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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 27 Mar 2024 Partial Maladministration Charnwood Borough Council (202208480) Case 202208480 · Managing Relations This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated … 27 Mar 2024 Maladministration London Borough of Hackney (202226830) Case 202226830 · Information and data management The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a … 27 Mar 2024 Maladministration London Borough of Hackney (202232201) Case 202232201 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen. 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 26 Mar 2024 Partial Maladministration London Borough of Croydon (202227185) Case 202227185 · Managing Relations The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent … 26 Mar 2024 Maladministration London Borough of Hackney (202225779) Case 202225779 · Managing Relations The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also … 26 Mar 2024 Partial Maladministration London Borough of Hounslow (202122234) Case 202122234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related … 26 Mar 2024 Partial Maladministration London Borough of Redbridge (202306203) Case 202306203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 26 Mar 2024 Maladministration Waverley Borough Council (202300070) Case 202300070 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint. 25 Mar 2024 Partial Maladministration Haringey London Borough Council (202234713) Case 202234713 · Managing Relations The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request … 25 Mar 2024 Maladministration London Borough of Hackney (202302393) Case 202302393 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. … 25 Mar 2024 Partial Maladministration London Borough of Newham (202216504) Case 202216504 · Information and data management The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. … 25 Mar 2024 Maladministration Royal Borough Of Greenwich (202219719) Case 202219719 · Managing Relations REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 22 Mar 2024 Maladministration London Borough of Hackney (202228862) Case 202228862 · Information and data management REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Mar 2024 Maladministration London Borough of Brent (202216303) Case 202216303 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned … 21 Mar 2024 Partial Maladministration Redditch Borough Council (202213189) Case 202213189 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s … 20 Mar 2024 Partial Maladministration London Borough of Lambeth (202300429) Case 202300429 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to outstanding repairs. Response to an information request. Complaint handing. 19 Mar 2024 Partial Maladministration London Borough of Croydon (202232329) Case 202232329 · Managing Relations The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 18 Mar 2024 Partial Maladministration London Borough of Redbridge (202234400) Case 202234400 · Information and data management The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. … 18 Mar 2024 Maladministration Luton Borough Council (202210084) Case 202210084 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. … 15 Mar 2024 Maladministration London Borough of Barnet (202127278) Case 202127278 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint. 15 Mar 2024 Maladministration London Borough of Ealing (202314273) Case 202314273 · Information and data management The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s … 14 Mar 2024 Maladministration Haringey London Borough Council (202225807) Case 202225807 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint. 13 Mar 2024 Maladministration Haringey London Borough Council (202303218) Case 202303218 · Managing Relations The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint … 13 Mar 2024 Maladministration London Borough of Barnet (202228491) Case 202228491 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours. 12 Mar 2024 Partial Maladministration London Borough of Hounslow (202215296) Case 202215296 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the … 11 Mar 2024 Maladministration Royal Borough of Kensington and Chelsea (202300068) Case 202300068 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise … 8 Mar 2024 Maladministration Haringey London Borough Council (202305289) Case 202305289 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling. 8 Mar 2024 Partial Maladministration London Borough of Hackney (202230456) Case 202230456 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs … 7 Mar 2024 Partial Maladministration London Borough of Enfield (202210171) Case 202210171 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to … 6 Mar 2024 Partial Maladministration London Borough of Ealing (202303968) Case 202303968 · Managing Relations The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of … 5 Mar 2024 Maladministration Swindon Borough Council (202109363) Case 202109363 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the … 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 29 Feb 2024 Maladministration London Borough of Barking and Dagenham (202205116) Case 202205116 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The … 29 Feb 2024 Maladministration London Borough of Ealing (202120786) Case 202120786 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. … 29 Feb 2024 Maladministration London Borough of Enfield (202215268) Case 202215268 · Managing Relations The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s … 29 Feb 2024 Maladministration London Borough of Hounslow (202312239) Case 202312239 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling. 29 Feb 2024 Maladministration London Borough of Lewisham (202231881) Case 202231881 · Old Complaints Handling categories The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the … 29 Feb 2024 Maladministration London Borough of Newham (202205387) Case 202205387 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s … 29 Feb 2024 Maladministration Royal Borough of Kensington and Chelsea (202219537) Case 202219537 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the repairs to the resident’s radiators. 28 Feb 2024 Maladministration London Borough of Hackney (202228593) Case 202228593 · Managing Relations The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The … 28 Feb 2024 No Maladministration London Borough of Hillingdon (202204024) Case 202204024 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and … 28 Feb 2024 Maladministration London Borough of Islington (202219634) Case 202219634 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of … 28 Feb 2024 Reasonable Redress Stevenage Borough Council (202216063) Case 202216063 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident concerning a fire at the block. 26 Feb 2024 Partial Maladministration London Borough of Barnet (202201466) Case 202201466 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative … 26 Feb 2024 Maladministration Welwyn Hatfield Borough Council (202121999) Case 202121999 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint. 23 Feb 2024 Maladministration Reading Borough Council (202224195) Case 202224195 · Old Property Condition migrated-2025 The complaint is about the landlord's response to reports of a protruding gas pipe.