Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
3 Jun 2025 Maladministration Sanctuary Housing Association (202437918) Case 202437918 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and … 2 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202416043) Case 202416043 · Managing Relations The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage … 31 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202306618) Case 202306618 · Local Authority / ALMO or TMO The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the … 31 May 2025 Maladministration London & Quadrant Housing Trust (202326939) Case 202326939 · Managing Relations The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: … 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Reasonable Redress Amplius Living (202424819) Case 202424819 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs. 30 May 2025 Maladministration Clarion Housing Association Limited (202321424) Case 202321424 · Managing Relations The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in … 30 May 2025 Partial Maladministration Great Places Housing Group Limited (202308486) Case 202308486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing … 30 May 2025 Maladministration Kirklees Metropolitan Borough Council (202414629) Case 202414629 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have … 30 May 2025 Partial Maladministration London Borough of Islington (202413663) Case 202413663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Partial Maladministration Magenta Living (202311316) Case 202311316 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of … 30 May 2025 Partial Maladministration Notting Hill Genesis (202308701) Case 202308701 · Planned Works The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace … 30 May 2025 Partial Maladministration Octavia Housing (202220210) Case 202220210 · Financial The complaint is about the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace … 30 May 2025 Partial Maladministration Octavia Housing (202423537) Case 202423537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when … 30 May 2025 Mediation Orbit Housing Association Limited (202330066) Case 202330066 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property. 30 May 2025 No Maladministration Salvation Army Housing Association (SAHA) (202427460) Case 202427460 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be … 30 May 2025 Mediation Sanctuary Housing Association (202414577) Case 202414577 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould). 30 May 2025 Partial Maladministration Southern Housing (202328281) Case 202328281 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The … 30 May 2025 Maladministration Stonewater Limited (202331650) Case 202331650 · Responsive repairs/activity The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at … 30 May 2025 Maladministration Together Housing Association Limited (202331440) Case 202331440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have … 30 May 2025 Partial Maladministration Winchester City Council (202322119) Case 202322119 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating … 29 May 2025 Maladministration London Borough of Hackney (202417345) Case 202417345 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 29 May 2025 Partial Maladministration London Borough of Lambeth (202325251) Case 202325251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to … 29 May 2025 Maladministration London Borough of Lambeth (202424802) Case 202424802 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent … 29 May 2025 Reasonable Redress London Borough of Wandsworth (202330253) Case 202330253 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property. 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202228981) Case 202228981 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320835) Case 202320835 · Managing Relations The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. … 29 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202327547) Case 202327547 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202418392) Case 202418392 · Managing Relations The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, … 29 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202433015) Case 202433015 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated repairs. … 29 May 2025 No Maladministration Nottingham City Council (202306942) Case 202306942 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that … 29 May 2025 Maladministration Sanctuary Housing Association (202313625) Case 202313625 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her … 29 May 2025 Maladministration Southern Housing (202231873) Case 202231873 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 29 May 2025 Maladministration St Albans City and District Council (202429405) Case 202429405 · Local Authority / ALMO or TMO The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The … 29 May 2025 Maladministration Yorkshire Housing Limited (202417948) Case 202417948 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the … 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202333293) Case 202333293 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in the property. 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 28 May 2025 No Maladministration London & Quadrant Housing Trust (202320940) Case 202320940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The … 28 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202325240) Case 202325240 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, … 28 May 2025 Partial Maladministration Milton Keynes Council (202421402) Case 202421402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 28 May 2025 Maladministration Orbit Housing Association Limited (202316043) Case 202316043 · Managing Relations The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling. 28 May 2025 Maladministration Paragon Asra Housing Limited (202326238) Case 202326238 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated … 28 May 2025 Maladministration Slough Borough Council (202305272) Case 202305272 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the … 28 May 2025 Maladministration Together Housing Association Limited (202411431) Case 202411431 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property. 27 May 2025 Maladministration Abri Group Limited (202327210) Case 202327210 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the … 27 May 2025 Maladministration GreenSquareAccord Limited (202322171) Case 202322171 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property. 27 May 2025 Outside Jurisdiction Leeds City Council (202304704) Case 202304704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs in the property. 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326885) Case 202326885 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property.