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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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30 Apr 2025 Partial Maladministration Onward Homes Limited (202234766) Case 202234766 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to … 30 Apr 2025 Maladministration Peabody Trust (202348571) Case 202348571 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. … 30 Apr 2025 Partial Maladministration Peabody Trust (202418731) Case 202418731 · Financial The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial … 30 Apr 2025 Partial Maladministration Places for People Group Limited (202419425) Case 202419425 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 30 Apr 2025 Partial Maladministration Southampton City Council (202319968) Case 202319968 · Local Authority / ALMO or TMO The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident … 30 Apr 2025 Maladministration Southern Housing (202402427) Case 202402427 · Estate Management The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. … 30 Apr 2025 Partial Maladministration St Albans City and District Council (202300948) Case 202300948 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, … 30 Apr 2025 No Maladministration Thanet District Council (202320019) Case 202320019 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023. 30 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322872) Case 202322872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated … 30 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202322043) Case 202322043 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, … 30 Apr 2025 Partial Maladministration Torus62 Limited (202329651) Case 202329651 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint. 30 Apr 2025 Partial Maladministration West Kent Housing Association (202321956) Case 202321956 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property … 29 Apr 2025 Maladministration Arun District Council (202329684) Case 202329684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 29 Apr 2025 Partial Maladministration Orbit Housing Association Limited (202321905) Case 202321905 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint. 29 Apr 2025 Maladministration The Riverside Group Limited (202315925) Case 202315925 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of … 29 Apr 2025 Maladministration The Riverside Group Limited (202330237) Case 202330237 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was … 29 Apr 2025 Maladministration Thirteen Housing Group Limited (202234205) Case 202234205 · Managing Relations The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered … 29 Apr 2025 Mediation Torus62 Limited (202405696) Case 202405696 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 29 Apr 2025 No Maladministration Vico Homes Limited (202317286) Case 202317286 · ASB/Abuse/Nuisance The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its … 28 Apr 2025 Partial Maladministration Sage Rented Limited (SRL) (202311732) Case 202311732 · Managing Relations The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman … 28 Apr 2025 Partial Maladministration West Kent Housing Association (202340274) Case 202340274 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at … 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Maladministration Accent Housing Limited (202314860) Case 202314860 · Managing Relations The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling. 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Severe Maladministration One Housing Group Limited (202322111) Case 202322111 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in her property. 25 Apr 2025 Maladministration Reading Borough Council (202332425) Case 202332425 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property. 24 Apr 2025 Maladministration City of Westminster Council (202323288) Case 202323288 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting. 24 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202426557) Case 202426557 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate … 24 Apr 2025 Maladministration London Borough of Lambeth (202228806) Case 202228806 · Estate Management The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, … 24 Apr 2025 Partial Maladministration Wolverhampton City Council (202322317) Case 202322317 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not … 23 Apr 2025 Partial Maladministration Gentoo Group Limited (202417253) Case 202417253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move. 23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 23 Apr 2025 Maladministration Peabody Trust (202423287) Case 202423287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the … 22 Apr 2025 Maladministration London Borough of Barnet (202323383) Case 202323383 · Responsive repairs/activity This complaint is about the landlord’s handling of water ingress at the property. 17 Apr 2025 Maladministration A2Dominion Housing Group Limited (202342384) Case 202342384 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to … 17 Apr 2025 Maladministration Bristol City Council (202339015) Case 202339015 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated … 17 Apr 2025 No Maladministration Citizen Housing (202321963) Case 202321963 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202346836) Case 202346836 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that … 17 Apr 2025 Maladministration London & Quadrant Housing Trust (202234914) Case 202234914 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 17 Apr 2025 Partial Maladministration Peabody Trust (202300329) Case 202300329 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and … 17 Apr 2025 Reasonable Redress Sparrow Shared Ownership Limited (202314747) Case 202314747 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of … 17 Apr 2025 Maladministration Stoke-on-Trent City Council (202412195) Case 202412195 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property. 16 Apr 2025 Maladministration Cobalt Housing Limited (202335451) Case 202335451 · Information and data management The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting … 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 16 Apr 2025 Reasonable Redress Sanctuary Housing Association (202304492) Case 202304492 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing … 15 Apr 2025 No Maladministration City of Doncaster Council (202341833) Case 202341833 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property … 15 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202322929) Case 202322929 · Financial The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable …