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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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10 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202007620) Case 202007620 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type … 10 Aug 2021 Maladministration Golding Homes Limited (202002016) Case 202002016 · ASB/Abuse/Nuisance REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Aug 2021 No Maladministration Network Homes Limited (202016051) Case 202016051 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mice in her walls. 9 Aug 2021 No Maladministration Home Group Limited (202006423) Case 202006423 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 9 Aug 2021 Reasonable Redress Sovereign Housing Association Limited (201910574) Case 201910574 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with … 9 Aug 2021 Outside Jurisdiction Vivid Housing Limited (202009229) Case 202009229 · Financial The complaint is about the landlord’s response to the resident’s concerns with her service charge increase. 6 Aug 2021 Mediation Curo Places Limited (202015480) Case 202015480 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of asbestos contained in a fire door. 5 Aug 2021 Outside Jurisdiction LiveWest Homes Limited (202009742) Case 202009742 · Financial The complaint concerns the level of service charges. 5 Aug 2021 No Maladministration Midland Heart Limited (202010414) Case 202010414 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer. 5 Aug 2021 Reasonable Redress One Housing Group Limited (202013149) Case 202013149 · Moving/Buying/Selling Home The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his … 5 Aug 2021 Mediation Onward Homes Limited (202100122) Case 202100122 · Old Property Condition migrated-2025 The complaint is about the handling of repairs to the electrical sockets in the property. 5 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202016694) Case 202016694 · Financial The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’ 3 Aug 2021 Partial Maladministration Grand Union Housing Group Limited (201906126) Case 201906126 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident’s request to move properties. The landlord's response to the resident’s … 3 Aug 2021 No Maladministration Sovereign Housing Association Limited (202014317) Case 202014317 · Estate Management The complaint is about the landlord’s response to the resident’s request that it install a gate to the resident’s shared … 2 Aug 2021 Maladministration The Guinness Partnership Limited (202015899) Case 202015899 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety check at the property. 2 Aug 2021 No Maladministration Thirteen Housing Group Limited (202002401) Case 202002401 · Financial The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for … 30 Jul 2021 No Maladministration Aster Group Limited (202010322) Case 202010322 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 … 30 Jul 2021 No Maladministration Catalyst Housing Limited (202002176) Case 202002176 · ASB/Abuse/Nuisance The resident has complained about: the landlord’s response to his reports of noise-related anti-social behaviour (‘ASB’) from his neighbour; the … 30 Jul 2021 Reasonable Redress Hyde Southbank Homes Limited (202001363) Case 202001363 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites … 30 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202009961) Case 202009961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot … 30 Jul 2021 Maladministration Southern Housing Group Limited (202010169) Case 202010169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property. 29 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202004140) Case 202004140 · Information and data management The resident complained about the landlord's handling of : 29 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (202012315) Case 202012315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019. 29 Jul 2021 Mediation Wandle Housing Association Limited (202101868) Case 202101868 · Financial The landlord’s handling of repairs to the resident’s kitchen following a leak. 29 Jul 2021 Mediation Wandle Housing Association Limited (202102100) Case 202102100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the front door repair. 28 Jul 2021 No Maladministration ForHousing Limited (202101687) Case 202101687 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of unusual noises from her pipes and boiler. 28 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202009464) Case 202009464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the resident’s kitchen. 27 Jul 2021 Maladministration Clarion Housing Association Limited (202000015) Case 202000015 · Managing Relations The complaint is about the landlord’s response to the resident’s report of water contamination at the property. 27 Jul 2021 Reasonable Redress East Midlands Housing Group Limited (202007482) Case 202007482 · Financial The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of … 27 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202102028) Case 202102028 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s … 27 Jul 2021 Maladministration South Tyneside Housing Ventures Trust Limited (202012516) Case 202012516 · Estate Management The complaint is about the standard of cleaning carried out at the property. 26 Jul 2021 No Maladministration Bromsgrove District Housing Trust Limited (202013026) Case 202013026 · Managing Relations The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding … 26 Jul 2021 Maladministration Catalyst Housing Limited (201914673) Case 201914673 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; … 26 Jul 2021 No Maladministration Ongo Homes Limited (202015902) Case 202015902 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s … 26 Jul 2021 No Maladministration Platform Housing Group Limited (202012058) Case 202012058 · Estate Management REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2021 No Maladministration Thirteen Housing Group Limited (202010684) Case 202010684 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the … 23 Jul 2021 No Maladministration Bromford Housing Association Limited (202006884) Case 202006884 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy. 23 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001388) Case 202001388 · Estate Management This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal … 23 Jul 2021 Mediation Clarion Housing Association Limited (202007823) Case 202007823 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of noise nuisance from the flat above. 22 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001459) Case 202001459 · Financial The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; … 22 Jul 2021 No Maladministration Midland Heart Limited (202101516) Case 202101516 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy … 22 Jul 2021 Maladministration Trafford Housing Trust Limited (202008540) Case 202008540 · Managing Relations The resident complained about the landlord's response to his complaint that he had been left without heating and hot water … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident … 21 Jul 2021 Maladministration Hyde Housing Association Limited (202000095) Case 202000095 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling. 21 Jul 2021 Maladministration Redwing Living Limited (202001090) Case 202001090 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The replacement of the resident’s storage heaters. The resident’s reports of exposed … 21 Jul 2021 No Maladministration Sovereign Housing Association Limited (202016624) Case 202016624 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to … 20 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202014306) Case 202014306 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the safety of storage heaters installed in her … 20 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (201909034) Case 201909034 · Financial The complaint concerns the level and reasonableness of the service charges. 20 Jul 2021 No Maladministration Paragon Asra Housing Limited (202100556) Case 202100556 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing … 20 Jul 2021 Partial Maladministration Peabody South East Limited (201911503) Case 201911503 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and cold in his home. The landlord’s complaints …