maladministration West Kent Housing Association (202348418) Case 202348418 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation … 23 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202316810) Case 202316810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s … 23 Sep 2025 Maladministration Clarion Housing Association Limited (202438074) Case 202438074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint. 23 Sep 2025 No Maladministration Great Places Housing Association (202301430) Case 202301430 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage … 23 Sep 2025 Maladministration Hyde Housing Association Limited (202420990) Case 202420990 · Estate Management The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We … 23 Sep 2025 Maladministration Sanctuary Housing Association (202500351) Case 202500351 · Responsive repairs/activity The resident has complained about the landlord’s response to the resident’s reports of damp and mould. 23 Sep 2025 Mediation Sanctuary Housing Association (202502044) Case 202502044 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 23 Sep 2025 Partial Maladministration Teachers’ Housing Association Limited (202430988) Case 202430988 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 22 Sep 2025 Partial Maladministration West Kent Housing Association (202325147) Case 202325147 · Estate Management The complaint is about the landlord’s: response to the resident's concerns about the communal grounds maintenance. handling of the complaint. … 19 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202336711) Case 202336711 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint … 19 Sep 2025 Maladministration Clarion Housing Association Limited (202424751) Case 202424751 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports … 19 Sep 2025 Maladministration Hyde Housing Association Limited (202422217) Case 202422217 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a … 19 Sep 2025 Partial Maladministration Sanctuary Housing Association (202346463) Case 202346463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s pest concerns. We have also investigated the landlord’s complaint handling. 18 Sep 2025 Maladministration Wandle Housing Association Limited (202430750) Case 202430750 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling … 17 Sep 2025 Outside Jurisdiction Clarion Housing Association Limited (202406013) Case 202406013 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 17 Sep 2025 Partial Maladministration Estuary Housing Association Limited (202442489) Case 202442489 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also … 17 Sep 2025 Maladministration Sanctuary Housing Association (202338653) Case 202338653 · Managing Relations The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The … 16 Sep 2025 Partial Maladministration Concept Housing Association CIC (202346982) Case 202346982 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould. 16 Sep 2025 Partial Maladministration Cottsway Housing Association Limited (202409367) Case 202409367 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for … 16 Sep 2025 Maladministration Sanctuary Housing Association (202422260) Case 202422260 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint. 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 12 Sep 2025 Maladministration Clarion Housing Association Limited (202430240) Case 202430240 · Managing Relations The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint. 12 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202443467) Case 202443467 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s … 11 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202343596) Case 202343596 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint. 11 Sep 2025 Partial Maladministration Rooftop Housing Association Limited (202327056) Case 202327056 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We … 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 10 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202421255) Case 202421255 · Managing Relations The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement … 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 10 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202425825) Case 202425825 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, … 9 Sep 2025 Partial Maladministration Sanctuary Housing Association (202325357) Case 202325357 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould repairs in the bathroom. The associated complaint. 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 8 Sep 2025 Maladministration Sanctuary Housing Association (202344107) Case 202344107 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors. 5 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202347343) Case 202347343 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint. 5 Sep 2025 Maladministration Hyde Housing Association Limited (202422113) Case 202422113 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the … 4 Sep 2025 Maladministration Clarion Housing Association Limited (202328170) Case 202328170 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for … 4 Sep 2025 Partial Maladministration Together Housing Association Limited (202422315) Case 202422315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of … 3 Sep 2025 No Maladministration Sanctuary Housing Association (202343564) Case 202343564 · Estate Management The complaint is about the landlord's decision to open the communal door of the resident's building for public access. 3 Sep 2025 Reasonable Redress Sanctuary Housing Association (202348283) Case 202348283 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated … 2 Sep 2025 Maladministration Hexagon Housing Association Limited (202425750) Case 202425750 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home …