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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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3 Oct 2023 Maladministration Haringey London Borough Council (202212612) Case 202212612 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 3 Oct 2023 Partial Maladministration London Borough of Brent (202124195) Case 202124195 · Estate Management The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported between … 30 Sep 2023 Mediation Ipswich Borough Council (202119978) Case 202119978 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the … 29 Sep 2023 Maladministration Haringey London Borough Council (202202560) Case 202202560 · Financial The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint. 29 Sep 2023 Maladministration London Borough of Hackney (202102368) Case 202102368 · Managing Relations The complaint is about: The resident’s request for a new bathroom and a new front door. The landlord’s response to … 29 Sep 2023 Maladministration London Borough of Newham (202115536) Case 202115536 · ASB/Abuse/Nuisance The complaint is about the landlords handling of the residents reports of noise nuisance. This investigation has also considered the … 29 Sep 2023 Partial Maladministration London Borough of Newham (202227845) Case 202227845 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 29 Sep 2023 No Maladministration Waverley Borough Council (202217773) Case 202217773 · Estate Management The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare … 28 Sep 2023 Partial Maladministration Dartford Borough Council (202303482) Case 202303482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including noise nuisance, smell … 28 Sep 2023 Partial Maladministration London Borough of Croydon (202118843) Case 202118843 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The resident’s management transfer … 28 Sep 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202128246) Case 202128246 · Moving/Buying/Selling Home The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to … 28 Sep 2023 Partial Maladministration Waverley Borough Council (202219548) Case 202219548 · Managing Relations The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the … 27 Sep 2023 Partial Maladministration London Borough of Croydon (202204220) Case 202204220 · Health and Safety (inc. building safety) The resident’s complaint is about: The landlord’s response to the resident’s reports about his toilet and drains. The landlord’s response … 27 Sep 2023 Maladministration London Borough of Hillingdon (202230250) Case 202230250 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss. 26 Sep 2023 Maladministration London Borough of Ealing (202221355) Case 202221355 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the … 26 Sep 2023 Partial Maladministration London Borough of Hackney (202225107) Case 202225107 · Financial The complaint is regarding the landlord’s; Handling of the resident’s concerns about his service charge account. Complaints handling. 25 Sep 2023 Maladministration Royal Borough Of Greenwich (202225827) Case 202225827 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 22 Sep 2023 Partial Maladministration Haringey London Borough Council (202222923) Case 202222923 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 22 Sep 2023 Maladministration Royal Borough Of Greenwich (202221543) Case 202221543 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and … 21 Sep 2023 Maladministration Rochdale Boroughwide Housing Limited (202208779) Case 202208779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB). 18 Sep 2023 Partial Maladministration Wigan Metropolitan Borough Council (202214184) Case 202214184 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. … 14 Sep 2023 Maladministration Broxtowe Borough Council (202209993) Case 202209993 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her … 14 Sep 2023 Partial Maladministration London Borough of Harrow (202205620) Case 202205620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The … 12 Sep 2023 Partial Maladministration London Borough of Hillingdon (202110990) Case 202110990 · Financial The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s … 11 Sep 2023 Partial Maladministration London Borough of Barnet (202102335) Case 202102335 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s … 8 Sep 2023 Sandwell Metropolitan Borough Council (202212103) Case 202212103 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports of structural issues with his property. The landlord’s complaint … 8 Sep 2023 Maladministration Swindon Borough Council (202208774) Case 202208774 · Managing Relations The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the … 5 Sep 2023 Maladministration Slough Borough Council (202113255) Case 202113255 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the … 4 Sep 2023 Maladministration Brentwood Borough Council (202223856) Case 202223856 · Managing Relations The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced. 4 Sep 2023 Partial Maladministration London Borough of Barnet (202202606) Case 202202606 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to … 4 Sep 2023 No Maladministration Royal Borough of Kensington and Chelsea (202217632) Case 202217632 · Occupancy Rights The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a … 31 Aug 2023 Partial Maladministration Haringey London Borough Council (202106418) Case 202106418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the … 31 Aug 2023 Maladministration London Borough of Croydon (202205866) Case 202205866 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The … 30 Aug 2023 Maladministration Colchester Borough Council (202110444) Case 202110444 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling. 24 Aug 2023 Partial Maladministration Darlington Borough Council (202209963) Case 202209963 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of … 21 Aug 2023 Maladministration London Borough of Redbridge (202223569) Case 202223569 · Managing Relations The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the … 21 Aug 2023 Partial Maladministration Royal Borough Of Greenwich (202219125) Case 202219125 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of defective windows and doors, and the resulting cold … 21 Aug 2023 Maladministration Wokingham Borough Council (202205406) Case 202205406 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 17 Aug 2023 Maladministration Gateshead Metropolitan Borough Council (202116999) Case 202116999 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent … 17 Aug 2023 Partial Maladministration Haringey London Borough Council (202220851) Case 202220851 · Managing Relations This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint. 17 Aug 2023 Maladministration London Borough of Barking and Dagenham (202210257) Case 202210257 · Managing Relations The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling. 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (201614786) Case 201614786 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (202121687) Case 202121687 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Sandwell Metropolitan Borough Council (202204051) Case 202204051 · Managing Relations The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the … 14 Aug 2023 No Maladministration Barnsley Metropolitan Borough Council (202127147) Case 202127147 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom. 14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 9 Aug 2023 Maladministration Cheltenham Borough Homes Limited (202216212) Case 202216212 · Managing Relations The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint. 9 Aug 2023 Maladministration London Borough of Hackney (202219315) Case 202219315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property. 9 Aug 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202117265) Case 202117265 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a lighting fault. Complaints handling. 3 Aug 2023 Maladministration Broxtowe Borough Council (202219034) Case 202219034 · Financial The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for …