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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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21 Oct 2025 No Maladministration Town and Country Housing (202444522) Case 202444522 · Financial Decision Case ID 202444522 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Shared owner Date … 20 Oct 2025 Maladministration A2Dominion Housing Group Limited (202429307) Case 202429307 · Managing Relations Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Amplius Living (202430094) Case 202430094 · Managing Relations Decision Case ID 202430094 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 20 October … 20 Oct 2025 Outside Jurisdiction Clarion Housing Association Limited (202327224) Case 202327224 · Financial Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202440508) Case 202440508 · Health and Safety (inc. building safety) Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Reasonable Redress Home Group Limited (202441591) Case 202441591 · Managing Relations Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 20 Oct 2025 Maladministration LiveWest Homes Limited (202417299) Case 202417299 · Managing Relations Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202327840) Case 202327840 · Managing Relations Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202339416) Case 202339416 · Managing Relations Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202413687) Case 202413687 · Managing Relations Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Maladministration Midland Heart Limited (202502748) Case 202502748 · Managing Relations Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration One Housing Group Limited (202345367) Case 202345367 · Estate Management Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration One Manchester Limited (202343807) Case 202343807 · Managing Relations Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 No Maladministration The Community Housing Group Limited (202341258) Case 202341258 · Managing Relations Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 No Maladministration Thirteen Housing Group Limited (202502875) Case 202502875 · Financial Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Maladministration Curo Places Limited (202452992) Case 202452992 · Managing Relations Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202426691) Case 202426691 · Managing Relations Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202502221) Case 202502221 · Managing Relations Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 No Maladministration Ocean Housing Limited (202339274) Case 202339274 · ASB/Abuse/Nuisance Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 17 Oct 2025 Maladministration Peabody Trust (202445643) Case 202445643 · Managing Relations Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Saffron Housing Trust Limited (202500059) Case 202500059 · ASB/Abuse/Nuisance Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Reasonable Redress Southern Housing (202337894) Case 202337894 · Managing Relations Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Southern Housing (202429318) Case 202429318 · ASB/Abuse/Nuisance Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Sovereign Network Group (202421481) Case 202421481 · Financial Decision Case ID 202421481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration Sovereign Network Group (202502180) Case 202502180 · Managing Relations Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202415543) Case 202415543 · Managing Relations Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured … 17 Oct 2025 Partial Maladministration Torus62 Limited (202323182) Case 202323182 · Managing Relations Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Reasonable Redress Torus62 Limited (202344614) Case 202344614 · Managing Relations Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 16 Oct 2025 Maladministration Hexagon Housing Association Limited (202214477) Case 202214477 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. … 16 Oct 2025 No Maladministration Home Group Limited (202428480) Case 202428480 · Financial Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202337556) Case 202337556 · Managing Relations Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202408862) Case 202408862 · Managing Relations Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 No Maladministration London & Quadrant Housing Trust (202341595) Case 202341595 · Managing Relations Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Oct 2025 Maladministration Orbit Housing Association Limited (202413205) Case 202413205 · ASB/Abuse/Nuisance Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202435448) Case 202435448 · ASB/Abuse/Nuisance Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Partial Maladministration Sanctuary Housing Association (202402777) Case 202402777 · Managing Relations Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Maladministration Aster Group Limited (202429120) Case 202429120 · Managing Relations Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Oct 2025 Maladministration Clarion Housing Association Limited (202413276) Case 202413276 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Reasonable Redress Peabody Trust (202315741) Case 202315741 · Managing Relations Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 … 14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 … 14 Oct 2025 Partial Maladministration Accent Housing Limited (202317282) Case 202317282 · ASB/Abuse/Nuisance Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202342880) Case 202342880 · Managing Relations Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Oct 2025 Mediation London & Quadrant Housing Trust (202332559) Case 202332559 · Old Property Condition categories Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 Maladministration London & Quadrant Housing Trust (202425812) Case 202425812 · Managing Relations Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 14 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202447347) Case 202447347 · Managing Relations Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 No Maladministration Progress Housing Association Limited (202323072) Case 202323072 · ASB/Abuse/Nuisance Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Oct 2025 Reasonable Redress Sanctuary Housing Association (202428874) Case 202428874 · Financial Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Oct 2025 No Maladministration Square Building Trust Limited (202417742) Case 202417742 · Estate Management Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date …