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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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14 Feb 2022 Reasonable Redress Home Group Limited (202114665) Case 202114665 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s … 14 Feb 2022 Partial Maladministration Spitalfields Housing Association Limited (202008574) Case 202008574 · Managing Relations The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling. 11 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202004192) Case 202004192 · Estate Management The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s … 11 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202107098) Case 202107098 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Maladministration Cornwall Housing Limited (202010641) Case 202010641 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s report of leaks from his roof. 11 Feb 2022 Partial Maladministration Gateway Housing Association Limited (202105653) Case 202105653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request … 11 Feb 2022 Partial Maladministration Metropolitan Housing Trust Limited (202100884) Case 202100884 · Financial The complaint is about the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint … 11 Feb 2022 Reasonable Redress Southern Housing Group Limited (202107885) Case 202107885 · Managing Relations REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Maladministration Sovereign Housing Association Limited (201914495) Case 201914495 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202016009) Case 202016009 · Financial The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work. 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202112638) Case 202112638 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 10 Feb 2022 Partial Maladministration Moat Homes Limited (202102664) Case 202102664 · Managing Relations This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the … 10 Feb 2022 No Maladministration Sovereign Housing Association Limited (202115437) Case 202115437 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its … 10 Feb 2022 Reasonable Redress Thames Valley Housing Association Limited (202110750) Case 202110750 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for … 10 Feb 2022 No Maladministration Worthing Homes Limited (202014706) Case 202014706 · ASB/Abuse/Nuisance This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s … 9 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202012064) Case 202012064 · Estate Management The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement. 9 Feb 2022 Reasonable Redress Stockport Homes Limited (202117341) Case 202117341 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property. 8 Feb 2022 Maladministration Broadacres Housing Association Limited (202103840) Case 202103840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, … 8 Feb 2022 Outside Jurisdiction GreenSquareAccord Limited (202122363) Case 202122363 · Financial The complaint is about the level of rent at the property. 8 Feb 2022 Reasonable Redress Hyde Housing Association Limited (202004890) Case 202004890 · Financial The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All … 8 Feb 2022 Outside Jurisdiction Together Housing Association Limited (201901281) Case 201901281 · ASB/Abuse/Nuisance The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, … 7 Feb 2022 Mediation Clarion Housing Association Limited (202014005) Case 202014005 · Financial The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler. 7 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202117493) Case 202117493 · Managing Relations The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused … 7 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202119560) Case 202119560 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a window. 7 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202123275) Case 202123275 · Financial The complaint concerns whether or not the resident is liable for “water hygiene” service charges. 7 Feb 2022 Partial Maladministration Derby Homes Limited (202119453) Case 202119453 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property. 7 Feb 2022 No Maladministration GreenSquareAccord Limited (202108707) Case 202108707 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by … 5 Feb 2022 No Maladministration Yorkshire Housing Limited (202104504) Case 202104504 · Moving/Buying/Selling Home The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s … 4 Feb 2022 No Maladministration Bromford Housing Association Limited (202109346) Case 202109346 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the … 4 Feb 2022 Maladministration Network Homes Limited (202112603) Case 202112603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual … 4 Feb 2022 Reasonable Redress Onward Homes Limited (202115233) Case 202115233 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations … 4 Feb 2022 Outside Jurisdiction Peabody Developments Limited (202011698) Case 202011698 · Moving/Buying/Selling Home The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area … 4 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202107363) Case 202107363 · Estate Management The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about … 3 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202120606) Case 202120606 · Managing Relations The complaint concerns the level of rent being charged in relation to the type of tenancy agreement. 3 Feb 2022 Partial Maladministration Network Homes Limited (202103037) Case 202103037 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. … 3 Feb 2022 Maladministration Orbit Group Limited (202006952) Case 202006952 · Managing Relations REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Feb 2022 Partial Maladministration The Guinness Partnership Limited (202014482) Case 202014482 · Financial The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his … 2 Feb 2022 No Maladministration Red Kite Community Housing Limited (202011737) Case 202011737 · Managing Relations The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff … 2 Feb 2022 Reasonable Redress Rosebery Housing Association Limited (202114373) Case 202114373 · Financial The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, … 1 Feb 2022 Maladministration Hyde Housing Association Limited (202011049) Case 202011049 · Managing Relations The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint … 1 Feb 2022 Outside Jurisdiction Orbit Housing Association Limited (202113001) Case 202113001 · Financial The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not … 1 Feb 2022 No Maladministration Vivid Housing Limited (202015759) Case 202015759 · Managing Relations The complaint is about the landlord's handling of the resident’s: 1 Feb 2022 No Maladministration Wandle Housing Association Limited (202108812) Case 202108812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by … 31 Jan 2022 Partial Maladministration Catalyst Housing Limited (202007873) Case 202007873 · Financial The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she … 31 Jan 2022 No Maladministration Catalyst Housing Limited (202010183) Case 202010183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation … 31 Jan 2022 Maladministration Lodge Lane East Co-operative Housing Limited (202017618) Case 202017618 · ASB/Abuse/Nuisance REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2022 Maladministration Onward Homes Limited (202109531) Case 202109531 · Financial The complaint is about the way the landlord handled: 31 Jan 2022 Reasonable Redress Onward Homes Limited (202111994) Case 202111994 · Old Property Condition migrated-2025 REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2022 Partial Maladministration The Guinness Partnership Limited (202112215) Case 202112215 · Financial The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation … 31 Jan 2022 Partial Maladministration Tuntum Housing Association Limited (202102559) Case 202102559 · Managing Relations The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to …