Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202515848 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident raised concerns about water coming into her property […]
Decision Case ID 202318574 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lived with her family in a cul-de-sac estate where […]
The landlord delayed both stage 1 and stage 2 responses, and the resident had to chase for updates. It acknowledged the stage 1 delay but did not acknowledge that the stage 2 response was outside the timescale.
Decision Case ID 202518039 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a flat. She reported damp and mould to […]
Decision Case ID 202407661 Decision type Investigation Landlord South Lakes Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives alone in sheltered accommodation. A surveyor investigated reports […]
Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her child, who she […]
Decision Case ID 202453402 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident raised a formal complaint with the landlord […]
Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her […]
Decision Case ID 202525242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The property is a 3-bedroom house. The resident reported damp and mould […]
Decision Case ID 202528873 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident reported a racially motivated incident to the landlord. Following this, she […]
The landlord provided timely responses to the resident, but these responses lacked clarity on how it was managing the ongoing ASB issues and how it was going to provide a lasting and meaningful resolution. Whilst the landlord did identify areas of learning, it did not identify failings in its handling …
Decision Case ID 202515613 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in an end-terraced house. She complained that […]
Decision Case ID 202425383 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident has been a leaseholder of the property since 12 May […]
Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a ground floor […]
Decision Case ID 202338174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident was unhappy with the rent arrears accrued following a […]
Decision Case ID 202409121 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has complex needs, affecting his daily living. The […]
Decision Case ID 202432541 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident’s tenancy of a new build […]
Decision Case ID 202319637 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The reported issues in her property, including cold coming through the […]
Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident intermittently reported antisocial behaviour (ASB) from 2017. The […]
Decision Case ID 202526532 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident’s representative complained to the landlord about discrimination, cannabis […]
Decision Case ID 202520160 Decision type Investigation Landlord Connect Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lived with her husband and young children. She reported […]
Decision Case ID 202424366 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a house with her son and his partner. […]
Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident lived in a […]
Decision Case ID 202451015 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had nested on her roof […]
Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had returned to nest on […]
Decision Case ID 202503109 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident reported to the […]
Decision Case ID 202515440 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 25 February 2026 Background The resident lives in a flat. […]
Decision Case ID 202329442 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 February 2026 Background The landlord agreed to rehouse the […]
Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident complained that her windows […]
Decision Case ID 202328976 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background In December 2022 the resident, […]
: Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord […]
Decision Case ID 202434922 Decision type Jurisdiction Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 25 February 2026 Background The resident occupies a 1-bedroom flat. He […]
Decision Case ID 202513341 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 25 February 2026 Background The resident has been the owner of […]
Decision Case ID 202332218 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident identified damp and mould issues shortly after […]
Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The landlord moved the resident to temporary accommodation in […]
Decision Case ID 202443463 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident reported a leak from a communal waste […]
10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The resident lives in a 3-bedroom ground floor […]
Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her daughter have underlying health issues. […]
Decision Case ID 202335236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The resident said she was experiencing leaks from the guttering […]
Decision Case ID 202339671 Decision type Investigation Landlord Mid Suffolk District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident has reported damp and […]
Decision Case ID 202419221 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 February 2026 Background In mid-2022 the resident reported cracks on […]
Decision Case ID 202331737 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained to the landlord about condensation and a subsequent […]
Decision Case ID 202337143 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident reported noise, harassment, and antisocial behaviour (ASB) by her […]
Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 Background Prior to completing the purchase of the property, which was a new-build property, […]
Decision Case ID 202412165 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The landlord sent the resident an estimate of the 2024/25 variable service […]
Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February 2026 Background 1. The resident has lived in the one-bedroom flat since 1985. The […]
Decision Case ID 202414178 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident has health and mental health vulnerabilities including […]
Decision Case ID 202402148 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her husband have a joint tenancy with the landlord. […]
Decision Case ID 202529353 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a cottage flat with her partner and […]
Decision Case ID 202318978 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 25 February 2026 Background The resident bought a new-build flat in September 2022. The […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |