Notting Hill Genesis (NHG) (202127889)
The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Paradigm Housing Group Limited (202225343)
The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.
Richmond Housing Partnership Limited (202214075)
The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.
Sanctuary Housing Association (202230032)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her property.
Sanctuary Housing Association (202230688)
The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202303963)
The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response to the resident’s report of paint damage to the property.
Shepherds Bush Housing Association Limited (202228666)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests entering. Complaint.
Tower Hamlets Homes (202304522)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking bay. The Ombudsman has also investigated the landlord’s complaint handling.
Anchor Hanover Group (202234287)
The complaint is about the landlord's handling of: The sale of the shared ownership property. The resident’s complaint.
Clarion Housing Association Limited (202216603)
REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Enham Trust (202308633)
REPORT COMPLAINT 202308633 Enham Trust 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lambeth Council (202232674)
This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202231513)
The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report also looks at the landlord’s handling of the resident’s complaint.
Manchester City Council (202307580)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Peabody Trust (202126263)
The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). Antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202307894)
The complaint is about the landlord’s response to: The resident’s concerns about an acceptable behaviour contract that was issued in January 2022 at a meeting that was conducted at short notice. The resident’s request for clarification on what areas it designated as communal. The resident’s reports of antisocial behaviour (ASB) …
Sanctuary Housing Association (202224287)
The complaint is about the landlord’s handling of the resident’s requests for repairs to: The hot water system. The front door.
Sanctuary Housing Association (202229332)
The complaint is about the landlord’s handling of: repairs following the resident’s reports of damp and mould. the resident’s complaint and claim for damaged possessions. The resident has also complaint about the impact of the damp and mould within the property on her health.
Southend-on-Sea City Council (202234512)
The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the subsequent repairs to the property. Response to reports of a gas leak in the property. Complaint handling.
Aster Group Limited (202310554)
The landlord’s handling of reports of repairs to the roof, and damp and mould issues.
Clarion Housing Association Limited (202302046)
The complaint is about: The landlord's handling of repairs to a communal door. The landlord’s complaint handling.
Homes Plus Limited (202231464)
The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation awarded as part of its complaint handling.
London & Quadrant Housing Trust (L&Q) (202222308)
The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This investigation has also considered the landlord’s handling of the complaint.
The Guinness Partnership Limited (202301691)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs.
Believe Housing Limited (202217781)
The complaint is about the landlord’s response to the resident’s request for compensation for damage to her floor caused by a leak. The Ombudsman has also investigated the landlord’s complaint handling.
Colchester City Council (202226995)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202300321)
The complaint is about the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s knowledge and information management (KIM).
Peabody Trust (202229015)
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of communal heating charges. The payment of compensation offered as part of a previous complaint. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Homes (202232217)
The complaint is about the landlord’s response to the resident’s request to repair his front door. The Ombudsman has also considered the landlord’s complaint handling.
Cannock Chase District Council (202226366)
The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer.
Gentoo Group Limited (202229870)
The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling.
NSAH (Alliance Homes) Limited (202213614)
The complaint is about: The level of the communal and personal heating service charges. The landlord’s response to the resident’s enquiries about the personal heating service charge. The landlord’s handling of the resident’s reports of maggots and flies in the communal areas. The landlords handling of the resident’s reports of …
Aster Group Limited (202226132)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and repairs. Decants and request to make the move permanent. Reports of damage caused to her possessions. Rent refund request. The Ombudsman has also considered the landlord’s handling of the formal complaints.
Leeds City Council (202201683)
The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and kitchen.
Lewisham Council (202225524)
The complaint is about: The landlord’s response to the resident’s concerns about fire safety of the communal maintenance cupboard door. The landlord’s handling of major works to replace the communal maintenance cupboard door. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202204588)
The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints.
The Guinness Partnership Limited (202221921)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Council (202231818)
The complaint concerns the landlord’s handling of the roof leak into the resident’s property.
Yorkshire Housing Limited (202215862)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Cottsway Housing Association Limited (202209529)
The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling.
Golding Homes Limited (202219129)
The complaint is about the resident’s concerns relating to the landlord's handling of his data.
Harlow District Council (202300449)
The complaint is about the landlord’s handling of the resident’s reports that a repair was required to his toilet. The Ombudsman has also considered the landlords complaint handling.
Havering Council (202213170)
The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and the level of compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202109101)
The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding repairs. The landlord showing bias. The conduct and unprofessional behaviour of staff. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202222407)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the heaters, and the associated request for a refund for increased heating costs. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202222809)
The complaint is about the landlord’s handling of service charges for the property.
Stonewater Limited (202218759)
The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also been investigated.
City of Doncaster Council (202302011)
The complaint is about: The landlord’s response to reports of noise caused by building works. The landlord’s handling of the resident’s request for rehousing. The associated complaint handling.
Clarion Housing Association Limited (202123561)
The complaint is about: The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s response to concerns about gas safety and its handling of reports of a gas leak in the building. The landlord’s handling of …
High Peak Borough Council (202122468)
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)