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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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22 Feb 2024 Maladministration London Borough of Hackney (202226213) Case 202226213 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. … 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 20 Feb 2024 Severe Maladministration London Borough of Newham (202217014) Case 202217014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak. 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 16 Feb 2024 Maladministration Dacorum Borough Council (202206306) Case 202206306 · Managing Relations The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s … 15 Feb 2024 Maladministration London Borough of Hackney (202231148) Case 202231148 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler. 14 Feb 2024 Maladministration Crawley Borough Council (202201018) Case 202201018 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. … 14 Feb 2024 Partial Maladministration London Borough of Hounslow (202216549) Case 202216549 · Managing Relations The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the … 14 Feb 2024 Partial Maladministration Royal Borough Of Greenwich (202216823) Case 202216823 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp mould; reports of repairs, concerns regarding its … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 12 Feb 2024 Maladministration Royal Borough of Kensington and Chelsea (202208675) Case 202208675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint. 12 Feb 2024 No Maladministration Royal Borough of Kensington and Chelsea (202211153) Case 202211153 · Financial The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s … 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs. 7 Feb 2024 Partial Maladministration Redditch Borough Council (202216595) Case 202216595 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without … 6 Feb 2024 Maladministration London Borough of Enfield (202230676) Case 202230676 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling. 31 Jan 2024 Maladministration Haringey London Borough Council (202217942) Case 202217942 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s … 31 Jan 2024 Partial Maladministration London Borough of Ealing (202209234) Case 202209234 · Financial The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling … 31 Jan 2024 Maladministration London Borough of Hackney (202229637) Case 202229637 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her … 31 Jan 2024 Wigan Metropolitan Borough Council (202207109) Case 202207109 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB) from a neighbour. Handling of … 30 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202212984) Case 202212984 · Managing Relations The complaint is about t he landlord’s response to resident’s reports about the condition of: The plastering in the property. … 30 Jan 2024 Outside Jurisdiction Stevenage Borough Council (202205985) Case 202205985 · Information and data management The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement … 30 Jan 2024 No Maladministration Swindon Borough Council (202213870) Case 202213870 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property. 26 Jan 2024 Partial Maladministration Haringey London Borough Council (202222316) Case 202222316 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and … 26 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202124220) Case 202124220 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of … 25 Jan 2024 Partial Maladministration London Borough of Ealing (202210408) Case 202210408 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 25 Jan 2024 Maladministration London Borough of Redbridge (202125195) Case 202125195 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. … 24 Jan 2024 Maladministration London Borough of Hackney (202205960) Case 202205960 · Information and data management The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s … 24 Jan 2024 Maladministration Royal Borough Of Greenwich (202222341) Case 202222341 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has … 24 Jan 2024 Maladministration Welwyn Hatfield Borough Council (202218216) Case 202218216 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers … 22 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202208581) Case 202208581 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication … 22 Jan 2024 Partial Maladministration Woking Borough Council (202206712) Case 202206712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a … 19 Jan 2024 No Maladministration Eastbourne Borough Council (202215189) Case 202215189 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives. 18 Jan 2024 Maladministration London Borough of Hackney (202227824) Case 202227824 · Managing Relations The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 16 Jan 2024 Partial Maladministration Royal Borough Of Greenwich (202215587) Case 202215587 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim. 15 Jan 2024 Partial Maladministration Dudley Metropolitan Borough Council (202121250) Case 202121250 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of … 11 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202117636) Case 202117636 · Financial The complaint is about the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation. Decision … 11 Jan 2024 Partial Maladministration London Borough of Croydon (202214040) Case 202214040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s requests for repairs to the cooker The resident’s request for … 10 Jan 2024 Maladministration London Borough of Ealing (202128445) Case 202128445 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 10 Jan 2024 Maladministration London Borough of Hounslow (202119661) Case 202119661 · ASB/Abuse/Nuisance REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jan 2024 Maladministration Royal Borough Of Greenwich (202115047) Case 202115047 · Managing Relations The complaint is about the landlord’s handling of: external repair works including its level of communication; and the resident’s queries … 22 Dec 2023 Maladministration London Borough of Enfield (202200374) Case 202200374 · Old Complaints Handling categories The complaint is about: The landlord's response to the residents reports of a leak in the bathroom and its handling … 22 Dec 2023 Partial Maladministration London Borough of Hackney (202211339) Case 202211339 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a flood, and damage to a communal pipe … 22 Dec 2023 Maladministration Reading Borough Council (202215361) Case 202215361 · Information and data management The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also … 22 Dec 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202212956) Case 202212956 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of antisocial behaviour (ASB). The landlord’s handling of a managed move. The Ombudsman … 21 Dec 2023 Partial Maladministration Basildon Borough Council (202223904) Case 202223904 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s handling of repairs to … 21 Dec 2023 Partial Maladministration London Borough of Hackney (202213556) Case 202213556 · Financial The complaint is about: The landlord’s handling of the resident’s reports about not having heating and hot water, and its … 21 Dec 2023 Maladministration Waverley Borough Council (202223467) Case 202223467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden …