Stockport Homes Limited (202213837)
This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202104280)
The complaint is about the landlord's handling of: The kitchen replacement works. The resident’s reports of damaged flooring. The resident’s request for a kitchen extension. The associated complaint.
Thurrock Council (202202533)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.
Vivid Housing Limited (202211330)
The complaint is about the landlord’s handling of the resident’s concerns about the service management charge. The Ombudsman has also considered the landlord’s complaints handling.
Wandle Housing Association Limited (202116243)
The complaint is regarding the landlord’s; Handling of the resident’s request for an LGBTQ+ staff member as a point of contact. Response to the resident’s reports of noise disturbance. Response to the resident’s request for a management transfer. Handling of the resident’s reports that they were verbally abused. Handling of …
Wandle Housing Association Limited (202201471)
The complaint is regarding the landlord’s: Handling of repair issues, including reports of mould in his kitchen and broken kitchen units. Reponses to the resident’s wife when she made contact on his behalf. The Ombudsman has also considered the landlord’s handling of the complaint.
Watford Community Housing Trust (202211914)
The complaint is about the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s complaint handling.
Waverley Borough Council (202223467)
The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden boundary. The Ombudsman has also investigated the landlord’s complaint handling.
Beyond Housing Limited (202212624)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her living room. The landlord’s handling of the resident’s request that she be moved to temporary accommodation while the damp issues were resolved. The landlord’s response to the resident’s request for a permanent transfer …
City of Doncaster Council (202205052)
The complaint is about the landlord’s: Handling of the repair to the gable end wall of the property. Response to the report of a bee infestation. Handling of the formal complaint about the above matters.
Clarion Housing Association Limited (202215839)
The complaint is about the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint.
Haringey London Borough Council (202123490)
The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response to the resident’s reports of noise nuisance from the property above. Complaint handling.
Hexagon Housing Association Limited (202201020)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202124025)
The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of the associated complaint.
Hyde Housing Association Limited (202221054)
The complaint is about the landlord’s handling of repairs to the balcony door.
Islington Council (202217948)
The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also investigated the landlord’s complaint handling.
Lewisham Council (202105460)
The complaint is about the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Livv Housing Group (202121943)
The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.
Longhurst Group Limited (202220643)
The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling of repairs to the resident’s broken staircase and handrail.
One Housing Group Limited (202201421)
The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint.
Paragon Asra Housing Limited (202202007)
The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. To use female operatives when doing works at her property. For help in maintaining the communal garden. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202208366)
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
Places for People Group Limited (202127097)
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
Platform Housing Group Limited (202128262)
The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The landlord’s handling of the resident’s: Management move; Complaint.
Southern Housing Group Limited (202203359)
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident on moving in. The resident’s complaint.
Sovereign Housing Association Limited (202218565)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the resident’s belongings. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202102462)
The complaint is about: The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling.
Tower Hamlets Homes (202217515)
The complaint is about the landlord’s handling of repairs to internal air vents at the resident’s property which resulted in condensation in the property.
A2Dominion Housing Group Limited (202202594)
REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Beyond Housing Limited (202207575)
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports of noise nuisance. Concerns about staff conduct. Request to be moved by the landlord due to the ASB and noise nuisance. Housing application. Associated complaint.
Bristol City Council (202118413)
REPORT COMPLAINT 202118413 Bristol City Council 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202114998)
The complaint is about the landlord’s: Response to the resident’s reports of an ongoing pigeons’ infestation. Response to the resident’s concerns of the difference between the service charge actuals and estimates for year 2020/2021 and the service charge increase. Associated complaint handling.
Midland Heart Limited (202121358)
The complaint is about the landlord’s handling of the resident’s reports of defects after she moved into the new build property, including its complaint response.
Midland Heart Limited (202212784)
The complaint is about: The landlord’s handling of the resident’s request for a transfer.
Peabody Trust (202203174)
The complaint is about: The level of the resident’s rent. The landlord’s handling of the resident’s concerns about the level of his rent. The landlord’s handling of the resident’s request that it buys back his share in the property. An apparent flaw in the shared ownership scheme which the resident …
Raven Housing Trust Limited (202017342)
The complaint is about the landlord’s response to the resident’s concerns about: noise transference. fire safety in the building. complaint handling.
Rotherham Metropolitan Borough Council (202210367)
The complaint is about: The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome visit, and request for rehousing. The landlord’s response to the resident’s concerns about the property condition when let. The landlord’s handling of repairs. The landlord’s handling of a pest infestation …
Southwark Council (202300194)
The complaint is about the landlord's handling of reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Housing Association Limited (202120596)
The complaint is about the landlord’s handling of the resident’s: reports of collapsed ceilings, heating and hot water failures, plumbing blockages, leaks, unsanitary living conditions, and related repairs; associated complaint and compensation claim.
Stonewater Limited (202126401)
The complaint is about the landlord’s response to the resident’s: Concerns of administration and calculation of service charge actuals and monitoring of the quality of works. Concerns of reasonableness of services charges for the services provided, increase of service charges, and lease variations. Request to be refunded for service charges. …
Stonewater Limited (202210100)
The complaint is about: The condition of the property at the start of the tenancy. The landlord’s handling of the decant process. The landlord’s handling of ongoing repairs and the conduct of its staff. The landlord’s handling of the resident’s complaint.
Cheshire Peaks & Plains Housing Trust (202207011)
The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s reports of drug dealing from a neighbouring property. The resident’s concerns about communal window cleaning and grounds maintenance. The resident’s request that the landlord remove signage from the building and …
Clarion Housing Association Limited (202227017)
The complaint is about the landlord’s response to reports of damp and mould.
East Midlands Housing Group Limited (202200340)
The complaint is about: Information provided during the sales process. The landlord's handling of the resident’s reports about repairs. The Ombudsman investigated the landlord's handling of the associated complaint.
Hyde Housing Association Limited (202119260)
This complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint.
London Borough of Hackney (202202843)
The complaint is about: The landlord’s response to the resident’s reports that she was experiencing noise nuisance and antisocial behaviour (ASB) from her upstairs neighbour. The landlord’s handling of the resident’s transfer request. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202120966)
The complaint is about the landlord’s handling of: Repairs to the building following a burglary. The resident’s request for it to provide CCTV footage to the police. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202114207)
The complaint is about the landlord’s: Communication about cyclical works. Complaint handling.
Peabody Trust (202206937)
This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of the resident’s antisocial behaviour reports. The landlord’s handling of general repairs in the resident’s home. The resident’s view that the landlord had harassed, victimised and intimidated …
Peabody Trust (202215699)
This complaint is about: The landlord’s handling of reports about the resident’s alleged antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)