Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202339542 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 February 2026 Background The resident lives in a flat and outside the property is […]
Decision Case ID 202509258 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background The resident lived with her […]
Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 February 2026 Background The property is a first-floor flat that the resident has occupied […]
Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported unsatisfactory window repairs and poor external render. […]
Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 February 2026 Background The resident reported a leak, damp, and mould in his property. […]
Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background At the time of his complaint, the resident lived in […]
Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident has previously reported leaks and complained about […]
Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a flat with a solar […]
Decision Case ID 202517123 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background During November 2023 the resident contacted the […]
Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 20 February 2026 Background The resident lives in flat. She complained about the […]
Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 February 2026 Background The resident lives with his daughter in a ground‑floor flat […]
Decision Case ID 202514173 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background On 21 July 2023 the resident submitted a Right to Buy […]
Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 February 2026 Background The resident lives at the property which is a […]
Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a house with a rear garden. She has […]
Decision Case ID 202412543 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background In March 2024 the resident reported […]
Decision Case ID 202449617 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her husband and their 2 adult children. The […]
Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her family, including a child with […]
Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported concerns with […]
Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported a communal […]
The landlord acknowledged that it delayed responding to the resident’s complaints. However, it did not acknowledge the full extent of its delay or other complaint handling failures.
Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported mice in her property since she moved […]
Decision Case ID 202440220 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a semi-detached 1-bedroom general […]
Decision Case ID 202510183 Decision type Jurisdiction Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background At the time of the complaint the resident had […]
Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in the property, a 2-bedroom maisonette […]
Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident moved into her property by mutual exchange. She complained […]
The landlord responded to the resident’s complaint in line with its policies and our Complaint Handling Code (the Code).
Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 February 2026 Background The resident pays a variable service charge. On 21 August […]
Decision Case ID 202408415 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident lives in a high […]
The landlord met its response timescale at stage 1. Its stage 2 response was issued one day outside its stated timescale. This was a minimal delay, and there is no evidence that it caused any disadvantage to the resident. On that basis, the delay does not amount to a complaint‑handling …
Decision Case ID 202424991 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 19 February 2026 Background The resident lived in a flat within a block of 4 flats which has […]
Decision Case ID 202345463 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident received a letter in September 2023 about service charges […]
Decision Case ID 202422243 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident purchased his property in March 2024 and has complained that […]
Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident has lived in the property since 2018. The landlord is […]
Decision Case ID 202324653 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident’s flat is located within a building containing 2 […]
Decision Case ID 202340792 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident was unhappy with the delays to repairs […]
Decision Case ID 202411990 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident complained that her block had been charged a […]
Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background In April 2022 the resident asked the […]
Decision Case ID 202402124 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident and her son were […]
The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in its response.
Decision Case ID 202441034 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 February 2026 Background The resident is the leaseholder of a […]
Decision Case ID 202426646 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident raised a formal complaint with the landlord […]
Decision Case ID 202528883 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 20 July 2026 Background The resident reported to the landlord on 3 March 2025 that […]
Decision Case ID 202418979 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident lives on an estate managed by a third‑party managing […]
Decision Case ID 202335229 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background The resident’s tenancy agreement was a 12-month fixed term tenancy. […]
Decision Case ID 202449971 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background At the time of the events complained about the resident lived in […]
Decision Case ID 202440375 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Leaseholder Date 18 February 2026 Background The resident pays a variable service charge. She asked the landlord to install […]
Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident raised concerns about her neighbour and how the landlord managed […]
Decision Case ID 202403104 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident lives in a first‑floor, two‑bedroom flat within a […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |