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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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26 Apr 2022 Maladministration Flagship Housing Group Limited (202102407) Case 202102407 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2022 Maladministration Network Homes Limited (202103084) Case 202103084 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of … 26 Apr 2022 No Maladministration The Guinness Partnership Limited (202116578) Case 202116578 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202009910) Case 202009910 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Apr 2022 No Maladministration Thames Valley Housing Association Limited (201912488) Case 201912488 · ASB/Abuse/Nuisance This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the … 25 Apr 2022 Partial Maladministration The Guinness Partnership Limited (202015412) Case 202015412 · ASB/Abuse/Nuisance This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response … 22 Apr 2022 Partial Maladministration Bolton at Home Limited (202008152) Case 202008152 · ASB/Abuse/Nuisance The complaint is about: The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of … 22 Apr 2022 No Maladministration One Housing Group Limited (202116962) Case 202116962 · Managing Relations The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated … 22 Apr 2022 Partial Maladministration One Housing Group Limited (202116988) Case 202116988 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the … 22 Apr 2022 Partial Maladministration Southern Housing Group Limited (202106100) Case 202106100 · Managing Relations REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Partial Maladministration Richmond Housing Partnership Limited (202011270) Case 202011270 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s anti-social behaviour reports (ASB). The landlord’s handling of the resident’s … 21 Apr 2022 Maladministration Southern Housing Group Limited (202017178) Case 202017178 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns … 20 Apr 2022 Partial Maladministration Paragon Asra Housing Limited (201911969) Case 201911969 · Managing Relations The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response … 20 Apr 2022 Reasonable Redress Places for People Homes Limited (202109254) Case 202109254 · Financial This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company. 20 Apr 2022 No Maladministration Rochdale Boroughwide Housing Limited (202117300) Case 202117300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 20 Apr 2022 Reasonable Redress Together Housing Association Limited (202101314) Case 202101314 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 16 Apr 2022 No Maladministration Cross Keys Homes Limited (202103985) Case 202103985 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 15 Apr 2022 No Maladministration Habinteg Housing Association Limited (202112314) Case 202112314 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the … 15 Apr 2022 No Maladministration Network Homes Limited (202106729) Case 202106729 · Old Property Condition migrated-2025 The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows … 14 Apr 2022 No Maladministration Nottingham Community Housing Association Limited (202016531) Case 202016531 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 14 Apr 2022 Maladministration One Housing Group Limited (202110107) Case 202110107 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints. 14 Apr 2022 Partial Maladministration Places for People Group Limited (202113014) Case 202113014 · ASB/Abuse/Nuisance The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of … 14 Apr 2022 No Maladministration Sovereign Housing Association Limited (202121336) Case 202121336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home. 12 Apr 2022 Outside Jurisdiction Deptford Housing Co-operative Limited (202117025) Case 202117025 · Information and data management The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting. 12 Apr 2022 Outside Jurisdiction Karbon Homes Limited (202118373) Case 202118373 · Estate Management The complaint concerns whether the lease provides right of access over the garden. 12 Apr 2022 Outside Jurisdiction Shepherds Bush Housing Association Limited (202103675) Case 202103675 · Old Estate Management categories The complaint concerns the landlord’s handling of repairs. 12 Apr 2022 Reasonable Redress The Guinness Partnership Limited (202110662) Case 202110662 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint. 11 Apr 2022 No Maladministration East Midlands Housing Group Limited (202101005) Case 202101005 · Financial The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal … 10 Apr 2022 Maladministration Thames Valley Housing Association Limited (202110462) Case 202110462 · Financial The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The … 8 Apr 2022 Outside Jurisdiction A2Dominion Homes Limited (201903686) Case 201903686 · Old Property Condition migrated-2025 The complaint is about the condition of the property when it was let to the resident. 8 Apr 2022 Maladministration A2Dominion Housing Group Limited (202114719) Case 202114719 · Managing Relations The resident complained about the landlord’s handling of her: Transfer request. Associated complaint. 8 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (202120354) Case 202120354 · Financial The complaint concerns the resident’s liability for rent following the end of the tenancy. 8 Apr 2022 Partial Maladministration Gateway Housing Association Limited (202118564) Case 202118564 · Estate Management The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response … 8 Apr 2022 No Maladministration Grand Union Housing Group Limited (202110790) Case 202110790 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her … 8 Apr 2022 No Maladministration Greatwell Homes Limited (202009209) Case 202009209 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property. 8 Apr 2022 Maladministration Longhurst Group Limited (202108482) Case 202108482 · Information and data management The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a … 8 Apr 2022 Partial Maladministration Network Homes Limited (202113931) Case 202113931 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. … 8 Apr 2022 Outside Jurisdiction The Guinness Partnership Limited (202101375) Case 202101375 · Financial The complaint concerns damage caused to the resident’s car. 7 Apr 2022 Reasonable Redress Clarion Housing Association Limited (202015561) Case 202015561 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Apr 2022 Maladministration Onward Homes Limited (202100271) Case 202100271 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof. 7 Apr 2022 Outside Jurisdiction Sovereign Housing Association Limited (202115743) Case 202115743 · Health and Safety (inc. building safety) The complaint concerns the resident’s belief that their former property was unsafe. 6 Apr 2022 Maladministration ForHousing Limited (202111500) Case 202111500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in … 6 Apr 2022 Partial Maladministration Karbon Homes Limited (202100441) Case 202100441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 5 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202106427) Case 202106427 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Apr 2022 Reasonable Redress Torus62 Limited (202119536) Case 202119536 · Old Property Condition migrated-2025 The complaint is about a request for compensation following a leak. 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 1 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (201915800) Case 201915800 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 1 Apr 2022 Reasonable Redress Network Homes Limited (202114444) Case 202114444 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the … 31 Mar 2022 Maladministration A2Dominion Housing Group Limited (202009687) Case 202009687 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the …