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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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25 Jun 2025 Maladministration A2Dominion Housing Group Limited (202417347) Case 202417347 · Information and data management The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water … 25 Jun 2025 Partial Maladministration Citizen Housing Group Limited (202310414) Case 202310414 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. … 25 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202427773) Case 202427773 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations at her property. The associated complaint. 25 Jun 2025 Maladministration Islington and Shoreditch Housing Association Limited (202424686) Case 202424686 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has … 25 Jun 2025 Severe Maladministration London Borough of Camden Council (202442744) Case 202442744 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the resident’s property. 25 Jun 2025 Partial Maladministration London Borough of Hounslow (202410799) Case 202410799 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the … 25 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202335498) Case 202335498 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the … 25 Jun 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202324247) Case 202324247 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. … 25 Jun 2025 No Maladministration One Housing Group Limited (202332542) Case 202332542 · Old Complaints Handling categories The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout … 25 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202325918) Case 202325918 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in … 25 Jun 2025 Maladministration Origin Housing Limited (202423067) Case 202423067 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a … 25 Jun 2025 Maladministration Sanctuary Housing Association (202443875) Case 202443875 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The … 25 Jun 2025 Partial Maladministration Southern Housing (202330626) Case 202330626 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of internal repairs to her property and damage to … 25 Jun 2025 Maladministration Sovereign Network Group (202437640) Case 202437640 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as … 25 Jun 2025 No Maladministration Stevenage Borough Council (202428889) Case 202428889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request … 25 Jun 2025 Partial Maladministration Westminster Community Homes Limited (202416446) Case 202416446 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. … 24 Jun 2025 Maladministration Exeter City Council (202426715) Case 202426715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the … 24 Jun 2025 Maladministration London Borough of Barnet (202437630) Case 202437630 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks from the property above the resident’s. 24 Jun 2025 Maladministration London Borough of Wandsworth (202419149) Case 202419149 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling. 24 Jun 2025 Maladministration MHS Homes Ltd (202233937) Case 202233937 · Voluntary The landlord’s handling of the resident’s reports of noise from her neighbour’s property. 23 Jun 2025 Partial Maladministration Accent Housing Limited (202328246) Case 202328246 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and … 23 Jun 2025 Maladministration Birmingham City Council (202221809) Case 202221809 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: … 23 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202422421) Case 202422421 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the … 23 Jun 2025 Maladministration Haringey London Borough Council (202332464) Case 202332464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the … 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the … 23 Jun 2025 Partial Maladministration Southern Housing (202329127) Case 202329127 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation … 20 Jun 2025 Partial Maladministration Birmingham City Council (202229682) Case 202229682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint. 20 Jun 2025 Maladministration Karbon Homes Limited (202234018) Case 202234018 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint. 20 Jun 2025 Maladministration Moat Homes Limited (202320833) Case 202320833 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's move to her current property. 20 Jun 2025 Partial Maladministration Peabody Trust (202303680) Case 202303680 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring … 19 Jun 2025 Maladministration Citizen Housing Group Limited (202431038) Case 202431038 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, … 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202436394) Case 202436394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The … 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property. 19 Jun 2025 Partial Maladministration St Albans City and District Council (202420328) Case 202420328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, … 19 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202319901) Case 202319901 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An … 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421853) Case 202421853 · Managing Relations The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered … 18 Jun 2025 Partial Maladministration Gentoo Group Limited (202422461) Case 202422461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs. 18 Jun 2025 Partial Maladministration Karbon Homes Limited (202315542) Case 202315542 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports … 18 Jun 2025 Maladministration London Borough of Redbridge (202218043) Case 202218043 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. … 18 Jun 2025 Maladministration London & Quadrant Housing Trust (202307372) Case 202307372 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the … 18 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202327452) Case 202327452 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity … 18 Jun 2025 Maladministration The Riverside Group Limited (202332422) Case 202332422 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing … 18 Jun 2025 Maladministration West Kent Housing Association (202420972) Case 202420972 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents … 17 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326403) Case 202326403 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Jun 2025 Maladministration Paragon Asra Housing Limited (202425918) Case 202425918 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling … 17 Jun 2025 Partial Maladministration Sovereign Network Homes (202230225) Case 202230225 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s … 17 Jun 2025 Maladministration Stockport Homes Limited (202338672) Case 202338672 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property purchase. 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the …