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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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13 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202106440) Case 202106440 · Managing Relations The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property … 12 Jan 2022 Maladministration Clarion Housing Association Limited (202016776) Case 202016776 · Old Property Condition migrated-2025 The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage. 12 Jan 2022 Mediation Clarion Housing Association Limited (202119040) Case 202119040 · Estate Management The complaint is about the landlord’s response to a squirrel infestation. 12 Jan 2022 Maladministration Orbit Group Limited (202004678) Case 202004678 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling. 12 Jan 2022 No Maladministration The Riverside Group Limited (202111572) Case 202111572 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 11 Jan 2022 Partial Maladministration Network Homes Limited (202102613) Case 202102613 · Financial The complaint is about the landlord’s response to the resident’s concerns about his service charge, including his requests for an … 11 Jan 2022 No Maladministration Places for People Group Limited (201910641) Case 201910641 · Managing Relations REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and … 10 Jan 2022 No Maladministration Moat Homes Limited (202116728) Case 202116728 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property. 10 Jan 2022 Partial Maladministration One Vision Housing Limited (202014686) Case 202014686 · ASB/Abuse/Nuisance The complaint is about: the behaviour and actions of the landlord’s staff in investigating the resident’s previous antisocial behaviour (ASB) … 8 Jan 2022 No Maladministration Shepherds Bush Housing Association Limited (202015921) Case 202015921 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below. 8 Jan 2022 Maladministration Wandle Housing Association Limited (201911000) Case 201911000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated … 7 Jan 2022 Maladministration Catalyst Housing Limited (202003824) Case 202003824 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces. 7 Jan 2022 No Maladministration LiveWest Homes Limited (202102292) Case 202102292 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of … 6 Jan 2022 No Maladministration Hightown Housing Association Limited (202102411) Case 202102411 · Managing Relations The leaseholder complains about the landlord’s response to his concerns about a staff member. 5 Jan 2022 No Maladministration Clarion Housing Association Limited (201915413) Case 201915413 · Financial The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of … 5 Jan 2022 No Maladministration Rochdale Boroughwide Housing Limited (202113620) Case 202113620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). 4 Jan 2022 No Maladministration LiveWest Homes Limited (202113187) Case 202113187 · Managing Relations The complaint is about the landlord’s handling of a meeting with the resident. 4 Jan 2022 No Maladministration NSAH (Alliance Homes) Limited (202109051) Case 202109051 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence. 4 Jan 2022 No Maladministration One Manchester Limited (202009638) Case 202009638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 4 Jan 2022 No Maladministration Torus62 Limited (202105338) Case 202105338 · Estate Management The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. … 31 Dec 2021 Maladministration Network Homes Limited (202013273) Case 202013273 · Managing Relations The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s … 30 Dec 2021 No Maladministration The Guinness Partnership Limited (202104966) Case 202104966 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 29 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202016194) Case 202016194 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water in February 2021. … 28 Dec 2021 No Maladministration Paragon Asra Housing Limited (202107012) Case 202107012 · Financial This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its … 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 23 Dec 2021 No Maladministration ForHousing Limited (202006953) Case 202006953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour. 23 Dec 2021 Partial Maladministration GreenSquareAccord Limited (202011790) Case 202011790 · Managing Relations The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). … 23 Dec 2021 No Maladministration Guinness Housing Association Limited (202102517) Case 202102517 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer. 23 Dec 2021 Partial Maladministration Homes Plus Limited (202004002) Case 202004002 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs to the front door, damp and mould … 23 Dec 2021 Maladministration Midland Heart Limited (202015754) Case 202015754 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020. 23 Dec 2021 No Maladministration Orbit Housing Association Limited (202103457) Case 202103457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB). 23 Dec 2021 No Maladministration Places for People Homes Limited (201915088) Case 201915088 · ASB/Abuse/Nuisance The landlord’s decision to restrict contact with the resident. 22 Dec 2021 Reasonable Redress B3 Living Limited (202012594) Case 202012594 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property. 22 Dec 2021 Outside Jurisdiction GreenSquareAccord Limited (202012331) Case 202012331 · Financial The complaint concerns the following issues: 22 Dec 2021 Maladministration Metropolitan Housing Trust Limited (202015534) Case 202015534 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 22 Dec 2021 Reasonable Redress Orbit Group Limited (202008586) Case 202008586 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202014537) Case 202014537 · Managing Relations The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas … 22 Dec 2021 Reasonable Redress Paradigm Housing Group Limited (202015699) Case 202015699 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak. 22 Dec 2021 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157) Case 202101157 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the … 22 Dec 2021 Maladministration Poplar Housing And Regeneration Community Association Limited (202100940) Case 202100940 · Managing Relations The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay … 21 Dec 2021 No Maladministration Believe Housing Limited (202102816) Case 202102816 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. … 21 Dec 2021 Partial Maladministration Ocean Housing Limited (202017440) Case 202017440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint. 21 Dec 2021 No Maladministration Onward Homes Limited (202001989) Case 202001989 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January … 21 Dec 2021 Reasonable Redress Onward Homes Limited (202017410) Case 202017410 · Managing Relations The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated … 21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 No Maladministration Clarion Housing Association Limited (202015582) Case 202015582 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request … 20 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202015995) Case 202015995 · ASB/Abuse/Nuisance The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to … 20 Dec 2021 Mediation Network Homes Limited (202116992) Case 202116992 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to its handling of repairs. 20 Dec 2021 Maladministration One Housing Group Limited (202100246) Case 202100246 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door. 20 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202101922) Case 202101922 · Managing Relations The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to …