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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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29 Jun 2021 No Maladministration One Housing Group Limited (202011085) Case 202011085 · Old Property Condition migrated-2025 The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with … 29 Jun 2021 No Maladministration Wakefield And District Housing Limited (202006961) Case 202006961 · Managing Relations The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct … 28 Jun 2021 Outside Jurisdiction Clarion Housing Association Limited (202100142) Case 202100142 · Financial The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not … 28 Jun 2021 Partial Maladministration Nottingham Community Housing Association Limited (202014644) Case 202014644 · Estate Management The complaint is about the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s … 28 Jun 2021 No Maladministration Onward Homes Limited (202001260) Case 202001260 · Financial The complaint concerns: The landlord’s handling of repairs to the bathroom. The level of compensation offered by the landlord in … 28 Jun 2021 Partial Maladministration Richmond Housing Partnership Limited (201909899) Case 201909899 · Financial The leaseholder has complained about: the landlord’s handling of major works related to the roof, the flooring in the communal … 28 Jun 2021 No Maladministration Rochdale Boroughwide Housing Limited (201915903) Case 201915903 · Financial The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling … 25 Jun 2021 Maladministration Bromford Housing Association Limited (202012170) Case 202012170 · Occupancy Rights The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a … 25 Jun 2021 No Maladministration Longhurst Group Limited (202007558) Case 202007558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property. 25 Jun 2021 Partial Maladministration Thames Valley Housing Association Limited (202010454) Case 202010454 · Estate Management REPORT COMPLAINT 202010454 Thames Valley Housing Association Limited 25 June 2021 Our approach The Housing Ombudsman’s approach to investigating and … 25 Jun 2021 Partial Maladministration The Cambridge Housing Society Limited (202005114) Case 202005114 · ASB/Abuse/Nuisance The complaint is about: 24 Jun 2021 Partial Maladministration Co-operative Development Society Limited (202014369) Case 202014369 · Estate Management This complaint is about the landlord’s handling of: the removal of plants from a neighbouring garden; the procurement of a … 24 Jun 2021 Maladministration Guinness Housing Association Limited (202004732) Case 202004732 · Managing Relations The resident complained about the landlord's response to: 24 Jun 2021 Reasonable Redress Orbit Group Limited (201908846) Case 201908846 · Financial The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level … 24 Jun 2021 Maladministration Shepherds Bush Housing Association Limited (202014550) Case 202014550 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 22 Jun 2021 No Maladministration First Choice Homes Oldham Limited (202012538) Case 202012538 · Estate Management The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden … 22 Jun 2021 No Maladministration LiveWest Homes Limited (202015383) Case 202015383 · ASB/Abuse/Nuisance REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Jun 2021 No Maladministration The Riverside Group Limited (202017095) Case 202017095 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back … 21 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202011850) Case 202011850 · Estate Management The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue. 21 Jun 2021 Reasonable Redress One Housing Group Limited (202015974) Case 202015974 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the … 21 Jun 2021 Partial Maladministration One Vision Housing Limited (202015896) Case 202015896 · Moving/Buying/Selling Home The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact … 21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 21 Jun 2021 Maladministration Southway Housing Trust (Manchester) Limited (202015797) Case 202015797 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the … 19 Jun 2021 Outside Jurisdiction Onward Homes Limited (202102430) Case 202102430 · Moving/Buying/Selling Home The complaint concerns the assessment of the resident’s housing needs 18 Jun 2021 Reasonable Redress Metropolitan Housing Trust Limited (201912991) Case 201912991 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property. 18 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202009429) Case 202009429 · Managing Relations This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the … 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 18 Jun 2021 No Maladministration Midland Heart Limited (201816955) Case 201816955 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy … 18 Jun 2021 No Maladministration The Riverside Group Limited (202002928) Case 202002928 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints. 17 Jun 2021 Partial Maladministration Orbit Group Limited (201909990) Case 201909990 · Managing Relations The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling. 16 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000374) Case 202000374 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns … 16 Jun 2021 Mediation Flagship Housing Group Limited (202006196) Case 202006196 · Information and data management The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the … 16 Jun 2021 No Maladministration Plymouth Community Homes Limited (201907375) Case 201907375 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of anti-social behaviour (ASB). 16 Jun 2021 No Maladministration Southern Housing Group Limited (202001366) Case 202001366 · Financial The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply … 16 Jun 2021 Maladministration Stonewater Limited (202011072) Case 202011072 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the … 16 Jun 2021 Outside Jurisdiction The Guinness Partnership Limited (202011931) Case 202011931 · Managing Relations The complaint concerns the landlord’s response to reports of staff conduct. 15 Jun 2021 Mediation Bromford Housing Association Limited (202012675) Case 202012675 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler. 15 Jun 2021 No Maladministration Clarion Housing Association Limited (201907136) Case 201907136 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows. 15 Jun 2021 Reasonable Redress Home Group Limited (201912966) Case 201912966 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect … 15 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202010666) Case 202010666 · Estate Management The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation … 15 Jun 2021 No Maladministration The Guinness Partnership Limited (202005376) Case 202005376 · Old Property Condition migrated-2025 The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had … 15 Jun 2021 Partial Maladministration The Guinness Partnership Limited (202009057) Case 202009057 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s historical reports of antisocial behaviour. The landlord’s handling of the resident’s … 15 Jun 2021 Reasonable Redress The Riverside Group Limited (202003714) Case 202003714 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a property transfer offer. 14 Jun 2021 No Maladministration Clarion Housing Association Limited (202003044) Case 202003044 · Financial The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. … 14 Jun 2021 Maladministration The Cambridge Housing Society Limited (202010357) Case 202010357 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling 14 Jun 2021 Partial Maladministration York Housing Association Limited (202002635) Case 202002635 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports that the property had not met lettable standards; the … 10 Jun 2021 Maladministration Midland Heart Limited (202013847) Case 202013847 · Old Property Condition migrated-2025 REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 9 Jun 2021 Partial Maladministration One Housing Group Limited (202007494) Case 202007494 · Financial The complaint is about: The level and reasonableness of the service charges paid by the resident. The landlord’s response to … 9 Jun 2021 Reasonable Redress Your Housing Limited (202004434) Case 202004434 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and …