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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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9 Jul 2025 Reasonable Redress Regenda Limited (202421753) Case 202421753 · Responsive repairs/activity The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns … 8 Jul 2025 Maladministration Soha Housing Limited (202407710) Case 202407710 · Responsive repairs/activity The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property. 7 Jul 2025 Maladministration GreenSquareAccord Limited (202442055) Case 202442055 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 7 Jul 2025 Maladministration Midland Heart Limited (202321623) Case 202321623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour … 7 Jul 2025 Maladministration Southern Housing (202401759) Case 202401759 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 4 Jul 2025 Maladministration London & Quadrant Housing Trust (202440360) Case 202440360 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for … 4 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202330750) Case 202330750 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour … 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 3 Jul 2025 Maladministration Sapphire Independent Housing Limited (202317469) Case 202317469 · Abbeyfield The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property … 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also … 2 Jul 2025 Maladministration Paragon Asra Housing Limited (202318065) Case 202318065 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of … 2 Jul 2025 Maladministration Southern Housing (202331028) Case 202331028 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her … 1 Jul 2025 No Maladministration Exeter City Council (202426280) Case 202426280 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns … 1 Jul 2025 Maladministration London Borough of Tower Hamlets (202333743) Case 202333743 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration East Devon District Council (202437033) Case 202437033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Severe Maladministration London Borough of Hammersmith and Fulham (202418398) Case 202418398 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered … 30 Jun 2025 Maladministration London Borough of Hillingdon (202423080) Case 202423080 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging … 30 Jun 2025 Maladministration London Borough of Lambeth (202413387) Case 202413387 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202427015) Case 202427015 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202429859) Case 202429859 · Managing Relations The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the … 30 Jun 2025 Outside Jurisdiction London & Quadrant Housing Trust (202434985) Case 202434985 · Financial The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318069) Case 202318069 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the … 30 Jun 2025 Maladministration Midland Heart Limited (202435994) Case 202435994 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved … 30 Jun 2025 Severe Maladministration Moat Homes Limited (202424890) Case 202424890 · Responsive repairs/activity The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the … 30 Jun 2025 Partial Maladministration Ongo Homes Limited (202325287) Case 202325287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their … 30 Jun 2025 Maladministration Paragon Asra Housing Limited (202326748) Case 202326748 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 30 Jun 2025 Maladministration Redditch Borough Council (202417927) Case 202417927 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation … 30 Jun 2025 Partial Maladministration Sovereign Network Group (202307583) Case 202307583 · Estate Management The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, … 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 27 Jun 2025 Maladministration London Borough of Hackney (202426908) Case 202426908 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property. 27 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202320804) Case 202320804 · Financial The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the … 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202423497) Case 202423497 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from … 27 Jun 2025 Maladministration Plus Dane Housing Limited (202346784) Case 202346784 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of smell in the property. 27 Jun 2025 Maladministration The Guinness Partnership Limited (202435422) Case 202435422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint. 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 26 Jun 2025 Reasonable Redress Access Homes Housing Association Limited (202326268) Case 202326268 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202433894) Case 202433894 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Jun 2025 Outside Jurisdiction Jigsaw Homes Group Limited (202431673) Case 202431673 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs in the resident’s property. 26 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202319256) Case 202319256 · Financial The complaint is about the landlord’s response to: The resident’s reports of water leaks in the temporary property and his … 26 Jun 2025 Partial Maladministration Oxford City Council (202425826) Case 202425826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. … 26 Jun 2025 Maladministration Southern Housing (202425624) Case 202425624 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of noise and antisocial behaviour from the property above, including the … 26 Jun 2025 No Maladministration Tandridge District Council (202313622) Case 202313622 · Local Authority / ALMO or TMO The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property …