Mid Devon District Council (202313082)
The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Norwich City Council (202338173)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Peabody Trust (202225937)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The Extracare Charitable Trust (202301221)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202307799)
The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. Request to install a partition wall. Associated complaint.
Acis Group Limited (202229209)
The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.
Clarion Housing Association Limited (202403888)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Colchester City Council (202226334)
The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also assessed the landlord’s record keeping.
Hammersmith and Fulham Council (202310579)
The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas usage. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202233340)
The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Islington Council (202303327)
The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman has also considered the landlord’s: Complaint handling; and, Record keeping.
Karbon Homes Limited inc Byker Community Trust (202346160)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.
Lewisham Council (202325844)
The complaint is about the landlord's handling of the resident’s request to remove a coal bunker from the front hallway.
Lincoln City Council (202222063)
The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a neighbouring property. Query relating to pets on the homefinder service. Reports of inappropriate responses from staff members. Query regarding the rent arrears procedure. Reports of dog related nuisance in communal …
Livv Housing Group (202402811)
The complaint is about the landlord’s handling of: The resident’s report that it classed her as aggressive. The resident’s requests for repairs to the windows and doors. The resident’s reports of the conduct of the contractors sent to the property. The resident’s dissatisfaction with staff conduct, and its decision to …
London Borough of Brent (202340120)
The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Croydon (202318405)
The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the landlord’s: Handling of the associated formal complaint. Record keeping with respect to the issues.
London Borough of Hackney (202322366)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to overcrowding. This report also considers the landlord’s complaint handling.
London Borough of Harrow (202344547)
The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the roof. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202346001)
The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
Nottingham Community Housing Association Limited (202310444)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint.
One Housing Group Limited (202312620)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Onward Homes Limited (202413224)
The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Sovereign Network Homes (Former Network Homes) (202326330)
The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of leaks, damp and mould and the subsequent repairs.
Stoke-on-Trent City Council (202232604)
The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318175)
The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.
The Havebury Housing Partnership (202121218)
The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and mould; concerns about harassment; complaints handling.
London Borough of Lewisham (202319152)
The complaint is about the landlord’s handling of the resident’s damp and mould reports.
Arun District Council (202313479)
The complaint is about the landlord’s handling of: An electrical safety inspection, including the actions of its officer and its consideration of the resident’s vulnerabilities. The installation of a new front door, including the actions of its officer and its consideration of the resident’s vulnerabilities. The resident’s related complaints.
Great Yarmouth Borough Council (202231188)
The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs in the property. The claim for damage to the household’s belongings. The management of the tenancy including audits and an alleged breach resulting in allegations of discrimination. The associated complaints.
Haringey London Borough Council (202325599)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202401727)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation has also considered the associated complaint handling.
Notting Hill Genesis (NHG) (202128629)
The resident’s complaint is about the landlord’s response to the resident’s request for information on the introduction of a service charge. The Ombudsman has also considered the associated complaint handling.
Orbit Housing Association Limited (202208654)
The complaint is about the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not to offer compensation for the impact of the damp and mould on his health. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202330653)
The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202345356)
The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. Request to replace his storage heater. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Community Housing (202344665)
The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way the landlord collected service charges, the resident’s report of the landlord providing him with inaccurate information and the landlord’s management of the resident’s block. The Ombudsman will consider …
A2Dominion Housing Group Limited (202318447)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows.
Arhag Housing Association Limited (202345623)
The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. The Ombudsman has also considered the landlord’s complaint handling.
Eastlight Community Homes Limited (202340713)
The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis.
Estuary Housing Association Limited (202310898)
This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.
Harlow District Council (202347550)
The complaint is about the landlord’s handling of the resident’s request for a mutual exchange.
Hyde Housing Association Limited (202313640)
The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202325559)
The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.
Lambeth Council (202310071)
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
Peabody Trust (202225388)
The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202307796)
The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and management costs payable through the service charge. The standard of cleaning in the communal areas of his block. The Ombudsman has also considered the landlord’s handling of the related complaint.
Southend-on-Sea City Council (202215902)
The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the resident’s reports of poor staff conduct. Complaint handling.
Southwark Council (202218279)
The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.
Town and Country Housing (202330045)
The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in the former property, including the amount of compensation offered. The associated complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)