Waltham Forest Council (202300868)
This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Arawak Walton Housing Association Limited (202221248)
The complaint is about the landlord’s response to reports of ongoing damp and mould.
Castles & Coasts Housing Association Limited (202221875)
The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Islington Council (202206511)
The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of the resident’s personal items following the fire at her property. The landlord’s handling of the resident’s concerns about the conduct of its removal contractor. The landlord’s complaint handling has also …
Kingston upon Thames Council (202230294)
The complaint is about the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s report of the contractor’s conduct. Reports of the resident’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202215296)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202215542)
The complaint is about the landlord’s: handling of reports of defects to windows. complaint handling.
Metropolitan Thames Valley Housing (MTV) (202230563)
The landlord’s handling of reports of lift outages. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
Richmond Housing Partnership Limited (202302569)
The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and the length of time it had been non-functioning. The communal lighting repair. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202234046)
The resident’s complaint is about the landlord’s: Identification of a leak in her bathroom. Handling of her request for a bath to be installed. Response to a loss of heating in her living room. Contractor’s conduct towards her.
Ashton Pioneer Homes Limited (202229724)
The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling.
Birmingham City Council (202219688)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.
Clarion Housing Association Limited (202204243)
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. Concerns from the resident about antisocial behaviour (ASB) from a neighbour. The associated complaint handling.
One Housing Group Limited (202227379)
The complaint is about the landlord's response to the resident's concerns about service charges.
Paradigm Housing Group Limited (202208841)
The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. reports of a rodent infestation, damp and mould. reports of anti-social behaviour (ASB) and noise nuisance. request for a management move.
Places for People Group Limited (202229662)
The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling.
Platform Housing Group Limited (202231124)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
Royal Borough of Kensington and Chelsea (202300068)
The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise from the flat above which was said to be due to the lack of sound proofing under the laminate flooring. This report has also taken into consideration the landlord’s handling …
Sovereign Network Homes (202231810)
The complaint is about the landlord’s handling of the resident’s complaint concerning repairs including heating issues, damp, and mould.
The Guinness Partnership Limited (202228241)
The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team.
The Riverside Group Limited (202225303)
The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence.
Thurrock Council (202208626)
The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.
Westminster City Council (202219355)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated repairs to damage caused to the resident’s property. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202220689)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Clarion Housing Association Limited (202017591)
This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from her upstairs neighbour. The resident’s concerns that the path outside her house and a corridor were being used inappropriately by third parties, including a dispute about whether the path and …
Clarion Housing Association Limited (202213067)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
Haringey London Borough Council (202305289)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling.
Hyde Housing Association Limited (202232838)
The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also been investigated.
Lewisham Council (202209632)
The complaint is about the landlord’s handling of the resident’s: Rent account, and the associated arrears. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202230456)
The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs to floorboards. The landlord’s complaint handling and record keeping.
Places for People Group Limited (202219590)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s concerns about officer conduct. The associated complaint.
Sanctuary Housing Association (202228858)
The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently insulated and was too cold to use. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202202231)
The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The landlord’s handling of requests for cleaning and renovation of interior decoration and carpets in communal areas. The landlord’s handling of lift repairs, including delays in replacing the communal lift. The …
Together Housing Association Limited (202213905)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed move. Response to the resident’s request for compensation. Response to the resident’s reports of leaks causing damp and mould in the property. Response to the resident’s concerns about the structural …
Warwick District Council (202112751)
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s acknowledgement of damp, mould and pest infestation issues. Consideration of compensation for personal injury. Complaint handling.
Arun District Council (202301043)
The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated formal complaint.
Citizen Housing (202227159)
The complaint is about the landlord’s handling of the resident’s: anti-social behaviour (ASB) reports. heating and hot water repairs. rent arrears. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202301923)
The complaint is about the landlord’s: Response to reports of damp and mould. Response to window repairs. Handling of the associated complaint.
East Devon District Council (202232330)
The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist assessments.
London Borough of Enfield (202210171)
The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to the resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Onward Homes Limited (202304956)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. Handling of the associated complaint.
Spitalfields Housing Association Limited (202003302)
The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1 certificate. The landlord’s handling of the complaint.
Stonewater Limited (202233065)
The complaint is about the landlord’s handling of repairs to windows and doors at the property.
City of Westminster Council (202223576)
The complaint is about the landlord’s handling of repairs to the resident’s property including a leak and subsequent remedial works, repairs to the windows, and mice and pigeons in the property. The Ombudsman has also considered the handling of the associated complaint.
London Borough of Ealing (202303968)
The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of requests for repairs to the bathroom. The Ombudsman has also investigated the landlord’s complaints handling.
Longhurst Group Limited (202227002)
The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.
Red Kite Community Housing Limited (202209900)
The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.
Sovereign Network Homes (202214159)
The complaint is about the landlord’s response to: Reports of antisocial behaviour (ASB) within the block. Items being dumped in the bin store. Concerns about communal cleaning not being completed.
Together Housing Association Limited (202301176)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of reports of issues with drainage to the front and back gardens of the property. The associated complaint handling.
Wandle Housing Association Limited (202217208)
The complaint is about: The landlord's response to a request for windows to be replaced. The landlord's handling of a defective bathroom floor. The landlord’s handling of the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)