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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 18 Mar 2022 Maladministration Clarion Housing Association Limited (202105446) Case 202105446 · Financial This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling … 18 Mar 2022 Reasonable Redress Cobalt Housing Limited (202102557) Case 202102557 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the … 18 Mar 2022 Partial Maladministration Dolphin Living Limited (202107992) Case 202107992 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint. 18 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202006710) Case 202006710 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint … 17 Mar 2022 No Maladministration Catalyst Housing Limited (202111784) Case 202111784 · Financial The complaint is about the landlord’s recovery of arrears on the resident’s rent account. 17 Mar 2022 No Maladministration Impact Housing Association Limited (202106764) Case 202106764 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service … 17 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202009265) Case 202009265 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for an EWS1 form. 16 Mar 2022 Reasonable Redress Abri Group Limited (202103454) Case 202103454 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling. 16 Mar 2022 Maladministration Catalyst Housing Limited (202105781) Case 202105781 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan … 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 16 Mar 2022 Partial Maladministration Paragon Asra Housing Limited (202005865) Case 202005865 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman … 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 15 Mar 2022 Partial Maladministration A2Dominion Housing Group Limited (201913356) Case 201913356 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to … 15 Mar 2022 No Maladministration Home Group Limited (202004272) Case 202004272 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from … 15 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202106485) Case 202106485 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a support worker. 15 Mar 2022 No Maladministration Rochdale Boroughwide Housing Limited (202114274) Case 202114274 · Estate Management The complaint is about the landlord’s response to the resident’s request for repairs to her driveway. 15 Mar 2022 Maladministration Sovereign Housing Association Limited (202011600) Case 202011600 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in … 14 Mar 2022 Maladministration Salix Homes Limited (202109487) Case 202109487 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended … 14 Mar 2022 Maladministration Southern Housing Group Limited (202008950) Case 202008950 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s … 11 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202013334) Case 202013334 · Old Property Condition migrated-2025 The resident has complained about the replacement of her windows. 11 Mar 2022 Outside Jurisdiction Clarion Housing Association Limited (202103089) Case 202103089 · Financial The complaint concerns damage to the resident’s possessions. 11 Mar 2022 No Maladministration ForHousing Limited (202102396) Case 202102396 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint. 11 Mar 2022 Partial Maladministration Golding Homes Limited (202014847) Case 202014847 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s … 11 Mar 2022 Maladministration Onward Homes Limited (202102755) Case 202102755 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home. 11 Mar 2022 Maladministration The Guinness Partnership Limited (202115088) Case 202115088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home. 10 Mar 2022 No Maladministration Clarion Housing Association Limited (202113685) Case 202113685 · Managing Relations The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints … 10 Mar 2022 No Maladministration LiveWest Homes Limited (202016803) Case 202016803 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Mar 2022 Maladministration Progress Housing Association Limited (202112857) Case 202112857 · Old Property Condition migrated-2025 The complaint is about the landlord’s revocation of permission to extend the garden at the property. 10 Mar 2022 No Maladministration Wandle Housing Association Limited (202109133) Case 202109133 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire … 9 Mar 2022 Maladministration Shepherds Bush Housing Association Limited (202006610) Case 202006610 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to run a business from her property. 9 Mar 2022 Reasonable Redress Vivid Housing Limited (202114858) Case 202114858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the … 8 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202108764) Case 202108764 · Information and data management The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data. 8 Mar 2022 No Maladministration Sovereign Housing Association Limited (202016492) Case 202016492 · Estate Management The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of … 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 5 Mar 2022 Maladministration Plus Dane Housing Limited (202105871) Case 202105871 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a … 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 4 Mar 2022 Reasonable Redress Abri Group Limited (202114840) Case 202114840 · Managing Relations The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member. 4 Mar 2022 No Maladministration B3 Living Limited (202110317) Case 202110317 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property. 4 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202110192) Case 202110192 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a kitchen unit replacement. 4 Mar 2022 Outside Jurisdiction Orbit Housing Association Limited (202114041) Case 202114041 · Financial The complaint concerns the resident’s liability to pay service charges for communal spaces. 4 Mar 2022 No Maladministration Raven Housing Trust Limited (202103966) Case 202103966 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour. 4 Mar 2022 Partial Maladministration Thames Valley Housing Association Limited (202017502) Case 202017502 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated … 3 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202017326) Case 202017326 · Financial The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The … 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 2 Mar 2022 Reasonable Redress One Manchester Limited (202105048) Case 202105048 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of … 2 Mar 2022 Maladministration Onward Homes Limited (202107041) Case 202107041 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its …