Eastbourne Borough Council (202322173)
The complaint is about the landlord’s response to requests to install a fence in the resident’s garden .
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202413449)
The complaint is about the landlord’s handling of repairs to a window.
Richmond Housing Partnership Limited (202345642)
The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and mould in the main bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Shepherds Bush Housing Association Limited (202335357)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows. The associated complaint.
Thrive Homes Limited (202311541)
REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Wandsworth Council (202317965)
REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Abri Group Limited (202309628)
The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters.
Citizen Housing (202227616)
This complaint is about the landlord’s response to the resident’s reports of cockroaches. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202320733)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202305921)
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.
Sovereign Network Homes (Former Network Homes) (202330161)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202224598)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202346537)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated complaint.
Clarion Housing Association Limited (202414154)
The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint.
London Borough of Lambeth (202216092)
The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the roof. damp and mould in the property. rotten and damaged windows. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
City of York Council (202344656)
The complaint is about: The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202209035)
The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.
Eastlight Community Homes Limited (202334050)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Request to move. Associated complaint.
Flagship Housing Group Limited (202328248)
The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and bedroom in the property.
Joseph Rowntree Housing Trust (202308330)
The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation and damp in the property.
Leeds City Council (202345512)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for rehousing.
LiveWest Homes Limited (202328440)
The complaint is about the landlord’s handling of a roof leak. This Service has also investigated the landlord’s complaint handling.
London Borough of Islington (202311563)
The complaint is about the landlord’s handling of various repairs to the property. This Service has also considered the landlord’s knowledge and information management.
London Borough of Islington (202328765)
The complaint is about the landlord’s response to the resident’s: Antisocial behaviour (‘ASB’) reports. Request for a management transfer.
London Borough of Lambeth (202416134)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202414096)
The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This report has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202311128)
This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns.
Places for People Group Limited (202228963)
The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.
Southern Housing (202311890)
The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; intercom; rear door; response to the resident’s concerns about parking; complaints handling.
Sovereign Network Homes (Former Network Homes) (202315037)
The complaint is about the landlord's handling of: The resident’s request for data covered by General Data Protection Regulation. The resident’s reports of several repairs required and its subsequent offer of compensation.
Sovereign Network Homes (Former Network Homes) (202340689)
The complaint is about the landlord’s handling of the resident’s reports of wet room repairs.
Stonewater Limited (202220809)
The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for a bathroom refurbishment.
Broadland Housing Association Limited (202327183)
The complaint is about the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint.
Abri Group Limited (202317413)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.
Acis Group Limited (202226890)
The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.
Ashford Borough Council (202419849)
The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. faulty radiators. repairs to the water mains. repairs to a kitchen extractor fan. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Aster Group Limited (202312581)
The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022. administration of appointments. response to the resident’s request for compensation. response to the resident’s concerns about staff conduct.
Babergh District Council (202405744)
The complaint is about the landlord’s handling of the resident’s reports about the boiler, immersion, drainage system in the bathroom, damp and mould and external rendering and the condition of the kitchen flooring. The Ombudsman has also considered the landlord’s record keeping.
Basildon Borough Council (202334594)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its contactors to her possessions. This investigation has also considered the landlord’s complaints handling.
Bolton at Home Limited (202313535)
The complaint is about the landlord’s response to the resident’s reports that her kitchen extractor was not working effectively.
Clarion Housing Association Limited (202313537)
The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of the associated complaints.
Clarion Housing Association Limited (202337611)
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a third party. Associated complaint.
Curo Places Limited (202314163)
The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in the resident’s property. The resident’s reports of concerns around the structural integrity of the building, communication and customer service. The resident’s reports of subsidence caused by tree roots. The resident’s …
ForHousing Limited (202312262)
The complaint is about the landlord’s handing of: The resident’s reports of damp and mould, and the associated repairs. The resident’s reports of unsafe paving. The resident’s reports of repairs to the fence posts. The landlord’s complaint handling has also been considered.
Great Places Housing Association (202318095)
The complaint is about the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident as a new tenant rather than an existing one. The increase to the resident’s rent. The resident’s request for the deduction from his deposit to be repaid. The resident’s complaint.
GreenSquareAccord Limited (202312962)
The complaint is about: The landlord’s response to the resident’s concerns about the administration of her rent account and the calculation of her monthly direct debit. The landlord’s handling of the associated complaints.
GreenSquareAccord Limited (202334620)
The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and mould in the property.
Haringey London Borough Council (202308897)
REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Haringey London Borough Council (202343873)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s complaint handling will also be investigated.
Harlow District Council (202408330)
The complaint is about the landlord's response to the resident's reports of a leaking roof and damp and mould. We have also considered its handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)