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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
14 Aug 2024 Maladministration London Borough of Redbridge (202304125) Case 202304125 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns of cigarette smoke. Response to the resident’s report of … 14 Aug 2024 Partial Maladministration Magna Housing Limited (202315970) Case 202315970 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould … 14 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202302935) Case 202302935 · Estate Management The complaint is about the landlord’s: Handling of reports of overflowing bins and fly tipping. Handling of reports of a … 14 Aug 2024 Maladministration Town and Country Housing (202231302) Case 202231302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 14 Aug 2024 Partial Maladministration Wandsworth Council (202231534) Case 202231534 · Information and data management The complaint is about the landlord’s response to the resident’s: concerns about a stopcock valve request for replacement of windows. … 13 Aug 2024 Maladministration Clarion Housing Association Limited (202308878) Case 202308878 · Occupancy Rights The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter. 13 Aug 2024 Partial Maladministration Gateshead Metropolitan Borough Council (202320582) Case 202320582 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and … 13 Aug 2024 Maladministration Incommunities Limited (202306598) Case 202306598 · Estate Management The complaint is about the landlord’s handling of the resident reports of overgrown trees in the garden. 13 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336460) Case 202336460 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. … 13 Aug 2024 Maladministration Ongo Homes Limited (202305459) Case 202305459 · Managing Relations The complaint is about the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated … 13 Aug 2024 Outside Jurisdiction Peabody Trust (202121591) Case 202121591 · Financial The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. … 13 Aug 2024 Partial Maladministration Warwick District Council (202309354) Case 202309354 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness … 13 Aug 2024 Maladministration Westminster City Council (202301503) Case 202301503 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman … 12 Aug 2024 No Maladministration Birmingham City Council (202221468) Case 202221468 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 12 Aug 2024 Partial Maladministration Brighton and Hove City Council (202302918) Case 202302918 · Managing Relations The complaint is about: The landlord's handling of repairs to the roof. The landlord's response to the resident's concerns about … 12 Aug 2024 Maladministration Mansfield District Council (202400625) Case 202400625 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns of coldness in the resident’s property. 12 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202319099) Case 202319099 · Estate Management The complaint is about the landlord’s handling of communal lift repairs at the resident’s building, and its resulting support for … 9 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202321199) Case 202321199 · Managing Relations The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to … 9 Aug 2024 Partial Maladministration Harlow District Council (202304637) Case 202304637 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Report of damp, mould and condensation. … 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Lincoln City Council (202304912) Case 202304912 · Financial The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. … 9 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202321247) Case 202321247 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the … 9 Aug 2024 Partial Maladministration Orbit Group Limited (202202980) Case 202202980 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 9 Aug 2024 Reasonable Redress Peabody Trust (202220019) Case 202220019 · Managing Relations The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of … 9 Aug 2024 Partial Maladministration Stonewater Limited (202305355) Case 202305355 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the standards of grounds maintenance. Complaint handling. 8 Aug 2024 Mediation Birmingham City Council (202325811) Case 202325811 · Financial The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell. 8 Aug 2024 Partial Maladministration Camden Council (202318030) Case 202318030 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Drainage issues causing flooding, gurgling noises, and smells. … 8 Aug 2024 Maladministration East Midlands Housing Group Limited (202332522) Case 202332522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism … 8 Aug 2024 Partial Maladministration ForHousing Limited (202227888) Case 202227888 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by … 8 Aug 2024 Maladministration Kirklees Council (202323479) Case 202323479 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant. 8 Aug 2024 Maladministration Lambeth Council (202227180) Case 202227180 · Information and data management The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat … 8 Aug 2024 Severe Maladministration London Borough of Barking and Dagenham (202216711) Case 202216711 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated … 8 Aug 2024 Maladministration London Borough of Hillingdon (202334242) Case 202334242 · Occupancy Rights The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to … 8 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331279) Case 202331279 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the … 8 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202301021) Case 202301021 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the … 8 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202311706) Case 202311706 · Moving/Buying/Selling Home REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Aug 2024 Maladministration Sovereign Network Homes (202325082) Case 202325082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following … 8 Aug 2024 Maladministration Town and Country Housing (202317114) Case 202317114 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: A leak in the bathroom which caused damp … 8 Aug 2024 Partial Maladministration Waltham Forest Council (202228827) Case 202228827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also … 7 Aug 2024 Partial Maladministration Barnsbury Housing Association (201800265) Case 201800265 · Managing Relations The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration Kingston upon Thames Council (202304327) Case 202304327 · Estate Management The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the … 7 Aug 2024 Maladministration London Borough of Sutton (202333652) Case 202333652 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 7 Aug 2024 Partial Maladministration Southern Housing (202209945) Case 202209945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour from a neighbour. The resident’s request … 7 Aug 2024 Maladministration Sovereign Network Homes (202347567) Case 202347567 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the … 7 Aug 2024 Reasonable Redress Westminster City Council (202220310) Case 202220310 · Financial The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges. 6 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202405141) Case 202405141 · Old Property Condition migrated-2025 This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage … 6 Aug 2024 Maladministration Nottingham City Homes Limited (202316662) Case 202316662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an …