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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
31 Jan 2024 Partial Maladministration London Borough of Ealing (202209234) Case 202209234 · Financial The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling … 31 Jan 2024 Maladministration London Borough of Hackney (202229637) Case 202229637 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her … 31 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207197) Case 202207197 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to concerns raised by the resident about the quality of the gas safety … 31 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214856) Case 202214856 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a … 31 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211185) Case 202211185 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB) about a neighbour. Complaint handling. 31 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202216453) Case 202216453 · Estate Management The complaint is about the landlord’s handling of the: Communal garden maintenance allocation. The associated complaint. 31 Jan 2024 Partial Maladministration Midland Heart Limited (202218273) Case 202218273 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports that the landlord had not removed weeds from the … 31 Jan 2024 Maladministration Norwich City Council (202224333) Case 202224333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. … 31 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202212610) Case 202212610 · Estate Management This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the … 31 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215979) Case 202215979 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an … 31 Jan 2024 Maladministration NSAH (Alliance Homes) Limited (202214812) Case 202214812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for compensation following a boiler breakdown. 31 Jan 2024 Partial Maladministration Onward Homes Limited (202220340) Case 202220340 · Financial The complaint is regarding the landlord’s: Response to the resident's concerns regarding his building security and the standard of service, … 31 Jan 2024 Maladministration Onward Homes Limited (202230826) Case 202230826 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint. 31 Jan 2024 Partial Maladministration Orbit Group Limited (202214098) Case 202214098 · Financial The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s … 31 Jan 2024 Maladministration Paradigm Housing Group Limited (202211070) Case 202211070 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the … 31 Jan 2024 No Maladministration Paradigm Housing Group Limited (202217725) Case 202217725 · ASB/Abuse/Nuisance The complaint is about: 31 Jan 2024 Partial Maladministration Paradigm Housing Group Limited (202225687) Case 202225687 · Financial The complaint is about the landlord’s: communication relating to the resident’s annual service charge statement. response to the resident’s request … 31 Jan 2024 Partial Maladministration Paragon Asra Housing Limited (202116273) Case 202116273 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB), including reports of a hate … 31 Jan 2024 Partial Maladministration Paragon Asra Housing Limited (202210685) Case 202210685 · Estate Management REPORT COMPLAINT 202210685 Paragon Asra Housing Limited 22 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2024 Maladministration Paragon Asra Housing Limited (202229230) Case 202229230 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of … 31 Jan 2024 Severe Maladministration Peabody Trust (202126795) Case 202126795 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. … 31 Jan 2024 Partial Maladministration Peabody Trust (202128533) Case 202128533 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the … 31 Jan 2024 Maladministration Peabody Trust (202204160) Case 202204160 · Financial The complaint is about: Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. … 31 Jan 2024 Maladministration Peabody Trust (202205548) Case 202205548 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response … 31 Jan 2024 Partial Maladministration Peabody Trust (202208235) Case 202208235 · Financial The complaint is about the landlord’s: Response to concerns about the information provided when the residents purchased the property. Reasonableness … 31 Jan 2024 Partial Maladministration Peabody Trust (202214122) Case 202214122 · Managing Relations The complaint is about : The landlord’s handling of the resident’s concerns about the condition of the property when he … 31 Jan 2024 Maladministration Peabody Trust (202215646) Case 202215646 · Information and data management The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This … 31 Jan 2024 Maladministration Places for People Group Limited (202203396) Case 202203396 · Financial The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual … 31 Jan 2024 Maladministration Plus Dane Housing Limited (202215069) Case 202215069 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The standard of the garden maintenance. The conduct … 31 Jan 2024 Maladministration Sanctuary Housing Association (202215994) Case 202215994 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of her reports of noise nuisance and antisocial behaviour. 31 Jan 2024 Partial Maladministration Six Town Housing Limited (202208613) Case 202208613 · Managing Relations The complaint is about the landlord’s response to the resident about: a request for support with her energy supplier. the … 31 Jan 2024 Partial Maladministration Soho Housing Association Limited (202123144) Case 202123144 · Information and data management The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a … 31 Jan 2024 Partial Maladministration Southwark Council (202123229) Case 202123229 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of associated remedial works, … 31 Jan 2024 Maladministration Southwark Council (202209262) Case 202209262 · Managing Relations The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint … 31 Jan 2024 Maladministration Southwark Council (202216877) Case 202216877 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to his reports of anti-social behaviour (ASB) and a neighbour’s reports of … 31 Jan 2024 Maladministration Sovereign Network Homes (202204756) Case 202204756 · Managing Relations REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our approach The Housing Ombudsman’s … 31 Jan 2024 Partial Maladministration Sovereign Network Homes (202222699) Case 202222699 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: request to carry out an asbestos survey; access to the resident’s property; termination … 31 Jan 2024 Maladministration Stonewater Limited (202223270) Case 202223270 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 31 Jan 2024 No Maladministration The Guinness Partnership Limited (202212729) Case 202212729 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) and noise from her neighbours. 31 Jan 2024 Partial Maladministration The Riverside Group Limited (202206656) Case 202206656 · Health and Safety (inc. building safety) The resident’s complaint is about: The conduct of a housing officer. The landlord’s response to reports of asbestos at the … 31 Jan 2024 Maladministration Town and Country Housing (202216902) Case 202216902 · ASB/Abuse/Nuisance The complaint is about the landlords response to the residents reports of anti social behaviour (ASB). This service has also … 31 Jan 2024 Maladministration Vivid Housing Limited (202214928) Case 202214928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of air tightness concerns, damp and mould and associated … 31 Jan 2024 Partial Maladministration Vivid Housing Limited (202215308) Case 202215308 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Antisocial behaviour (ASB) in her building. The maintenance … 31 Jan 2024 Partial Maladministration Westminster City Council (202218960) Case 202218960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a pest infestation. antisocial behaviour (ASB). the resident’s … 31 Jan 2024 Wigan Metropolitan Borough Council (202207109) Case 202207109 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB) from a neighbour. Handling of … 31 Jan 2024 Partial Maladministration Your Housing Group Limited (202214825) Case 202214825 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB); Response to the resident’s various … 30 Jan 2024 Partial Maladministration A2Dominion Housing Group Limited (202207859) Case 202207859 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s decision not to decant … 30 Jan 2024 Maladministration Aspire Housing Limited (202206457) Case 202206457 · Managing Relations The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the … 30 Jan 2024 Partial Maladministration Aster Group Limited (202216313) Case 202216313 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of …