Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202532654 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Date 1 June 2026 Background The landlord attended the resident’s property to repair a leak in […]
Decision Case ID 202407549 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Licence Date 19 May 2026 Background The resident reported problems with her fire door and a […]
Decision Case ID 202312953 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured tenancy Date 1 June 2026 Background The resident lives in a flat with his partner and 5 children. […]
Decision Case ID 202404776 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 June 2026 Background The resident reported repairs to her […]
Decision Case ID 202409519 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident, who is disabled, lives in a ground floor […]
Decision Case ID 202501751 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background In March 2025, the resident asked the landlord to remove […]
Decision Case ID 202344683 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Leaseholder Date 29 May 2026 Background The property is a 2-bedroom first floor flat. In 2022 the resident asked […]
Decision Case ID 202407664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident had a phone call with the landlord on […]
Decision Case ID 202404262 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background On 10 November 2023, the resident reported a defective window […]
Decision Case ID 202532429 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 May 2026 Background The resident reported a leak from an overflow pipe in […]
Decision Case ID 202538269 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 June 2026 Background The resident reported a suspected leak in her wet room, which […]
Decision Case ID 202438780 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident reported that her garden fence was damaged on 4 March […]
Decision Case ID 202515680 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local authority Occupancy Assured tenancy Date 29 May 2026 Background The resident complained to the landlord about a wet […]
Decision Case ID 202519087 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident lives in a flat with […]
Decision Case ID 202436669 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background The resident lives in a first-floor flat […]
Decision Case ID 202557219 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident has reported anti‑social behaviour (ASB) […]
Decision Case ID 202444157 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background The resident complained to the landlord about […]
Decision Case ID 202348525 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident lives in a […]
Decision Case ID 202329362 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 May 2026 Background The resident lives in a block and was burgled on 13 October […]
Decision Case ID 202402588 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 May 2026 Background The resident has complained that the landlord mismanaged fire safety works and […]
Decision Case ID 202408474 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 29 May 2026 Background The resident queried a service charge increase on 8 April 2024. […]
Decision Case ID 202401821 Decision type Investigation Landlord Oak Housing Limited Landlord type For profit Occupancy Assured Shorthold Date 29 May 2026 Background The resident reported damp and a leak to the landlord. He […]
Decision Case ID 202409924 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident moved into the property via a mutual exchange in […]
Decision Case ID 202447643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Non Shorthold Tenancy Date 29 May 2026 Background Between March 2024 and October 2024, the resident reported rats […]
Decision Case ID 202405885 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident lives in a top-floor flat with her daughter. She has […]
Decision Case ID 202501874 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background For ease of narration, this report will refer to “the […]
Decision Case ID 202403379 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident told the landlord she was having significant mental […]
Decision Case ID 202504833 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing association Occupancy Assured tenancy Date 28 May 2026 Background The landlord arranged to replace the resident’s kitchen. She complained […]
Decision Case ID 202338466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident agreed to join a government backed energy efficiency […]
Decision Case ID 202536326 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained about the landlord’s handling of reoccurring damp […]
Decision Case ID 202534025 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202407751 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority Occupancy Secure Tenancy Date 28 May 2026 Background The resident lives at the property with her children, and […]
Decision Case ID 202344015 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident reported cracks in the ceiling and safety […]
Decision Case ID 202408632 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident lives with her husband in a flat served […]
Decision Case ID 202430627 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident’s complaint concerns the […]
Decision Case ID 202411014 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained to the landlord about disruptive behaviour from his […]
Decision Case ID 202530793 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background In 2022, the resident reported damp and mould in the property and […]
Decision Case ID 202452454 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 28 May 2026 Background The resident and her husband, who are joint leaseholders, bought their home in […]
Decision Case ID 202413942 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident raised concerns about the […]
Decision Case ID 202529735 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 May 2026 Background The resident lives in a property managed by a tenancy […]
Decision Case ID 202532282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident lives in a 1 bedroom flat in a 4 storey […]
Decision Case ID 202446966 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident is a leaseholder and lives in a flat with […]
Decision Case ID 202407926 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident said he is physically disabled and has […]
Decision Case ID 202345787 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident has reported antisocial behaviour (ASB) to the landlord […]
Decision Case ID 202409747 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident lives in a flat which has an outside area shared […]
Decision Case ID 202324607 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident moved to the property by way of mutual […]
Decision Case ID 202446740 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 May 2026 Background The landlord installed a new bathroom […]
Decision Case ID 202408248 Decision type Investigation Landlord Greatwell Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident complained about how the landlord’s staff communicated with her […]
Decision Case ID 202541778 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported multiple repair issues to her landlord, including doors, mould, […]
Decision Case ID 202406057 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident commenced his tenancy on 4 September 2023 and […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |