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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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13 May 2022 Reasonable Redress Wandle Housing Association Limited (202113615) Case 202113615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker. 12 May 2022 Maladministration Clarion Housing Association Limited (202109782) Case 202109782 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance. 12 May 2022 No Maladministration Derwent Housing Association Limited (202110835) Case 202110835 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her … 12 May 2022 Maladministration ForHousing Limited (202111106) Case 202111106 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns about the safety of her garden. 12 May 2022 Partial Maladministration GreenSquareAccord Limited (201911522) Case 201911522 · Managing Relations The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. … 12 May 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475) Case 202121475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp … 11 May 2022 No Maladministration Clarion Housing Association Limited (202114535) Case 202114535 · Information and data management The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy … 11 May 2022 No Maladministration Cottsway Housing Association Limited (202113909) Case 202113909 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation. 11 May 2022 Maladministration Origin Housing Limited (201809019) Case 201809019 · Managing Relations The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the … 11 May 2022 Partial Maladministration The Guinness Partnership Limited (202119068) Case 202119068 · Managing Relations REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 May 2022 No Maladministration East Midlands Housing Group Limited (202112444) Case 202112444 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 10 May 2022 Partial Maladministration Gateway Housing Association Limited (202110301) Case 202110301 · Estate Management The complaint is about the landlord’s handling of: 10 May 2022 Partial Maladministration Home Group Limited (202013927) Case 202013927 · Managing Relations The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. … 10 May 2022 Outside Jurisdiction Onward Homes Limited (202110847) Case 202110847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions. 10 May 2022 No Maladministration Paragon Asra Housing Limited (202006266) Case 202006266 · Financial The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his … 10 May 2022 No Maladministration Plymouth Community Homes Limited (202102002) Case 202102002 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; … 10 May 2022 Reasonable Redress Stonewater Limited (202113387) Case 202113387 · Estate Management The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of … 10 May 2022 Partial Maladministration The Guinness Partnership Limited (202119664) Case 202119664 · Managing Relations The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint … 10 May 2022 Reasonable Redress Wythenshawe Community Housing Group Limited (202105766) Case 202105766 · Financial The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his … 9 May 2022 Maladministration Clarion Housing Association Limited (202122801) Case 202122801 · Estate Management The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error … 6 May 2022 Reasonable Redress Clarion Housing Association Limited (202108929) Case 202108929 · Old Property Condition migrated-2025 The complaint is about the level of compensation that the landlord has offered to the resident for the delay in … 6 May 2022 No Maladministration Six Town Housing Limited (202103076) Case 202103076 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her … 6 May 2022 Partial Maladministration Westward Housing Group Limited (202117711) Case 202117711 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling. 5 May 2022 Maladministration Catalyst Housing Limited (202121479) Case 202121479 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack … 5 May 2022 Reasonable Redress Home Group Limited (202118335) Case 202118335 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden … 5 May 2022 Reasonable Redress Paragon Asra Housing Limited (202115914) Case 202115914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how … 5 May 2022 Maladministration Torus62 Limited (202102573) Case 202102573 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of … 4 May 2022 Partial Maladministration Acis Group Limited (202108528) Case 202108528 · Estate Management The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge … 4 May 2022 Partial Maladministration Hyde Housing Association Limited (202100238) Case 202100238 · Managing Relations The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling. 3 May 2022 Maladministration East End Homes Limited (202121527) Case 202121527 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property … 3 May 2022 Reasonable Redress Metropolitan Thames Valley Housing (202102425) Case 202102425 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 May 2022 Maladministration The Riverside Group Limited (202118184) Case 202118184 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint … 29 Apr 2022 No Maladministration Belgrave Neighbourhood Co-op Housing Association Limited (202013243) Case 202013243 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. 29 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202012087) Case 202012087 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. … 29 Apr 2022 Maladministration Clarion Housing Association Limited (202013901) Case 202013901 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property. 29 Apr 2022 Reasonable Redress Network Homes Limited (202119908) Case 202119908 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 29 Apr 2022 Partial Maladministration Paradigm Housing Group Limited (202014177) Case 202014177 · ASB/Abuse/Nuisance The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the … 29 Apr 2022 Partial Maladministration Places for People Homes Limited (202015387) Case 202015387 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement … 29 Apr 2022 Partial Maladministration Platform Housing Group Limited (202100964) Case 202100964 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: The front gate. The heating system. 29 Apr 2022 No Maladministration South Liverpool Homes Limited (202104309) Case 202104309 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’) 29 Apr 2022 No Maladministration Sovereign Housing Association Limited (202120855) Case 202120855 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to … 29 Apr 2022 No Maladministration Thames Valley Housing Association Limited (202108291) Case 202108291 · Financial The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and … 29 Apr 2022 Partial Maladministration Thames Valley Housing Association Limited (202113301) Case 202113301 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance and anti-social behaviour (‘ASB.’) request for … 29 Apr 2022 Outside Jurisdiction Thirteen Housing Group Limited (202111696) Case 202111696 · Financial The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s … 28 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202016827) Case 202016827 · Financial The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically … 28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 28 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202102291) Case 202102291 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling. 28 Apr 2022 No Maladministration Derwent Housing Association Limited (202103153) Case 202103153 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social … 28 Apr 2022 No Maladministration Lincolnshire Rural Housing Association Limited (202119325) Case 202119325 · Old Property Condition migrated-2025 The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden. 26 Apr 2022 Outside Jurisdiction Derwent Housing Association Limited (202106364) Case 202106364 · Financial This complaint is about the service charge relating to drainage repairs.