Thirteen Housing Group Limited (202234205)
The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Torus62 Limited (202405696)
The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.
Vico Homes Limited (202317286)
The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.
Wokingham Borough Council (202333811)
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.
A2Dominion Housing Group Limited (202228086)
This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202233472)
The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints.
Abri Group Limited (202234471)
The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202407342)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Castles & Coasts Housing Association Limited (202317613)
The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with fencing. We have also investigated the landlord’s complaint handling.
Cornwall Housing Limited (202431990)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
East Midlands Housing Group Limited (202430025)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Kirklees Metropolitan Borough Council (202427118)
The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint.
London Borough of Barnet (202403095)
The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. repairs to the radiator. a leak resulting in damp and mould. the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s record keeping and complaint handling. We …
London & Quadrant Housing Trust (202320315)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325879)
The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202304162)
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.
Notting Hill Genesis (NHG) (202411006)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The associated complaints.
Sage Rented Limited (SRL) (202311732)
The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Shepherds Bush Housing Association Limited (202324063)
The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB).
Southern Housing (202318776)
The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation.
Stonewater Limited (202329440)
The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for compensation for damage following a flood.
The Guinness Partnership Limited (202406803)
The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of the bathroom flooring. Reports of a faulty electric shower. Concerns about window cleaning. The associated complaint.
The Guinness Partnership Limited (202432658)
The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the associated complaints.
Vivid Housing Limited (202328475)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.
West Kent Housing Association (202340274)
The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at the front of the property. The replacement of the resident’s front door. The associated complaint.
A2Dominion Housing Group Limited (202335032)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
Accent Housing Limited (202314860)
The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.
Birmingham City Council (202421689)
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours.
London & Quadrant Housing Trust (L&Q) (202300176)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
Metropolitan Thames Valley Housing (MTV) (202334516)
The resident’s complaint is regarding the landlord’s handling of: Repairs to a communal door lock. An Anti-social Behaviour (ASB) case and associated reports.
One Housing Group Limited (202322111)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.
Origin Housing Limited (202223894)
The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.
Peabody Trust (202346852)
The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.
Reading Borough Council (202332425)
The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.
Sanctuary Housing Association (202313926)
The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling.
Sovereign Network Group (202415159)
The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.
Sovereign Network Homes (202421228)
The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202325998)
The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.
The Guinness Partnership Limited (202335557)
The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.
Torus62 Limited (202330480)
The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.
Torus62 Limited (202416059)
The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water system. The resident’s temporary decant. The associated complaint. Record keeping.
Yorkshire Housing Limited (202326472)
REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Believe Housing Limited (202343170)
REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
bpha Limited (202312405)
The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows installed during the refurbishment of the building.
City of Westminster Council (202323288)
The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting.
Clarion Housing Association Limited (202326450)
The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.
East Midlands Housing Group Limited (202308841)
The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s service charges. The landlord’s complaint handling.
First Choice Homes Oldham Limited (202345542)
The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling.
Haringey London Borough Council (202341320)
The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.
Havebury Homes (202304161)
The complaint is about how the landlord handled the granting of the resident’s starter tenancy.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)