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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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13 Jun 2025 Maladministration Cambridge City Council (202230973) Case 202230973 · Local Authority / ALMO or TMO The complaint is about: Repairs to ceilings in the property. The associated complaint. 13 Jun 2025 Maladministration Habinteg Housing Association Limited (202411853) Case 202411853 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within … 13 Jun 2025 No Maladministration Royal Borough Of Greenwich (202311393) Case 202311393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above. 13 Jun 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202332318) Case 202332318 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out … 13 Jun 2025 Reasonable Redress Southwark Council (202223626) Case 202223626 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony. 13 Jun 2025 Maladministration Teign Housing (202328331) Case 202328331 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. … 12 Jun 2025 Outside Jurisdiction Birmingham City Council (202419765) Case 202419765 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Jun 2025 Maladministration Bromford Housing Group Limited (202400932) Case 202400932 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports … 12 Jun 2025 Maladministration GreenSquareAccord Limited (202224842) Case 202224842 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 12 Jun 2025 Maladministration London Borough of Lambeth (202300177) Case 202300177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the … 12 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314421) Case 202314421 · Managing Relations The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint. 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315983) Case 202315983 · Financial The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the … 12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 12 Jun 2025 Maladministration Stockport Homes Limited (202330786) Case 202330786 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also … 11 Jun 2025 No Maladministration Bristol City Council (202230738) Case 202230738 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a gas leak in the property. 11 Jun 2025 Maladministration London Borough of Barking and Dagenham (202319660) Case 202319660 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s … 11 Jun 2025 Maladministration London Borough of Brent (202226957) Case 202226957 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level … 11 Jun 2025 Reasonable Redress North West Leicestershire District Council (202329499) Case 202329499 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint. 11 Jun 2025 Reasonable Redress Southern Housing (202316840) Case 202316840 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had … 11 Jun 2025 Maladministration Stonewater Limited (202426067) Case 202426067 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the … 10 Jun 2025 Maladministration London Borough of Tower Hamlets (202331416) Case 202331416 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. … 10 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202435195) Case 202435195 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has … 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 10 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202324581) Case 202324581 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s … 10 Jun 2025 Reasonable Redress Southern Housing (202316712) Case 202316712 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the doors at the resident’s property. 9 Jun 2025 Partial Maladministration Birmingham City Council (202304360) Case 202304360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the … 9 Jun 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202417698) Case 202417698 · Financial The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the … 9 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202413823) Case 202413823 · Managing Relations The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway … 9 Jun 2025 Maladministration London Borough of Lambeth (202315909) Case 202315909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water … 9 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202310905) Case 202310905 · Planned Works The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp … 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 9 Jun 2025 Reasonable Redress Southern Housing (202322976) Case 202322976 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. … 9 Jun 2025 Mediation The Community Housing Group Limited (202333008) Case 202333008 · Responsive repairs/activity The complaint is about the landlord’s handling of internal repairs in the property. 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 6 Jun 2025 Maladministration Birmingham City Council (202321183) Case 202321183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We … 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 6 Jun 2025 Reasonable Redress Peabody Trust (202308088) Case 202308088 · Estate Management The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s … 5 Jun 2025 Reasonable Redress Amplius Living (202220408) Case 202220408 · Managing Relations The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; … 5 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421320) Case 202421320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 5 Jun 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224) Case 202334224 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant … 4 Jun 2025 Partial Maladministration Hexagon Housing Association Limited (202409523) Case 202409523 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 4 Jun 2025 Maladministration London Borough of Tower Hamlets (202435924) Case 202435924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 4 Jun 2025 Partial Maladministration Sanctuary Housing Association (202417848) Case 202417848 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202323748) Case 202323748 · Managing Relations The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the …